Friendly Chevrolet-Buick Hours
Welcome to Friendly Chevrolet Buick. We offer low overhead, combined with excellent financing options. We service all ma
kes and models in our service shop. We are not afraid to do what it takes to EARN your business and not just once, but over and over again. As your local Albemarle Chevrolet Buick dealer, we also offer the best prices on new and used Chevrolet vehicle. Thank you for taking the time to visit and if you have any questions, please don't hesitate to contact us.
"Home Of The Truck On The Rocks"
Oil, Filter Change
$29.95 and up*
New Brake Pads/Shoes (Rear)
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We bought and paid cash for a 2015 Chevy Tracy LS from this dealership. I bought it with 32000 miles on it and paid cash. 5 months after I bought it i... had a problem with it o2 sensors needed to be replaced so no problem replaced them at my cost because the 32000 mile vehicle had no warranty. Few days later car overheated took it to my local dealer water pump replaced this was under warranty hmmm ok. 3 days later car overheated again took it to local dealer and they check it out 1 o2 sensor needs to be replaced already PCV SYSTEM needs replaced sucking all the time nonstop and thermostat needs to be replaced. I ok these things to be fixed after further investigations I’m asked have you ever put stop leak in this car? No of course not it’s a fairly new car why I ask! Apparently somewhere between 0 and 32000 miles someone placed stop leak in it to save cost on radiator for it with less than 32000 miles now my cost to fix this car that I paid 15000 cash for is up to 1700 dollars. When I called friendly and told them I needed to talk to mechanic to find out cost of repairing it first thing asked was there a warranty on it and that he was the only person there on sat morning and that I should call back on Monday. Needless to say I took it to someone closer and it’s currently being fixed on my dime and I find this rather disturbing that someone one cover up this problem then ask me after selling me the car if it’s under warranty Seriously???
Brian, My name is David Odom and I'm the dealer at Friendly Chevrolet-Buick. I just read your review and was disappointed with your stated experi...ence with us. This is the first I've heard of it. My office is on the showroom floor so that I'm easy to find. If there's ever a problem, I want to know about it. I must apologize that I don't have staffing in service on Saturdays. We are small and the demand doesn't warrant it. I don't know who you spoke to but I wish I could go back in time to that very moment and that I was made aware. Even though a vehicle may be out of warranty, General Motors gives me many tools to deal with problems as they may arise. GM and Friendly Chevrolet-Buick want your experience with our cars to be excellent. I've got a toll free number 1-800-846-2723 and I am easy to reach. If a problem arises in the future, please allow me to assist you. I really do care and I'm very appreciative of the chance to work with you. I know very well you could have gone anywhere to buy a car and am honored that Friendly earned your business. I'll work even harder to always maintain that confidence you've originally placed in us. Just advise how I can help and know, I'm a friend of yours in the car business. Respectfully, David Odom Dealer/Operator
Was in the market for a nice low miles used car. Got in contact with Justin Myrick at the Troy dealership and he had a couple options that fit my needs.... Went and test drove a couple vehicles and found the one i liked it was just a little out of my budget. Went home and did some research and talked to Justin a little more and realized he had the best deal on that vehicle around. Went back a couple days later and purchased the vehicle. Justin is very knowledgeable and very helpful in the car buying process. This is the second time we have done business with him and will definitely contact him for all our future car needs.
Thank you, Amy! It was a pleasure doing business and we look forward to working with you in the future. Please don't hesitate to give us a call i...f there is ever anything we can do for you.
This dealership, from the owner, who I met, to my individual sales consultant, were all very professional, knowledgeable, helpful, and yes, friendly, during... the entire buying process. Only after looking for, calling, and eventually driving to several other dealerships in two different states to look for the "right" vehicle, and finding them all to be grossly misrepresented, did I find Friendly Chevrolet/Buick. Being extremely skeptical, I called Friendly, to inquire about a very nice LOOKING truck that they had in stock at a great price. After explaining my experiences to my "sales guy" Woody, he actually walked to the vehicle with his personal cell phone and gave me a full account of the vehicle and answered my many questions. Again, he actually walked to the vehicle to describe it! Still skeptical, I drove the nearly 100 mile trip to look at the vehicle. I could not have been more shocked to see that the vehicle was described perfectly, if not under estimated. Not only was this vehicle in great condition , both cosmetically and mechanically, but the price actually stayed at the low low price that was advertised. I bought the vehicle without any hesitation or doubt. To find a car dealership that is honest and fair about the vehicles they sell is truly a difficult task, but I have found that dealership. It is in Troy, N.C. This is the reason I will buy my next vehicle here. Save yourself some time, stress, and gas, and buy it at Friendly Chevrolet/Buick in Troy, N.C. Trust me.
I found a very specific Lexus I had been looking for online with these guys. Called them up and talked, very friendly. Drove two hours up later that... night and picked it up. Very friendly people and they were drying it off for us since it was sleeting outside when we pulled up. Everyone was great and they beat our bank's rate (USAA). Everyone stayed late to accomodate our schedule and we drove off in 2 hours.
We are thrilled to hear that you had a enjoyable buying experience with us. We aim to please on every deal and take pride in making it as smooth of a ...transaction as possible. If we can ever do anything to help you in the future, please give us a call!
I wanted to brag on Gregg Ellis. My wife and I were looking for a SUV with not much intention on buying something this soon. Gregg went out of his way... over the phone to get a deal done for me. I have never had a salesman this outgoing and willing to make the process so easy. He was not pushy and did not waste anytime meeting our needs. I will recommend family and friends to him and to this dealership for sure. Thank you so much.
Thank you for taking to the time to shop with us, and for the compliments on Gregg's behalf. He works very hard to make sure all of his customers are ...completely satisified. If we can ever do anything for you in the future, please don't hesitate to ask.
Friendly Chevrolet in Albemarle NC is anything but friendly. This is my experience. I saw online a very pretty Z28, which my wife and I went to look... at. It was the Saturday before Labor Day. Usually dealerships are very busy around Labor Day. 'Friendly' Chevrolet was not busy. That should have been the first clue. In fact we were the only customer that day. We liked the car in the very short test drive. They made it very clear that they didn't want to be there. As we were being rushed through the deal, I said my number was $400 per month. Of course that would not work, so I said $420. These guys must have studied common core math, because to them $420 equals $424 and change. In the rush, I reluctantly agreed. I should have protested then. I thought about it, I guess hindsight is 20/20. As soon as the papers were signed we ushered outside and the doors locked behind us and it was mid day, not even 2:00. We were not shown anything about the car. Nothing. It would have been nice to know about the radio. Every other dealer where I have bought cars at least shows about the radio. Nope. Not even about the brakes. This car has the ceramic discs, pretty unique brakes. Nothing was explained. I drive it 75 miles home. Quite the rough ride. Firmer than I expected, a little disappointing. We get home and I set in wash, clay and wax. The car needed detailing. I expected a more for a car with 1685 miles. While washing, I find that the front left fender flare is loose. The fender flare is peeling loose on this nearly new car. I guess their service department missed it while they were washing it and during the inspection, and by the sales people. I text the salesman, no response. Why weren't there any customers? Back to the loose fender flare, I am very disappointed. Well this starts me researching and worrying. What else is going to go wrong on this highly specialized car. Lots of expensive fixes? I was the last person there on Saturday so I'll be the first person when they open on Tuesday (the next open day) and ask for the deal to be cancelled. I waited three hours for the boss to show up, must be nice to work whatever hours you want. I had to take a day off for this. Canceling the deal should be easy. None of the paperwork had been processed. All the big dealers give three days...wrong. We had put too many miles on it. How many miles' 184 miles. Less than 200 miles and that was too many to cancel the deal. If you expect a dealer to stand behind their product, look elsewhere. Oh they offered for me to buy more warranty. I think they got enough of my money. And they offered to fix the fender flare under warranty. To be fixed by the same service department that missed it it in the first place. Nope. So, I left a very disappointed customer. I'll never go to 'Friendly' Chevrolet again. I'm not against Chevrolet. Just that dealer.
My name is David Odom and I am the dealer at Friendly Chevrolet-Buick. I personally met with Mr. Davis on Tuesday morning to address any concerns tha...t he may have. The Z28 Mr. Davis bought was a car I purchased myself. I mention this because I know first hand that this car is virtually flawless, just as you'd expect a car to be with less than 1700 miles on it. Listening to Mr. Davis, there was no actual problem with the car itself except a loose molding. He simply changed his mind. I offered him a vehicle to use to go to lunch and that I'd immediately have it adjusted at our body shop. He declined because that wasn't truly what he wanted. What Mr. Davis didn't mention was how he abused the car during the test drive. This Z28 has 505 HP net to the rear wheels and Mr. Davis let every horse out of the corral during his test drive. There were over 200 miles placed on the car and I wasn't comfortable with how the car may have been mistreated during the 3 days he had it. When I mentioned this to Mr. Davis, he said he'd use social media against me if I didn't negate his contract. I don't respond well to extortion and simply asked that he just tell the complete truth. One comment was that we advertised the car to be a "GM program car". I've attached a copy of our advertisement for review. There's no mention of that. Also, a program car is another name for a daily rental car that was purchased back by the manufacturer and run through their exclusive auction for just their dealers. This is impossible though because daily rental car companies do not rent out Camaro Z28s to the general public. These are just short of an all out race car. The comment doesn't make sense. I asked my sales staff and they said that they mentioned that the online auction I use is through Ally Bank which was formerly GMAC, the previous financing institution of General Motors. This source provides some of the finest specimens of used GM vehicles on the planet and is the source this Camaro came through. I'm confident the sales staff mentioned this and Mr. Davis may have misconstrued the meaning. All of our vehicles have a free Autocheck service that's available to everybody that's considering one of our cars so that a car's history is totally revealed. There's no charge for this. Friendly Chevrolet-Buick pays for all of it and provides access to it right inside the advertisement you find the car you're looking at. That's the case with this car too. There are no secrets or anything hidden. The harder someone looks at our cars or trucks, the better we look because I hand pick almost every car based on the condition, history, equipment and price. Lastly, we normally close on Labor Day and Memorial Day weekends. Mr. Davis is correct that it's a busy day for most dealers. Out in the country, my personal experience is to close the store and let all employees enjoy the long weekends with their family and friends. This one year, my staff in Albemarle wanted to come in and work till 1. Mr. Davis called prior to closing so they waited on his arrival after that time. That's why there were not other customers present. I'd apologize that they made their intentions of closing known to Mr. Davis and I've addressed this concern with my staff. In closing, although I'm disappointed to have a customer that isn't 110% satisfied, I'd be even more disappointed in myself for succumbing to extortion or to sell this car to the next person knowing the potential abuse this car has endured. Respectfully, David Odom
After totaling my car, I dreaded having to deal with the whole process of looking for, and buying a car! With very little time to shop for a vehicle,... a friend told me about an online purchase she had made. Reluctantly, I began my search. Friendly Chevrolet had a car I was interested in, so I called them. Joey Davis was my contact person through out the painless car buying experience. Friendly Chevrolet had their drivers, who I must saw were AWESOME, drive the car all the way to Jacksonville NC. Without any obligation, pressure, or crazy sales pitch, I purchased the car and could not be more satisfied with the purchase! I highly recommend Friendly Chevrolet! Great staff, great drivers, great experience!
Your kind words are very much appreciated, Connie. We take pride in our ability to simplify the car buying process and take care of our customers long... after the sale. If there is ever anything that we can do for you, please give us a call!
If you want a friendly environment to shop new and/or used vehicle then this is the place for you. I was shopping for a GMC Sierra and they found what... I was looking for and got me a really good deal.
Thank you for your kind review! If there is anything we can do to help you out in the future, please don't hesitate to give us a call.
I think that the name sticks with the actual dealership because everyone there is actually friendly no doubt 5-stars!!
Thank you so very much for the high praise! We are thrilled that you enjoyed your transaction and we look forward to doing business with you again in ...the future.
I found what seemed like the "perfect car" online and read good reviews about this dealership. After calling and scheduling an appointment, my husband... and I got a babysitter and made the hour long trip to see the car. We got there and looked in the car to find that the "leather interior," (as advertised on their website), was actually cloth. Not only that but the car had no gas in it to test drive it. 3 hours + gas money + babysitter = WASTED
Although we strive for perfection in all operations of our dealership, our guest is correct. We mistakenly checked "leather" when entering the vehicle... online. We've since corrected our error and sincerely apologize.