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Service department is great, never had a problem of getting an appointment when I need one.
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
False on-line service advertisement
Had oil & filter changed on 6/30/22. Online price was $61.95. Upon completion the invoice at checked out was $ 75.98. I questioned the cashier and was informed " there was a price increase". They would not honor the original $61.95. Just a bait and switch. Will go elsewhere in the future. This is unacceptable to a customer. On July 1, 2022 they changed on line price to $79.95. Beware of service.
Good afternoon, My name is David Odom and I am the dealer at Friendly Chevrolet-Buick, Inc. I read your review of your experience regarding your oil change and wanted to address it with you. First, thank you for choosing Friendly to have your servicing done. When I researched your concern, what was missing was the $20 certificate that was applied to your bill, lowering it down to the advertised special. If you'll notice, your out of pocket expense was $63.10, which included the sales tax from the state and is what brought you about a dollar higher than the advertised special of $61.95. You were charged correctly, which was the advertised special, less the applied $20.00 discount. The higher priced oil change you referenced as a "price increase" was for vehicles that use Mobil 1 synthetic oil, which your car didn't require. Certain vehicles like Corvettes require this more expensive oil. I hope this clarifies any confusion but if there are any questions, please feel free to call me at (704) 550-5814 and ask for David Odom. Again thank your for your business and we surely hope to see you again. Sincerely, David Odom
Nicest dealership I have ever worked with!
We purchased a 2015 mustang convertible. They worked magic to make this car look great. We live a couple hours away, so sales and service worked hard to make everything happen. I have purchased many cars throughout the years, this was nicest dealership I have ever worked with.
Thank you, Sandy and Ken! We are so glad we had the opportunity to work with you on the Mustang convertible. Dealing with nice folks like yourselves is our pleasure. We are so appreciative of your praise. Please do not hesitate to reach out if there is ever anything you need in the future. Happy holidays!
Great place to shop for your next ride
I bought a 2017 Chevy Malibu from the Troy store!!!Greg and Kenny both were amazing Greg worked so hard to get me into my beautiful new car. Thank you so much. I highly recommend these people they literally go the extra mile! Thank you guys I'll be back
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Very friendly salesmen very easy to talk to . They know the business very well and did everything they could do to sell me my new car. Would recommend the dealership to anyone looking to buy a vehicle
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Friendly Chevrolet-Buick, Inc.. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Thank you Maria for your professionalism, knowledge and always being so polite. I SO APPRECIATE YOU ; Gary in service thank you so kindly for your help,professionalism, and I so appreciate your excellants in your job thank you.
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Friendly Chevrolet-Buick, Inc. and we hope to see you again.
Friendly Chevrolet, Troy NC
I've been carshopping off and on for about a year. I bought a Traverse. David and Greg were excellent! Greg was honest and told me there was an appointment already booked to sell it --- that person chose not to purchase and he called me back. More than a salesman, honoring committment --- that's so refreshing! David met me by the vehicle and was helpful and easy to talk to --- not pushy, but upbeat and happy....again, so refreshing. The whole experience there was better than I could have asked for. Thank you -- all of you.
Thank you so much for the feedback. I will let Greg and David know how much you enjoyed the experience with them. We appreciate your shopping with us and we would love to know how we can improve for your next visit. Have a great day and please let us know if we can be of any further assistance.
just bought a Corvette 4/1/21. The Troy store. Super...
just bought a Corvette 4/1/21. The Troy store. Super honest and nice guys. Flew in from Ohio and they picked us up. Thanks
What a difference from the ‘Big city dealerships!’ Walked...
What a difference from the ‘Big city dealerships!’ Walked in on a Saturday to check out one of the pre-owned cars on the lot and was given all the time in the world to go over it out and test drive it. Not a drop of pressure or the typical “hovering over your shoulder” that you usually find at the dealer. Less than an hour later, we struck a deal and I was on my way in record time without being passed over to Finance, then Service, then back to the Sales Manager. It was truly the smoothest car transaction I’ve ever been involved in. And by the way, they delivered it to my house the next day… with a full tank of gas! Highly recommend these folks.
David made the buying process so easy. He is friendly and honest and went the extra mile by offering to assist with facilitating g any future warranty service. Gregg in finance was fantastic and got me an interest rate better than what I had qualified for online. Go see these “Friendly” folks when you are ready to buy. You will be glad you did!
Thank you so much for the kind words Roberto! We strive to make every transaction just as fun and easy as yours. If there is ever anything we can do for you in the future, please don't hesitate to ask!