Underriner Honda

We recently purchased a new Honda CRV hybrid from Underriner Honda with the help of sales personnel Joe Scheffelman. He worked with us patiently for three years until we were ready to buy our car, helping us pick out the features we really needed (and not trying to talk us into features we didn't want or need), taking us on two test drives, and finding us the car in the color we wanted when the time came. He went above and beyond! I especially appreciated how knowledgeable he is and the fact that he is not high pressure. If you are looking to buy a Honda, reach out to Joe - he is the absolute best cars salesman we have ever dealt with!

I want to thank Brandi Deangelo. She was very nice and helped me to show me some of the car techs in my car. And promised me to come by if I need more help. Thank you Brandi.

I wish 0 stars was an option. I hate giving negative reviews I really do but people need to know. DO NOT TAKE YOUR CAR HERE FOR SERVICE! I've called and I can hear them talking and they hang up on me. My car has been there for a month! A MONTH! They don't care, they truly don't. I'm getting rid of my Volkswagen because I don't want to have to deal with them in the future. I don't know how they stay in business.

Customer beware ! Have your bill marked paid in full. Added to it after we paid several days earlier. We we drove are vehicle home it had a loud banging noise front right tire that wasn't there when we dropped it off previously. They told us now we need a new axel. I took it to a reputable shop for second opinion .they found a loosened bolt on the right which created this new issue. The quote for new axel was 850.Underriner insisted there technician wouldn't do such a thing. Insisted my wife and I were lying 🤥. We were repet customers. We will purchase are new car elsewhere. Not a ounce of integrity at Underriner

We had the best experience. From salesman Paul to Ben in financing and the manager Scott. We were treated well. It was a great experience...

Shawn in the service department has no customer service skills. Very rude and condescending individual.

I have dealt with this dealership for years. Have leased at least 6 or 7 vehicles from them. Always had wonderful service until the last year to year & a half. It must be under new management. All of the people I have seen in the past are gone. Now when you go in, nobody even acknowledges you. It is like they don't care about your business. The most unfriendly staff I have ever dealt with. I haven't ever seen one of them smile. People walk by when you are waiting.....nothing. As far as sales, I have been waiting 6 weeks at least to get an answer on a new Pilot Elite. I think I will go elsewhere. Sick of being treated like dirt!

Such unfriendly staff. All new. Act like it is an imposition to wait on you. No smiles, thank yous, hellos, etc. I have been a customer here forever. Always have had wonderful service. Not the case anymore. Time to move on.....

This dealership is garbage. There were undisclosed issues with the car, they allowed me to drive it home with unsafe tires, the staff ignore you after your purchase, it's been over a month and they still haven't released the title even though I didn't finance through them and they're paid in full...I can go on and on. No one here knows what they're doing, no one can answer a question, and they will happily lie to your face about anything and everything if that's what it takes to make a buck. I understand they're trying to make a living and need to sell cars, but it's places like this that give the auto industry a bad wrap. Stay away if you value your wallet and sanity.

This dealership is garbage. There were undisclosed issues with the car, they allowed me to drive it home with unsafe tires, the staff ignore you after your purchase, it's been over a month and they still haven't released the title even though I didn't finance through them and they're paid in full...I can go on and on. No one here knows what they're doing, no one can answer a question, and they will happily lie to your face about anything and everything if that's what it takes to make a buck. I understand they're trying to make a living and need to sell cars, but it's places like this that give the auto industry a bad wrap. Stay away if you value your wallet and sanity.