Underriner Honda

I recently purchased a 2025 Honda Pilot. The sales person I worked with was Lauren, she was very knowledgeable, friendly and answered all my questions. She's a 10! She'll treat you right! They had just had a system upgrade so the paperwork for the final cost was a bit confusing but they did their best to explain the paperwork and in the end the price was what I had expected.

WARNING..... Service Department knuckleheads are lost. Took my 11 year old car in for oil change, advised them of rattle in engine. Kid advised he knew exactly what was wrong. They replaced a belt for too much $$$$. Result?: Rattle was still there, and no oil change performed per invoice. Took car back in for OIL CHANGE and advised rattle still present. After an hour, said they could not find a rattle. Told them to pack it up I will deal with it. The mahomes look- a- like wannabe kid came back and actually said this..... "We noticed you are due for an oil change, would you like us to do one?" Really? This is my 2nd try to get an oil change!!!! It is WHY I originally came in the first place last week. You missed it first time around! The rattle has been identified by various people by simple explanation over the phone or who ride in the car with me, yet these humans can't figure it out. I sadly have since moved on after being a long term Honda owner (Three cars). I will not return, they have lost a customer. While explaining this to another Honda owner, she advised her personal mechanic told her a part should be under warranty, so she went in and after a lengthy wait, was told not under warranty, so she left. Then while in Helena, went to dealership on a whim, and they said it was on warranty and fixed it on the spot. The Billings Underriner service is being operated by a bunch of bozo's who seemingly do not know much about cars. If you are car engine stupid like me, do not rely on these knuckleheads as they have no clue and only interested in ringing up sales!!!!! How sad! PS. I bought a new car, not a Honda and buyer is aware of rattle and knew how to fix it. I would hate to be a car sales person here knowing the service department sucks this bad. Almost like being a stud QB in football with an offensive line in capable of blocking! reviewed 01/01/2026 Happy New Year!

I went with a couple small scratches on the back of my car. Lauren the employee assisted me with finding the right color of paint and applied it. In 30 minutes my car had no sign of the recent scratches due to her so carefully applying the paint. I’m so very grateful for the caring and professionalism of Underriner in making sure what they do is very satisfactory. Thank you

We recently purchased a new Honda CRV hybrid from Underriner Honda with the help of sales personnel Joe Scheffelman. He worked with us patiently for three years until we were ready to buy our car, helping us pick out the features we really needed (and not trying to talk us into features we didn't want or need), taking us on two test drives, and finding us the car in the color we wanted when the time came. He went above and beyond! I especially appreciated how knowledgeable he is and the fact that he is not high pressure. If you are looking to buy a Honda, reach out to Joe - he is the absolute best cars salesman we have ever dealt with!

I want to thank Brandi Deangelo. She was very nice and helped me to show me some of the car techs in my car. And promised me to come by if I need more help. Thank you Brandi.

I wish 0 stars was an option. I hate giving negative reviews I really do but people need to know. DO NOT TAKE YOUR CAR HERE FOR SERVICE! I've called and I can hear them talking and they hang up on me. My car has been there for a month! A MONTH! They don't care, they truly don't. I'm getting rid of my Volkswagen because I don't want to have to deal with them in the future. I don't know how they stay in business.

Customer beware ! Have your bill marked paid in full. Added to it after we paid several days earlier. We we drove are vehicle home it had a loud banging noise front right tire that wasn't there when we dropped it off previously. They told us now we need a new axel. I took it to a reputable shop for second opinion .they found a loosened bolt on the right which created this new issue. The quote for new axel was 850.Underriner insisted there technician wouldn't do such a thing. Insisted my wife and I were lying 🤥. We were repet customers. We will purchase are new car elsewhere. Not a ounce of integrity at Underriner

We had the best experience. From salesman Paul to Ben in financing and the manager Scott. We were treated well. It was a great experience...

Shawn in the service department has no customer service skills. Very rude and condescending individual.

Such unfriendly staff. All new. Act like it is an imposition to wait on you. No smiles, thank yous, hellos, etc. I have been a customer here forever. Always have had wonderful service. Not the case anymore. Time to move on.....