Reviews
Write a reviewExcellent customer service.
Excellent customer service. Salesperson, Kelly, went well beyond to find me the vehicle I wanted.
Excellent customer service.
Excellent customer service. Salesperson, Kelly, went well beyond to find me the vehicle I wanted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service on vehicles
I have vehicles that get serviced regularly They are timely and truthful very helpful and knowledgeable. I began coming there after another service center advised I need repair I don’t need. This company located the actual problem and repaired it. No made up repair costs.
Service on vehicles
I have vehicles that get serviced regularly They are timely and truthful very helpful and knowledgeable. I began coming there after another service center advised I need repair I don’t need. This company located the actual problem and repaired it. No made up repair costs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Wish I hadn't been fooled by false marketing
Drove 5 hours round-trip to buy a car. Arrived to find it had been falsely advertised as a better trim than it really was. Staff did not go out of their way to make it right. After some back-and-forth, left with an adequate deal for the car, but was not encouraged to leave happy. Additional facts: The staff is friendly. The GM is loathe to budge on price. The office itself is a smaller, somewhat up-to-date building.
Wish I hadn't been fooled by false marketing
Drove 5 hours round-trip to buy a car. Arrived to find it had been falsely advertised as a better trim than it really was. Staff did not go out of their way to make it right. After some back-and-forth, left with an adequate deal for the car, but was not encouraged to leave happy. Additional facts: The staff is friendly. The GM is loathe to budge on price. The office itself is a smaller, somewhat up-to-date building.
- Customer service 2.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
No pressure- treated me like family
The process could not have been better. They really take pride in the condition of the used cars I looked at. I felt no pressure from my sales consultant- also felt I was offered a very fair amount for my trade. They also took the time to find me a bank with an interest rate much better than the one I typically deal with. I will definitely be back here the next time I need a car.
No pressure- treated me like family
The process could not have been better. They really take pride in the condition of the used cars I looked at. I felt no pressure from my sales consultant- also felt I was offered a very fair amount for my trade. They also took the time to find me a bank with an interest rate much better than the one I typically deal with. I will definitely be back here the next time I need a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy Customer
I had a great experience purchasing my new car. When I called Gene Johnson and told him I wanted to purchase a Buick Lacrosse, he quickly called me back and told me the options that were available. I decided to order the car and received it in just 32 days! Gene gave me a fair price on my trade in and an excellent price on the new one. I am completely satisfied with my purchase and because of that; I plan to have the car serviced at the dealership. We are very fortunate to have a dealership like Smith Buick in our community. Diana Parks
Happy Customer
I had a great experience purchasing my new car. When I called Gene Johnson and told him I wanted to purchase a Buick Lacrosse, he quickly called me back and told me the options that were available. I decided to order the car and received it in just 32 days! Gene gave me a fair price on my trade in and an excellent price on the new one. I am completely satisfied with my purchase and because of that; I plan to have the car serviced at the dealership. We are very fortunate to have a dealership like Smith Buick in our community. Diana Parks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Diane, Thank you so much for your kind words and we appreciate your comments. We assure you will take care of your Service needs after the sale. Thank You Diane.Gene Johnson!
2012 Impala
We arrived expecting to just look around and possibly purchase a car after the first of the year. We drove home in a 2012 Impala due to the friendly service from the salesman through the financing dept. Thank you Smith Buick.
2012 Impala
We arrived expecting to just look around and possibly purchase a car after the first of the year. We drove home in a 2012 Impala due to the friendly service from the salesman through the financing dept. Thank you Smith Buick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is always a pleasure to assist people and arrange to get them in the car they desire!Thank you so much for your kind words! Mike Sergent
cadillac was not sold
I stopped and physically looked at a used cadillac deville.I spoke to a salesman.I called several days later and negotiated a price. I went several days later to test drive. And was told it had sold. I then found it online several weeks later at a much higher price. I called and was told that I had missed it by a day.I think this is a shady practice. I should have been toldthe price I was quoted was too cheap. Not lied to. Shame on smith buick.
cadillac was not sold
I stopped and physically looked at a used cadillac deville.I spoke to a salesman.I called several days later and negotiated a price. I went several days later to test drive. And was told it had sold. I then found it online several weeks later at a much higher price. I called and was told that I had missed it by a day.I think this is a shady practice. I should have been toldthe price I was quoted was too cheap. Not lied to. Shame on smith buick.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank for your reply. We are sorry you are upset with us about this situation . The vehicle you are referring to was sold and delivered on 8/09/2012.I cannot explain why you saw it on the website days later and won't try to.All I can do is apologize for any misunderstanding! Thank you, Mike Sergent
Outstanding Purchase Experience
We had been looking for a new car for quite awhile and Don worked with us off and on for several months. Don provided excellent assistance and he was VERY patient through our many shopping visits to the dealership. Gene went out of his way to help us with our trades and once we decided to purchase, Don and Tary made the paperwork process extremely easy. Don, Gene and Tary, THANK YOU for all you did to assist us!!
Outstanding Purchase Experience
We had been looking for a new car for quite awhile and Don worked with us off and on for several months. Don provided excellent assistance and he was VERY patient through our many shopping visits to the dealership. Gene went out of his way to help us with our trades and once we decided to purchase, Don and Tary made the paperwork process extremely easy. Don, Gene and Tary, THANK YOU for all you did to assist us!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words. We try to take care of our customers before, during and after the sale! It is always a pleasure to work with my customers to find the right car to suit their needs. Don Carter
Satisfied Customer
Having prior bought a car from Smith Buick and being happy with the customer service and the vehicle, I decided to return to the dealership to purchase another vehicle. Upon arrival at the dealership, I was promptly greeted by Bob Cook. Mr. Cook was very knowledgable about the vehicles and was very patient with all of my questions. It was a joy to work with Mr. Cook on the purchase of my vehicle. I am very, very pleased with the vehicle and will look to Smith Buick again which another vehicle needs purchased by me.
Satisfied Customer
Having prior bought a car from Smith Buick and being happy with the customer service and the vehicle, I decided to return to the dealership to purchase another vehicle. Upon arrival at the dealership, I was promptly greeted by Bob Cook. Mr. Cook was very knowledgable about the vehicles and was very patient with all of my questions. It was a joy to work with Mr. Cook on the purchase of my vehicle. I am very, very pleased with the vehicle and will look to Smith Buick again which another vehicle needs purchased by me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WE are so pleased that you continue to shop at Smith Chevrolet Buick. WE really strive to keep our customers happy and satisfied..Bob Cook
Shopping Gallipolis for Cars
We had looked at several dealers from Athens to Gallipolis OHIO for a preowned vehicle. I will say that the shopping experience at Smith was a pleasure. Bob Cook did a great job of showing us a vehicle and setting it up to test drive. Bob didn't even go with us, which indicated his trust and gave us a chance to look at the auto without anyone looking over our shoulder. There was no pressure what so ever and we got a great deal on our car. The car had one small issue. They ordered the part and it was repaired the next week. Thanks!!
Shopping Gallipolis for Cars
We had looked at several dealers from Athens to Gallipolis OHIO for a preowned vehicle. I will say that the shopping experience at Smith was a pleasure. Bob Cook did a great job of showing us a vehicle and setting it up to test drive. Bob didn't even go with us, which indicated his trust and gave us a chance to look at the auto without anyone looking over our shoulder. There was no pressure what so ever and we got a great deal on our car. The car had one small issue. They ordered the part and it was repaired the next week. Thanks!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It is always a pleasure to find the right vehicle to suit your wants and needs! I will do everything I can to make you satisfied during and after the sale! Bob Cook