Always treated very well, always handle any problems in a timely matter. We call and they get us in immediately!
Knowledgeable Staff and greeted by the owner's, and treated like family from all personal, it is like they have know me for years.
From the first inquiry I sent Bokman through cars.com, their Internet Sales Manager was professional and knowledgeable. He called my wife back and discussed... the vehicle we were interested in. He was eager to help get us into our next vehicle but wasn't "pushy." We drove from over an hour away, and were happy to find the used vehicle was exactly what he told us it was and there were no "games" (unlike the vehicle we had gone to a large dealership in Buffalo to see). They worked us a very fair deal and got us on our way quickly. Their finance guy was able to get us a lower rate than we had been approved for at our own bank. They took care of the financing, registration, and insurance. All together it was a very easy process with no hassle. I would definitely recommend these people to anyone in the market for a quality vehicle.
Thank You Mark and Cindy. It was a pleasure working with you. Please contact us again if there is anything we can do. Phil Mosher Internet Sales Ma...nager Rick Bokman Inc.
Top of the line dealership, starts with the owners right down to the service department . They make the buying experience some enjoyable. No pressure,... no games just good home town service. I genuinely enjoyed the whole purchasing experience.
Seamless experience that resulted in a fabulous new relationship going forward. Rich Colburn covered every detail with patience and a high level of professionalism.... I have already recommended him to friends and family.
We had to have our vehicle taken by rollback to the dealership two days before our appointment due to a worsening problem. How nice to receive a phone... call early the next morning informing us of the problem and asking permission to go ahead with the repair. Two hours later we were called to say the repair had been made and it was ready to be picked up. That was one day ahead of the appointment we had made. That was beyond our expectations. Way to go, Bokman's!
It was a great experience buying my new car at Rick Bockman In Olean, New York
We were expecting the dealership would be closed but wanted to see if you had the vehicle we wanted. We were met by a salesman who showed us around. He... took his time and showed us a vehicle close to what we wanted and also one he thought we might like to see. He was right we bought the one he thought we might like. We were not rushed even though it was closing time. It was great working with Lloyd. We came back in the next day to sign for and pick up the new truck and love it.
We bought our vehicle brand new from this dealership - 3 years later we had issues that were under warranty, which ended up needing replaced. After having... our vehicle in the shop for well over four weeks, we returned to pick up our vehicle in worse shape that when we left it. The vehicle was shaking, vibrating, and was so loud you could barely hear the person next to you talking. Parts were not put back properly, bolts were loose, etc.. We are taking our vehicle to a different dealership - We will never deal with these people again. Do not make the same mistake of taking your vehicle here or purchasing from here as we did. The owner himself was rude and unhelpful. Never again.
Have dealt with Bokman's for many years because of great service,and great sales people. I can;t imagine we would purchase a vehicle from anyone else.... Thanks for always giving us a great deal!