Reviews
did very nice job diagnosing and fixing my car.
did very nice job diagnosing and fixing my car. They did a good Job. thanks
did very nice job diagnosing and fixing my car.
did very nice job diagnosing and fixing my car. They did a good Job. thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad we were able to provide you with excellent service!
Worst dealership in WNY!
Worst dealership in WNY! They sold us a lemon, got their $$$, so now they don’t care about the issues the car has!
Worst dealership in WNY!
Worst dealership in WNY! They sold us a lemon, got their $$$, so now they don’t care about the issues the car has!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are so sorry you feel this way. Please reach out and our management team is ready to help make things right.
Perhaps someone should return my husbands phone messages, since no one is bothering to.
Excellent service rep, very thorough and knowledgeable.
Excellent service rep, very thorough and knowledgeable. Good communication skill and caring about our repair
Excellent service rep, very thorough and knowledgeable.
Excellent service rep, very thorough and knowledgeable. Good communication skill and caring about our repair
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review!
I am very impressed with the way Basil handled this sale
I am very impressed with the way Basil handled this sale and the delivery from the dealer.
I am very impressed with the way Basil handled this sale
I am very impressed with the way Basil handled this sale and the delivery from the dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review Harry! We are glad we could serve you well!
Best GM Dealership I know of!
Best GM Dealership I know of! I travel a lot and have visited several GM dealerships over the years for service on my vehicle. Basil in Fredonia is the best! The service department and parts departmen offer excellent customer service. They have always been very friendly, accomodating, knowledgeable and pleasant to work with. That goes a long way in my book. It's the way a dealership should be!
Best GM Dealership I know of!
Best GM Dealership I know of! I travel a lot and have visited several GM dealerships over the years for service on my vehicle. Basil in Fredonia is the best! The service department and parts departmen offer excellent customer service. They have always been very friendly, accomodating, knowledgeable and pleasant to work with. That goes a long way in my book. It's the way a dealership should be!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review on our dealership! We take great pride in knowing we are giving the customers the best experience possible!
Never has a problem going there,very helpful answering
Never has a problem going there,very helpful answering questions and fixing any problem you have with your vehicle.
Never has a problem going there,very helpful answering
Never has a problem going there,very helpful answering questions and fixing any problem you have with your vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review!
I was unable to get a car i wanted to test drive driven
I was unable to get a car i wanted to test drive driven closer to me without explanation for almost a week. Once I finally got an explanation the test drive went fine but the car was driven back to the further Fredonia location. Purchasing was frustrating due to driving down to Fredonia for all of the paperwork and then once everything was approved it took an additional day to actually get the car. Because they didn’t not have enough drivers on the day my paperwork was approved I waited an additional day and the car wasnt delivered where I wanted. It was still dirty inside, when I removed the passenger side disposable floor cover there were leaves all over and there was still smudges of dirt near the drivers side doors. My largest complaint in all of this is the lack of communication. I was not told for nearly a week that the transmission needed work, and after that it was never mentioned again- which was kind of suspicious to me. I tried to foster the insurance approval the best I could while also still at my job, and once it was and it was “too late to secure the drivers” I guess it was assumed that I would wait at home for the car instead of making (even more additional) arrangements to get to work since I still didn’t have the car until the next day after approval was secured. I would have thought the car would be detailed while waiting for the insurance approval but I ended up with a slightly dirty car the evening after I had hoped due to a lot of assumptions.
I was unable to get a car i wanted to test drive driven
I was unable to get a car i wanted to test drive driven closer to me without explanation for almost a week. Once I finally got an explanation the test drive went fine but the car was driven back to the further Fredonia location. Purchasing was frustrating due to driving down to Fredonia for all of the paperwork and then once everything was approved it took an additional day to actually get the car. Because they didn’t not have enough drivers on the day my paperwork was approved I waited an additional day and the car wasnt delivered where I wanted. It was still dirty inside, when I removed the passenger side disposable floor cover there were leaves all over and there was still smudges of dirt near the drivers side doors. My largest complaint in all of this is the lack of communication. I was not told for nearly a week that the transmission needed work, and after that it was never mentioned again- which was kind of suspicious to me. I tried to foster the insurance approval the best I could while also still at my job, and once it was and it was “too late to secure the drivers” I guess it was assumed that I would wait at home for the car instead of making (even more additional) arrangements to get to work since I still didn’t have the car until the next day after approval was secured. I would have thought the car would be detailed while waiting for the insurance approval but I ended up with a slightly dirty car the evening after I had hoped due to a lot of assumptions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so very sorry to hear about the issues you had with communication and detailing. This is not the standard for any Basil Dealership. We have escalated your concerns to management and if you could provide us with your full name and make and model of the car so we can better handle this issue, our email is basilcares@basilfredonia.com
Great place!
Great place! We have 2 new vehicles in less than 3 months from them! They made the process easier then we have ever had!
Great place!
Great place! We have 2 new vehicles in less than 3 months from them! They made the process easier then we have ever had!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! So glad we could assist you with boh purchases!
Fantastic Service Department.
Fantastic Service Department. Work is always done in the time frame expected and they communicate well.
Fantastic Service Department.
Fantastic Service Department. Work is always done in the time frame expected and they communicate well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review!
Very good dealership to deal with first time ever using
Very good dealership to deal with first time ever using their service department. Very happy with the response that I got and help that day that I needed. Definitely will be my new service department
Very good dealership to deal with first time ever using
Very good dealership to deal with first time ever using their service department. Very happy with the response that I got and help that day that I needed. Definitely will be my new service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase