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Having it towed to dealership due to engine problem. Still cover under power train warranty. Dealer not able to provide loaner vehicle, to busy today.
The general manager went above and beyond for me. I requested a very specific car type and he found it and for a reasonable price. So grateful. Then... went I went to pick up the car the service manager helped go over some special features of the car. Great place and team!
The dealership had the specific car I was shopping for, they were nice, and professional. Received a hand written thank you note from Mike, the guy who... sold my car to me. That was a nice touch, fourth car purchase and first time receiving a thank you note. Ps: my car was priced to sell, so that was good too.
Great experience salesman tom was a pleasure and the general manager mike was terrific they explained the whole process and even helped me with my bad... credit get into a new car when everywhere else told me they couldn't help me
I had a salesman named Tom. He was great. I had average credit,wanted a clean low mileage vehicle . They worked with me till I got what I wanted.Very... customer oriented. Very friendly staff. Alot of used vehicles to choose from.
I went to Renn KIrby looking to buy a used car. I spoke with Dustin Himes and informed him of what type of car and payment I was looking to have. Dustin... recommended this particular car to me and I fell in love with it. The 2015 Kia Optima was a perfect fit for me and the payments were just right. I mentioned to Dustin that the car would need to have the Emission testing done since I live in York County and Dustin had it done the next day before I came to pick up the car. I would definitely buy another car from Renn Kirby and will definitely work with Dustin Himes again.
I jusy had the worst experience at this dealership on Saturday Dec. 23rd 2017. I had a deal worked out on a 2012 Chevy Colorado Z71 worked out over phone... for 22,000. Dustin salesman and Mike sales manager told me that truck went through 127 point inspection and that truck was in excellent condition. I told him I'm driving over 2 hours to look at truck and I would appreciate if he told me any flaws on truck. They both kept saying great shape and it went through GM 127 point inspection. So when I got there. I had to discover that there was water leaking in back window and both front power windows were hesitating when they go down. The sales manager Mike basically told me he couldn't do nothing and it is what it is. I tried to talk to him as he walked away and walked into store without answering my question why wouldn't they work with me to fix the problem. Very unprofessional. I tried to tell him how does he expect me to pay for something that has a leak and two windows not working properly. No one even cared. I felt like wow I couldn't believe what I just went through. When the only reason I went to that dealer is because it was a Chevy Dealership and the name would stand behind there brand. I am still in aww on how unprofessional Mike was.... I honestly would hope someone would reach out to me to fix or make me understand what just happen.
My husband and I just purchased a 2011 Honda CRV from Renn Kirby on the York Road Gettysburg. it was a wonderful experience. They are definitely the... greatest people to work with. No pressure at all. just great customer service. we dealt with Stephanie, Russ, Mike and Justin. I would recommend them to anyone looking for a new or used car. they work with you and for you 100% Thank you guys!!!!!!!!!!!! I love my CRV!!!!!!!
Very friendly customer service. Fast service. Would definitely go back. I plan on taking my other trucks there in the near future.
Kay, Thank you for the great review. Here at Renn Kirby Chevrolet Buick we always try to create a great customer service atmosphere and have a clean ...modern facility. It would be great if you let your friends and family know!!
It was faster than any car buying experience I've ever had. Salesman was knowledgeable but did not pressure into buying.
Ryan, Thank You. We really appreciate your business. It was a pleasure to be able to help you out. We take pride in making your buying experience as e...asy and pressure free as possible. Please Spread the word with your friends and family and let them know about your experience.