Reviews
Entire staff was exceptional. The experience was pleasant and the process was easy from start to finish. I found exactly what I was looking for quickly and conveniently. Top-notch service—thanks again!
Entire staff was exceptional. The experience was pleasant and the process was easy from start to finish. I found exactly what I was looking for quickly and conveniently. Top-notch service—thanks again!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello!!! Thank you very much for your business AND the 5 Star Dealer Rater review. We hope you are enjoying your Lyriq. It is such a fun vehicle to drive. We will take great care of it. Have a nice day. Sincerely, Kelley and Geoff Kelly
Kelly Cadillac is the best dealership I’ve ever bought a car from! They truly treat you like family and genuinely care about finding the right vehicle for you. Whenever an issue comes up, they address it quickly, take full responsibility and make sure it’s resolved. Their customer service and commitment to their customers are second to none. I highly recommend Kelly Cadillac!
Kelly Cadillac is the best dealership I’ve ever bought a car from! They truly treat you like family and genuinely care about finding the right vehicle for you. Whenever an issue comes up, they address it quickly, take full responsibility and make sure it’s resolved. Their customer service and commitment to their customers are second to none. I highly recommend Kelly Cadillac!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! Thank you very much for your continued business. We appreciate the time you took to give us a 5 Star Dealer Rater Review. We hope you are enjoying your new Vistiq. Lastly, we will share your kind review with the team. Have a great weekend. Sincerely, Kelley and Geoff Kelly
The best car buying experience I have ever had! Uzma greeted me outside before I walked in. I was pleasantly surprised with the Vistiq I came to look at - what a gorgeous car inside and out! Since it checked all the boxes I decided to move forward. Uzma was wonderful from the start. No pressure, she made sure I was completely happy with everything. The purchasing process was very fair and easy. I was surprised to even meet and work with the owners who are absolutely lovely people. Glenn had the finance paperwork ready quickly, he explained everything before I signed, and made this multi-state transaction simple. Overall it was an enjoyable and easy process to trade my vehicle and purchase a new Vistiq! I love the car and I couldn’t recommend this dealership enough!
The best car buying experience I have ever had! Uzma greeted me outside before I walked in. I was pleasantly surprised with the Vistiq I came to look at - what a gorgeous car inside and out! Since it checked all the boxes I decided to move forward. Uzma was wonderful from the start. No pressure, she made sure I was completely happy with everything. The purchasing process was very fair and easy. I was surprised to even meet and work with the owners who are absolutely lovely people. Glenn had the finance paperwork ready quickly, he explained everything before I signed, and made this multi-state transaction simple. Overall it was an enjoyable and easy process to trade my vehicle and purchase a new Vistiq! I love the car and I couldn’t recommend this dealership enough!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Jessica, WOW! Thank you for your business and the 5 Star Dealer Rater Review. We will share your kind review with the team. We really hope you are enjoying your Vistiq! Again, I hope your husband is jealous (haha). Have a great day, you made ours! Sincerely, Kelley and Geoff Kelly
Joey was the most amazing salesman with the purchase of our Escalade. His knowledge, professionalism and ability to answer all of our questions made this one of the best car buying experiences we have ever had!
Joey was the most amazing salesman with the purchase of our Escalade. His knowledge, professionalism and ability to answer all of our questions made this one of the best car buying experiences we have ever had!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello and THANK YOU!!! We appreciate your business and the 5 Star Dealer Rater Review. We hope you are enjoying you new Cadillac. Joey will hear about your very kind review! Sincerely, Kelley and Geoff Kelly
Uzma and the staff at Kelly Cadillac are great people to deal with. Geoff made a great impression as a General Manager. Kim was also helpful and accommodating. If you’re looking for a new or used car give Kelly Cadillac a try. Uzma is really great to deal with.
Uzma and the staff at Kelly Cadillac are great people to deal with. Geoff made a great impression as a General Manager. Kim was also helpful and accommodating. If you’re looking for a new or used car give Kelly Cadillac a try. Uzma is really great to deal with.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Anthony! Thank you for your business. We really appreciate the time you took to fill out a 5 Star Dealer Rater! We hope you are enjoying your new Cadillac. We are here for you when you need us!! Sincerely, Kelley and Geoff Kelly
Everyone at the dealership, from Uzma, Kim, Geoff and Kelley treated us like family. I would highly recommend Kelly Cadillac if you are looking for an exceptional vehicle!
Everyone at the dealership, from Uzma, Kim, Geoff and Kelley treated us like family. I would highly recommend Kelly Cadillac if you are looking for an exceptional vehicle!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Ross! Thank you very much for your business. We appreciate the time you took to give us a 5 Star Dealer Rater Review. We hope you are enjoying your Escalade. It was pleasure to meet your family too! Please let us know if you need anything! Sincerely, Kelley and Geoff Kelly
A pleasant, wonderful experience all around. This has been our best car buying experience ever! Thank you'll!
A pleasant, wonderful experience all around. This has been our best car buying experience ever! Thank you'll!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Debbie and Jim, Thank you very much for your business. We appreciate the time you took to fill out a 5 Star Dealer Rater Review ~ we will share your kind words with Joey. We look forward to taking great care of your CTS. Enjoy the rest of your Summer! Sincerely, Kelley and Geoff Kelly
Be careful if you're going to have your car serviced. Be sure they mention their "diagnostic fee" before you agree for service. They will tack that on afterwards. Customers should be informed of these "professional diagnostics fees" before agreeing to have work performed. Is it the service advisor's responsibility or the owners?
Be careful if you're going to have your car serviced. Be sure they mention their "diagnostic fee" before you agree for service. They will tack that on afterwards. Customers should be informed of these "professional diagnostics fees" before agreeing to have work performed. Is it the service advisor's responsibility or the owners?
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We are sorry you remain dissatisfied with your experience. We would like to clarify a few facts for anyone reading your review. The $199.95 diagnostic fee is our standard charge for the time, expertise, and manufacturer-specific equipment required to accurately diagnose today's Cadillac vehicles. This fee is separate from any repair charges and, in your case, was not covered by your warranty. What makes this situation particularly disappointing is that this was not the first time this fee had been discussed. During your previous visit in June of last year, you were aware of the diagnostic charge and asked if we would goodwill it. Although your warranty did not cover the fee then either, we waived it as a one-time courtesy. Unfortunately, we cannot continue to waive professional diagnostic charges each time a vehicle is serviced. Professional diagnostics involve far more than simply reading a fault code. Our factory-trained Cadillac technicians invest years of training and use specialized GM diagnostic equipment to accurately identify the root cause of a concern. Those costs are part of providing quality service, and like any professional business, we must fairly compensate our technicians and maintain the equipment necessary to do the job correctly. Kelly Cadillac has proudly served our community for more than 40 years and has been honored as the Pennsylvania Cadillac DealerRater Dealer of the Year for many years based on the experiences of thousands of customers. We work hard to treat every customer fairly and with respect, while being transparent about the services we provide. We appreciate the opportunity to have serviced your 2013 Cadillac over the years and wish you the very best. Kelley & Geoff Kelly
This is the 4th car I have bought at Kelly over the past 20 years. Every purchase has been a great experience.
This is the 4th car I have bought at Kelly over the past 20 years. Every purchase has been a great experience.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello and THANK YOU for your continued business. We appreciate the time you always take to fill out a 5 Star Dealer Rater review ~ it means a great deal to us that you want to share your experience. We will continue to take great care of your Cadillac. Have a great weekend, you made ours! Sincerely, Kelley and Geoff Kelly
picked up my car inspection oil change, did so any extra things for free, they are the very best been doing business for years, I cannot say enough good things about Kelly caddy!!!!!!!!!!!!!!!!!!!!
picked up my car inspection oil change, did so any extra things for free, they are the very best been doing business for years, I cannot say enough good things about Kelly caddy!!!!!!!!!!!!!!!!!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you very much for your 5 Star Dealer Rater review. It means a lot to us that you what to share you opinion with others. We will share your kind words with the service team. Have a great weekend. Sincerely, Kelley and Geoff Kelly