[{"id":56259,"personPtyId":38380036,"firstName":"Glenn","lastName":"Davis","titleText":"Business Manager","emailTxt":"glenndavis@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":281,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/e7e03af99a8c.jpg","drDealerId":17005,"dealerEmpStartDtUtc":"1304208000","industryStartDtUtc":"1022889600","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":392192,"personPtyId":38394648,"firstName":"Marc","lastName":"Gagliardi","titleText":"Assistant Manager Sales & Finance; Sales & Leasing Consultant","shortBioText":"Dedicated family man who takes great pleasure and pride in creating customers for life.","emailTxt":"marcgagliardi@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/a7c155168abf.jpg","drDealerId":17005,"dealerEmpStartDtUtc":"1264982400","industryStartDtUtc":"1264982400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":11218,"personPtyId":38382639,"firstName":"Kelley","lastName":"Kelly","titleText":"owner","emailTxt":"kelleykelly@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/07a055beaeff.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":216536,"personPtyId":38382571,"firstName":"Uzma","lastName":"Shafqat","titleText":"Sales Consultant","emailTxt":"uzmashafqat@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":142,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/e76a5f100145.jpg","drDealerId":17005,"dealerEmpStartDtUtc":"1396310400","industryStartDtUtc":"1354320000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":11219,"personPtyId":38378844,"firstName":"Allen","lastName":"Hartz","titleText":"General Sales Manager","emailTxt":"AllenHartz@KellyCadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":98,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/1c8affdf75ba.jpg","drDealerId":17005,"dealerEmpStartDtUtc":"1257033600","industryStartDtUtc":"807235200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":12281,"personPtyId":38378866,"firstName":"Geoff","lastName":"Kelly","titleText":"Owner","emailTxt":"geoffkelly@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":183,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/5351b53cbbf6.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":89559,"firstName":"Doug","lastName":"Givler","titleText":"Service Consultant","emailTxt":"douggivler@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/4c82f7d871f0.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":35330,"firstName":"Lynn","lastName":"Yoder","titleText":"Parts and Service Director","emailTxt":"lynnyoder@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/6fec17eeb1d6.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":559803,"personPtyId":54142753,"firstName":"Alisha","lastName":"Gipe","titleText":"Sales Consultant","emailTxt":"alishagipe@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/720875d33fed.jpg","drDealerId":17005,"dealerEmpStartDtUtc":"1538352000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":279316,"firstName":"Jon","lastName":"Simmavath","titleText":"Service Consultant","emailTxt":"jonsimmavath@kellycadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/27f537a2b8e3.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":610657,"firstName":"Joey","lastName":"Fellenbaum","titleText":"Sales Consultant","shortBioText":"","emailTxt":"joey@kellycadillac.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/c826177d1171.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":14505,"personPtyId":38378945,"firstName":"Sonny","lastName":"Do","titleText":"Saab Technician","emailTxt":"donnyso@live.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/dd2313e010ad.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":406805,"firstName":"Rick","lastName":"Kirchoff","titleText":"Parts Department","emailTxt":"rickkirchoff@kellycadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/bcae6d181621.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":406802,"firstName":"Josh","lastName":"Houck","titleText":"Parts Manager","emailTxt":"joshhouck@kellycadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/1649089b76e4.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":406800,"firstName":"Kiarybeth","lastName":"Cruz","titleText":"Business Development Manager","emailTxt":"kiarybethcruz@kellycadillac.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/17005/employees/73ade7481435.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":569283,"firstName":"Louise","lastName":"Smith","titleText":"Website Manager","emailTxt":"louise@louisesmith.biz","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":17005,"certifiedEmployee":false,"deptDscrp":"Administration"}]

Kelly Cadillac

4.9 out of 5 4.9
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Kelly Cadillac Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Kelly Cadillac has been proudly serving the residents of Central Pennsylvania for over 25 years. Kelly Cadillac is owned

...

by "Third Generation" Kelly's, Kelley and Geoff Kelly. Kelly Cadillac has been selected by General Motors to be the premier dealer in Lancaster County and the surrounding area! The dealership has recently been renovated to ensure that our customer's experience a level of service second to none. Our employees are the best in the industry and go above and beyond to keep the Kelly Experience something to look forward to again and again. The business philosophy has remained unchanged! Our customers are our single most important

"For savings and selection you can count on - count on Kelly!"

Reviews

4.9 out of 5 4.9
583 lifetime reviews. Includes reviews of Kelly Cadillac from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 15, 2019

    This dealership knows what customer service means both during the purchase process and especially after purchase with great maintenance service. When my... first Cadillac needed to be replaced (purchased at Kelly) I didn't consider any other Cadillac dealers. The people at this dealership makes it first class.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Marc Gagliardi

    Assistant Manager Sales & Finance; Sales & Leasing Consultant

    (5.0) 60 reviews

    Kelley Kelly

    owner

    (5.0) 45 reviews

    Uzma Shafqat

    Sales Consultant

    (5.0) 142 reviews

    Allen Hartz

    General Sales Manager

    (5.0) 98 reviews

    Geoff Kelly

    Owner

    (5.0) 183 reviews

    Doug Givler

    Service Consultant

    (5.0) 48 reviews

  • 5.0 out of 5
    November 14, 2019

    I found a limited edition Cadillac XLR on the dealers lot. Kelly Cadillac's service department spent a lot of time and money to ensure the XLR would perform... as well as it looks. Uzma Shafqat, my sales representative, went above and beyond expectations making sure I was informed about all aspects of this car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Marc Gagliardi

    Assistant Manager Sales & Finance; Sales & Leasing Consultant

    (5.0) 60 reviews

    Kelley Kelly

    owner

    (5.0) 45 reviews

    Uzma Shafqat

    Sales Consultant

    (5.0) 142 reviews

    Allen Hartz

    General Sales Manager

    (5.0) 98 reviews

    Lynn Yoder

    Parts and Service Director

    (5.0) 47 reviews

  • February 22, 2012

    Had a good experience with Marc Gagliardi at Kelly Cadillac. He made it easy for me with no high pressure sales.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 7, 2019

    We found a 2014 SRX on line that we liked. We called the dealership and let them know when we would be able to come and see it. When we got there the... car was parked right in front ready for us. From the time we walked through the door the experience was amazing. From the start they made us feel like they were taking care of us, not just selling us a car. After we purchased the vehicle Marc Gagliardi spent about 30-45 minutes with us showing us all the different features of the car. I've never had that kind of service after the sale. I would highly recommend Kelly Cadillac to anyone looking to purchase a vehicle and we will definitely go back to them in the future.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Marc Gagliardi

    Assistant Manager Sales & Finance; Sales & Leasing Consultant

    (5.0) 60 reviews

  • 5.0 out of 5
    November 3, 2019

    it was time to replace our 2013 Cadillac XTS. We seated he internet looking for a 2019 Cadillac XTS and Kelly Cadillac had two on the lot that fit our... requirements for color and options. We stopped by Kelly Cadillac and found the people to be extremely friendly, knowledgable, and ready to answer our questions. Within an hour, we signed the papers for a new Cadillac and were surprised at all the offers for discounts including the Costco Member discount which we were not aware of. Everyone at the dealership was great and we would recommend Kelly Cadillac to our friends. Thanks to everyone for a wonderful experience.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Glenn Davis

    Business Manager

    (5.0) 281 reviews

    Marc Gagliardi

    Assistant Manager Sales & Finance; Sales & Leasing Consultant

    (5.0) 60 reviews

    Kelley Kelly

    owner

    (5.0) 45 reviews

    Joey Fellenbaum

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 15, 2019

    Because I was in need of replacing my vehicle, I stopped at Kelly Cadillac on a suggestion from a friend and was very pleased with both the attention and... service I received. Our salesperson was outstanding in working to help me find the vehicle I was interested in purchasing. The process from there was great, with everyone working to make it happen seamlessly. Thanks!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello There! It was our pleasure to do business with you both (you made me laugh!) We hope you enjoy your new SRX! We are here when you need us. Y...our kind words will be shared with everyone! Thank you, Kelley and Geoff Kelly


    Worked with:
    Glenn Davis

    Business Manager

    (5.0) 281 reviews

    Kelley Kelly

    owner

    (5.0) 45 reviews

    Uzma Shafqat

    Sales Consultant

    (5.0) 142 reviews

    Doug Givler

    Service Consultant

    (5.0) 48 reviews

    Joey Fellenbaum

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 12, 2019

    Absolutely best experience ever when buying a vehicle. Start to finish was a pleasure! I've purchased at least 40 vehicles and this was by far the easiest... and most rewarding experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joey Fellenbaum

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 4, 2019

    Excellent customer service every time you go there from everyone you interact with! They are honest, transparent and friendly without pressuring you. ... They go above and beyond and treat you like family. I recommend them to all my friends and family!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello and THANK YOU! We appreciate your business and enjoy taking care of you and your vehicle! We will share your kind review with our team. Enjoy ...this beautiful Fall weather! Sincerely, Kelley and Geoff Kelly


    Worked with:
    Glenn Davis

    Business Manager

    (5.0) 281 reviews

    Marc Gagliardi

    Assistant Manager Sales & Finance; Sales & Leasing Consultant

    (5.0) 60 reviews

    Geoff Kelly

    Owner

    (5.0) 183 reviews

    Alisha Gipe

    Sales Consultant

    (5.0) 10 reviews

  • 5.0 out of 5
    September 25, 2019

    Very friendly and professional dealership. Uzma was very patient with all my questions. She spent time showing me all the fine features on my new ride.... My whole experience at Kelly Cadillac was the best.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello! Thank you very much for your business. We hope you are enjoying your new XT6! We agree, Uzma is very patient and knowledgable! So happy to ...hear you enjoyed your buying experience. We look forward to taking care of your XT6. Thank you again, Kelley and Geoff Kelly


    Worked with:
    Glenn Davis

    Business Manager

    (5.0) 281 reviews

    Uzma Shafqat

    Sales Consultant

    (5.0) 142 reviews

    Geoff Kelly

    Owner

    (5.0) 183 reviews

    Doug Givler

    Service Consultant

    (5.0) 48 reviews

  • 5.0 out of 5
    September 25, 2019

    Great Service and caring employees. Everyone welcomed us and introduced themselves. Just a wonderful experience. Our sales rep was informative, friendly... and very helpful with teaching us the electronics of our new vehicle. Thanks so much to everyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello! Thank you very much for the 5 Star Dealer Rater Review. We appreciate your business and we hope you are enjoying your SRX! There are a lot o...f electronic features on your vehicle. If you would like a follow up delivery, please let us know. We will pass along your kind words to Uzma. Again, thank you! Sincerely, Kelley and Geoff Kelly


    Worked with:
    Glenn Davis

    Business Manager

    (5.0) 281 reviews

    Marc Gagliardi

    Assistant Manager Sales & Finance; Sales & Leasing Consultant

    (5.0) 60 reviews

    Uzma Shafqat

    Sales Consultant

    (5.0) 142 reviews

    Allen Hartz

    General Sales Manager

    (5.0) 98 reviews

    Geoff Kelly

    Owner

    (5.0) 183 reviews

View More Reviews