Reviews
Great service The car was ready to test drive and Nate
Great service The car was ready to test drive and Nate Davies went out of his way to check on our satisfaction Very friendly and my wife and I are happy with our purchase
Great service The car was ready to test drive and Nate
Great service The car was ready to test drive and Nate Davies went out of his way to check on our satisfaction Very friendly and my wife and I are happy with our purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Barry, for your wonderful review! We're thrilled to hear that you had a positive experience at Grand Rapids Chevrolet GMC and that Nate provided you with attentive service. It's fantastic to know you and your wife are happy with your purchase. We look forward to seeing you again soon! Sincerely, The Grand Rapids Chevrolet GMC Team
Great!
Great! Very friendly and will probably buy here again! This was the only malibu with heated seats and a block heater that we could find!
Great!
Great! Very friendly and will probably buy here again! This was the only malibu with heated seats and a block heater that we could find!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Bruce! We're thrilled to hear about your positive experience with us at Grand Rapids Chevrolet GMC. It's fantastic that you found the Malibu with heated seats and a block heater you were looking for! We appreciate your kind words and hope to see you again for your next purchase! Sincerely, The Grand Rapids Chevrolet GMC Team
Last week I took my 2022 Acadia to Grand Rapids Chevy GMC
Last week I took my 2022 Acadia to Grand Rapids Chevy GMC for service. the service writer called that morning to confirm the problems I was experiencing. Jane was very professional and friendly during our conversation. The technicians completed the service promptly and even performed a complimentary multi-point inspection, which gave me peace of mind about my vehicle's condition. Overall, I appreciate their honesty, efficiency, and excellent customer service. I would definitely recommend Grand Rapids Chevy GMC to anyone looking for reliable car maintenance or repairs.
Last week I took my 2022 Acadia to Grand Rapids Chevy GMC
Last week I took my 2022 Acadia to Grand Rapids Chevy GMC for service. the service writer called that morning to confirm the problems I was experiencing. Jane was very professional and friendly during our conversation. The technicians completed the service promptly and even performed a complimentary multi-point inspection, which gave me peace of mind about my vehicle's condition. Overall, I appreciate their honesty, efficiency, and excellent customer service. I would definitely recommend Grand Rapids Chevy GMC to anyone looking for reliable car maintenance or repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much, Mary, for your wonderful review! We’re thrilled to hear that your experience with our service team at Grand Rapids Chevrolet GMC was positive and that Jane provided you with professional and friendly assistance. It's great to know that our technicians could address your concerns efficiently while offering a complimentary multi-point inspection. We truly appreciate your recommendation and look forward to serving you again for your car maintenance and repair needs! Sincerely, The Grand Rapids Chevrolet GMC Team
We bought a gently used truck 2 weeks ago, unfortunately
We bought a gently used truck 2 weeks ago, unfortunately found out in a snow storm that the 4 wheel drive doesn't work. We brought the truck back in to have it looked at...and was turned away!! They did NOT stand behind the vehicle they sold. This is the 2nd time we've been burned by them! Never again will we buy anything from them. Beware!!!
We bought a gently used truck 2 weeks ago, unfortunately
We bought a gently used truck 2 weeks ago, unfortunately found out in a snow storm that the 4 wheel drive doesn't work. We brought the truck back in to have it looked at...and was turned away!! They did NOT stand behind the vehicle they sold. This is the 2nd time we've been burned by them! Never again will we buy anything from them. Beware!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Grand Rapids Chevrolet GMC Team
fraudulent dealer buy anywhere else!!!
bought new c8 corvette 29 days ago. sent $1000 deposit to hold car flew in we forgot about the down payment they agreed said would have out next business day. that was 4 calls and we promise we sent it..oops no we forgot we will get out asap. never received 1000 or title!! buyer beware crooks!!!
fraudulent dealer buy anywhere else!!!
bought new c8 corvette 29 days ago. sent $1000 deposit to hold car flew in we forgot about the down payment they agreed said would have out next business day. that was 4 calls and we promise we sent it..oops no we forgot we will get out asap. never received 1000 or title!! buyer beware crooks!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for discussing this issue with us. We appreciate your patience as we worked through all of this. According to our records, the documents and a check have both been delivered. We are so sorry for the delay and inconvenience this has caused you. Thanks again for letting us make things right. Sincerely, The Grand Rapids Chevrolet GMC Team
Very happy with the car buying experience here!
Very happy with the car buying experience here! My sales rep Matt responded to my request to see the vehicle extremely quickly. Had the car in pristine shape when I arrived to test drive it. I was in and out of there in an hour and a half, and came home with the car of my dreams! I could not be happier to have dealt with them....they are wonderful!
Very happy with the car buying experience here!
Very happy with the car buying experience here! My sales rep Matt responded to my request to see the vehicle extremely quickly. Had the car in pristine shape when I arrived to test drive it. I was in and out of there in an hour and a half, and came home with the car of my dreams! I could not be happier to have dealt with them....they are wonderful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Grand Rapids Chevrolet GMC Team
Dry helpful and responsive.
Dry helpful and responsive. I will refer anyone I know to this dealer in the future
Dry helpful and responsive.
Dry helpful and responsive. I will refer anyone I know to this dealer in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Grand Rapids GM Team
I'm still communicating with them and looking at the...
I'm still communicating with them and looking at the Volkswagen GTI...they've treated me well so far and have been very helpful with making a decision on the car. I'd recommend them to anyone,
I'm still communicating with them and looking at the...
I'm still communicating with them and looking at the Volkswagen GTI...they've treated me well so far and have been very helpful with making a decision on the car. I'd recommend them to anyone,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Grand Rapids GM Team
Grand Rapids gm
Mary was very helpful. Was going on vacation and set us up with Stacy to view truck and ended up buying truck in a very short time.
Grand Rapids gm
Mary was very helpful. Was going on vacation and set us up with Stacy to view truck and ended up buying truck in a very short time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Grand Rapids GM Team
Truck repair
I needed to have my head light replaced. They got me in very soon and gave me a loaner truck, while they were working on it.
Truck repair
I needed to have my head light replaced. They got me in very soon and gave me a loaner truck, while they were working on it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the nice review, Virginia! It was a pleasure to assist you and please let us know when we can do so again! Kind regards, The Grand Rapids GM Team