Bill Harris Auto Center

Reviews

4.8
(125 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Purchase

Very unhappy with my buying experience. Finance person was excellent but my salesperson was shady and very disceptive. Will not be back to buy any more vehicles from this dealership in the future.

Dealer response

Hi, we regret to hear that your recent experience was anything less than exceptional. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Aaron Harris (419) 289-2000

5.0

Butch at Bill Harris - Detailing

I have had my car detailed at Bill Harris Auto Center 5 times now and every time has been fantastic!! I want to thank and highly recommend Butch and his team who do an awesome job detailing and I wouldn't go anywhere else. Butch goes out of his way to look at your car and talk to the customer beforehand and let them know what he is going to do and what he recommends for detailing. He ensures satisfaction and goes above and beyond!! Thank you Butch!!

Dealer response

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

5.0

Excellent Salesperson

Matt Dilgard was my salesman and I have never been treated so well. He found the perfect car for me. He continues to follow up with me to assure all is good with my purchase. I will continue to deal with him on future purchases.

Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! - Aaron Harris

5.0

Top of the line customer service

My wife had a scheduled maintenance appointment for her vehicle. We had exceptional sales experience already with the vehicle - but when we stopped in to pick up her vehicle we found a Jeep Grand Cherokee that was a perfect fit for our college student daughter. They made arrangements on her schedule to test drive - worked with us to ensure all of our questions were answered as well. She test drove it and even after deciding it was too soon to purchase with a loan, we agreed we would come see Gene LeMaster again after she graduates in the fall - tuition free - he followed up with us - did not pressure us and he knows he has built another loyal customer when the time to buy for her is right! NO PRESSURE - Genuine customer care!

Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Harris Auto Center, Inc.. Thank you again for choosing Bill Harris Auto Center, Inc. and we hope to see you again.

1.0

Owner doesn’t care about you

Wanted to buy a vehicle and give a deposit to hold it so my son who is a Delta Force Special forces guy who fights for your Freedom! The owner basically told me to go screw myself! my son is coming home 4/8 and the owner did not care! “We have a policy and we can’t change that” as a business owner myself, I would be very cautious to buy a vehicle from this company! Shady! I make exceptions on situations..

Dealer response

Tom, your statements aren't true or accurate. I didn't tell you to do that to yourself. I politely asked you to explain why you referred to our team as xxxxxxxxxx for not holding a car without any commitment for 10 days. As I mentioned in my email to you which you have never responded to our company was founded by a highly decorated retired Marine and we are very appreciative of those who choose to serve. We would like the opportunity to address your concerns. Please reach out to us directly at (419) 289-2000 when you have a chance. Thank you, and we look forward to hearing from you. -Aaron Harris, Managing Partner

5.0

Great dealership

I had the pleasure of working with Dillon and Josh, OMG! They were amazing. I was previously working with another dealership which had me stressed out, then all of a sudden I got an email from Dillon, I responded with a call, he put my heart at rest by been very honest and transparent. I later got a call that night from Josh who I just enjoyed talking to and they both won my trust. I traveled all the Pa to Oh which was almost 3 hrs, and I was not disappointed, they worked so hard for me and I left the dealership with my 2020 Mercedes GLC. Thanks guys for your honesty, hard work and transparency.

5.0

Great experience

In over 25 years of buying vehicles, going to Bill Harris was the best experience that I've ever had. All the employees were bent over backwards to make sure that I was comfortable and that I got the best deal. I searched almost every dealership from Columbus to Cleveland and I got the best deal at Bill Harris. This was my first experience with Bill Harris and I won't go anywhere else from now on.

Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Bill Harris Auto Center and we hope to see you again.

5.0

Excellent service every time in customer treatment

Bill Harris Auto is my preferred choice over all the dealerships in Ohio. I have recommended this dealer to family and friends. And told them if you want great service and a dealership you can trust. Bill Harris Auto is the one. Special shout out to Gary Guemelata. The wonderful salesman that sold me my truck.

Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Bill Harris Auto Center and we hope to see you again.

5.0

Oil Change and Tire Rotation

Always pleased with service and the helpful staff in the Service Department. Very thorough and responsive. Would never hesitate to recommend them and will personally feel confident as I continue use them when servicing my vehicle.

Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Bill Harris Auto Center and we hope to see you again.

5.0

Service

very good service. Fixed my problem as fast as they could. very friendly staff. went out of their way to make a bad experience better

Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for choosing Bill Harris Auto Center and we hope to see you again.

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