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SIMS BUICK-GMC TRUCK, INC.

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (144 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (144 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of SIMS BUICK-GMC TRUCK, INC. from DealerRater.

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Jim was great in closing on my 2023 Nissan Armada.

Jim was great in closing on my 2023 Nissan Armada. Very honest& Informative 5 stars

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congrats on your New Armada!!!!! Such a great choice and we truly hope you enjoy it!!!! Jim appreciates you

Very smooth with the help of of Stephanie, she is always

Very smooth with the help of of Stephanie, she is always very helpful. If and when we have a problem, she will work with us to resolve it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Danny was awesome.

Danny was awesome. I love my new Buick Encore. If you need a vehicle go see Danny.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service

It is always a pleasant experience to go in when my vehicle needs service. They treat you like you are family, and that is hard to find in the business world.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Sims Buick

The salesman helped me learn all the new features in the car. He couldn't have been more helpful with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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don't deal with this dealership

My son bought a truck and put alot of money down he has been having trouble since day 1 took it back to the dealership and they said that they are not liable for the truck he even contacted the owner and he wouldn't even make it right now he has to pay for his transmission has to be built .no body should deal with these scams artists .our next step is better business bureau .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

If you give me a bit more information I would be happy to research the issue. Bill Sims

Don’t go to sims!

Took wife’s (Kathie) 2017 enclave there for warranty work, dead battery and no start. While they had it decided to clean the a/c system on car. Had to take back 2 more times because the a/c system didn’t work after they cleaned it. For the icing on cake , took same vehicular back at lease end and they refused to return it because we didn’t buy it from them. You can return to any dealer. xxxx poor service work and xxxx poor customer service… never again!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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daughter very disappointed in simms

My daughter drove a car she was interested in on 4/9 on 4/10 she e mailed sales rep and asked if she could come in tomarrow 4/14 for the sale (she was waiting for bank approval. He said he would put away so no one would buy (this was on sat) he did not ask for money to hold which was her fault but it sold on sat the same day he said would hold for her. She and her husband have been looking for several months. She is very upset and says no more simms Buyer beware!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Best Service Ever

They will help you get the best for your money. They understand your needs and the basics of helping you get into the best car for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Shanekka. Your satisfaction is important to us, so we want to sincerely thank you for choosing Sims Buick-GMC Truck, Inc. and we hope to see you again soon. Thank you so much for your high rating and for the recommendation. Have an amazing day! Bill Sims

SHOUT OUT for Ken Mazurkiewicz Jr.

Ken Mazurkiewicz Jr. Is by far the BEST car salesman we have ever dealt with. He was very helpful and patient in finding the best deal to fit our needs. We never felt pressured or rushed. Even after the sale was made he took his time to explain and go over all the features of our new Buick Encore and made sure that we knew our car before we pulled out of the lot. As somewhat technologically challenged seniors we felt very comfortable and knowledgeable about our new vehicle. Our only regret it that we didn’t find Ken Jr. sooner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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