Modern Chevrolet

Reviews

4.6
(623 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

I am going to start this by saying to the Modern team if...

I am going to start this by saying to the Modern team if you want to talk about this review and my experience , you know my number. You can reach out to me instead of making a comment on this post saying to reach out to you and I never hear back. This is going to be a long review but it’s honest and Calm as I’ve had a few days to reflect. My experience starts with me traveling through the parking lot and seeing a vehicle I’m interested in. The salesman (Burt Heaven) came out and told me that the vehicle had not been through service yet but that I could test drive it and we could work out the deal I would just have to wait until Monday to pick it up. I test out the vehicle and everything seems to be fine except for a tire pressure sensor that I told Burt about and he said would be fixed in service. The price online was a decent price and the vehicle checked all the boxes for what my wife was looking for so I wanted to see what we could do on a deal. Whenever I let Burt know I’m interested he brings back they are offer sheet, the offer that he brought back was $4800 more than what the price showed on the website. He explained to me that the price online was wrong and he was also charging an $800 accessory fee and a $700 fee for a doc fee and then taxes and tags. The price difference for just the vehicle that he showed and what the website showed was 1800 difference. He tried to explain that the website pulled the wrong price from somewhere and it was wrong. That to me is not good business it is not my problem that it was not double checked before it was published The docking fee (700) to me is crazy that they want to charge that much to do the 30 or so pages of paperwork that the software fills in for them, prints out, and I just have to sign. They have to do the paperwork by law so why am I being asked to pay that much for their cost of doing business. The 800 accessories fee was even more troublesome. The vehicle had not even been through there service dept yet so I know they hadn’t added any accessories to it so what was the fee for? I told him my offer and he came back with that they would match the price of the vehicle online,as they should, but would not take off those fees. I told him I wasn’t paying for fees especially when they hadn’t even done anything for the fees they were charging. This is where it gets worse Tim Yarbrough came in the office and started to try to throw his weight around and told me that the price was what it was and basically that he was charging those fees because he could, if I didn’t pay them someone else would by the end of the week. I proceeded to get upset told them I wasn’t paying and left. I continued my search and was unable to find something that had what we were looking for and decided that in this vehicle market it would be hard to find something and who knows what it would be priced at if I did. Plus our rental from the accident was running out of time. So I went back to the dealership and told them I would pay their last offer I wasn’t happy about it but whatever. That night we were traveling in the Jeep and noticed the high beams would not turn off no matter what we did if the car was running. That was a complete safety issue as I was blinding everyone. I also noticed that the tire pressure sensor had not been fixed as promised. The next morning I noticed a small puddle of oil under the vehicle as well. I took the vehicle to service and told him I had just purchased it the day before and that these three issues were found. The guy at the service desk said that those issues should have been seen in their check of the vehicle and that it would be fixed no problem. I received a call I received a call shortly after from the service department stating that the sales department told them since I purchased the car at a discount to match the website price that I actually purchase the car as is and I would have to pay for the repairs. I knew for a fact that I did not purchase this with an as is and I had the paperwork showing that I actually had a warranty on this. I told them that I wanted to speak to a manager and that I would be there shortly. On the way to the dealership the branch manager called me and told me that everyone had seen the paperwork showing where I signed in as is for this vehicle him and that I purchased it with the issues it was having. When I arrived at the dealership I was very upset and told them that I knew I did not purchase it with an as is and that it came with a warranty I show them the paperwork stating bad. He told me that they put that paperwork with every deal no matter what and that it was purchased with an as is. He Then stated that they would take the jeep back in and look at it as if it was a new trade in before they put it on the lot and then whenever they see what is wrong with it we would go from there. I waited three days for them to fix all of the issues that the jeep had that should have been fixed the first time they had it serviced. They had to fix the headlight issue which from my understanding was just a reset of the system. They had to change the tire pressure sensor. They had to replace a bulb in the reverse light. They had to replace a engine belt that was worn. They had to replace the windshield wipers that were wore out. They also had to replace a leaking air compressor condenser. All in total almost $2000 worth of work that they missed on the initial supposed inspection. Now I will say that they did not charge me anything for these issues however they probably would have had I not raise such a fuss in the dealership with them. I really had to show myself which is something I do not like to do but I am also not going to get run over. Those issues should have never been missed if they actually did the inspection before I took initial ownership of the vehicle. When I picked up the vehicle I told Burt that I wanted to see a copy of the as is showing that I purchase the vehicle as is because I knew that I had not. He told me that I should have a copy of it and he looked through my paperwork not able to find it. He then said that there must have been a mixup and that the finance manager actually processed the warranty and did not make me sign in as it is because of a miscommunication. That does not make sense because the branch manager assured me days before that they had all actually seen the paperwork stating I had an as is. So somewhere along the line someone there is lying because both of those statements cannot be true. I also noticed that day that they put a oil reminder on the windshield showing that they had just change the oil on the date that was after I turned it back into them so that tells me they did not even change the oil before I took initial ownership of the vehicle. So with that as well as all the other issues it is very likely that it did not go through their service department at all because they would not have missed all those issues plus not done a oil change. The high beam issue tells me that they inspected the vehicle without actually looking at it or they would have failed the vehicle for headlight issues. So in summary I did end up with a vehicle I was looking for and as of now it appears to be a good vehicle. But the experience was an absolute nightmare. Burt was a good salesman at first until he tried to join in on the lie on one of my trips up there them trying to convince me that I purchase an As is. Tim was a nightmare the entire time trying to throw his weight around and telling me that he had done me a favor matching the price on the website and that if I didn’t buy it someone else would so he can charge the fees that he wants. The branch manager was OK to deal with except for the fact that he was trying to feed into the lie as well. He did at least do what he could to make the issues with the vehicle right getting it fixed at no cost to me. I wonder what kind of an experience someone would have if they did not have the knowledge of the used car sales that I have or if they did not feel comfortable raising enough for us to get what is right done. Customer service has for sure gone by the wayside at modern Chevrolet.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

Very bad service

Took vehicle in for service. Had to purchase battery. The price for parts to fix were $300 more as an estimate than other dealers did not fix. New battery died after 2 days. No immediate offer to fix. Car returned with parts missing and not reconnected. Again, admittance but no fault. Out 2 towing charges, day from work, purchasing parts that they would not replace. Do not recommend. All about the money

Dealer response

John, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Modern Chevrolet Team

1.0

This is a bait and switch dealership. On the internet,...

This is a bait and switch dealership. On the internet, they had a price of $40k for the 2021 Silverado 1500 4wd. This was about 6-7k lower than any other dealer. I drove 45 minutes to the dealer so that I could see the vehicle. I asked for the price. The truck went from $40k to $47k. $7,000 for locking wheel nuts and tinted windows. Even though the truck came with tinted windows from the manufacturer. My local dealer had the same truck at $47k. I could have saved an 1 1/2 drive by going to my local dealer. I tried to buy the vehicle using the internet. Again, the price was $40k. When I went to pay for the truck, the price increased to $47k again. Currently, I own 5 GM vehicles: Avalanches, Cadillacs, and Corvettes so I have experience with GM Dealers. This is the worst one, and most dishonest, that I've dealt with.

Dealer response

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Modern Chevrolet Team

Consumer response

Who should I contact? I've already reached out to the GM Executive offices regarding this issue.

1.0

Hyundai Recall # 203 - Freehold Hyundai Service

Brought my daughter car for recall at Freehold Hyundai service. The recall is about campaign# 203 Manufacturer recall issued NHTSA #21V301000 Recall #203 2019-20 ELANTRA (AD), 2019-21 KONA (OS), 2019-21 VELOSTER (F ** This is a serious recall that can stall the car in the middle of the road and cause fire to the car while driving! Very concerned for my daughter safety using this car. My daughter’s car ( 2020 Kona) is making ticking sound on the engine when i check the oil and pull the dipstick out it was smoking and no oil showing on the dipstick. I have to Add 2 and 1/2 quarts of oil. I told the service advisor that car lost 2 and 1/2 quarts of oil. Left the car Saturday and got the call from Percival Roque\Service Advisor Thursday pm said the car is done and there’s nothing wrong. I asked if there’s nothing wrong with the car engine then why is the car losing oil? with no leak!! He said their test is saying that its ok and there’s nothing that he could do. I asked if i can talk to the service manager and he said no and again said that there’s nothing on that dealership can do anything for me. He also said that i can vent to anyone and still won’t do me anygood. I already called HyundaiUSA and told them the issue and i was told that the Service person should should have explain as to why the car is losing oil. The person in customer service was pleasant and opened a case on my behalf. Very poor Customer service for a serious recall. He should have at least escalated this issue to his Service Manager.

Dealer response

Your feedback has been forwarded on to our team and we are currently looking into this matter.

5.0

At 9 months and 20,000 miles I continue to be very...

At 9 months and 20,000 miles I continue to be very pleased with my 2014 Spark. As I said previously, I do not want to purchase another vehicle for a long time, but when that day comes I plan to look for a similar vehicle at Modern Chevrolet.

Dealer response

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Modern Chevrolet Team

1.0

BUYER BEWARE! June 7, 2021 I traded a 2011 Corvette for...

BUYER BEWARE! June 7, 2021 I traded a 2011 Corvette for a 2018 Corvette. June 10, I contacted my salesman to trade the 2018 for the 2011 back. I had only driven the car 20 miles. On Saturday the 12th my salesperson called, it was going cost $11,925.44 to get the 2011 Corvette back. They knew I wanted it back so they didn't need to do anything to the car, 0 expense. They went as far as to add the Modern Accessory Package at $799 to the 2011. As far as I can tell that is tinted windows. I previously had the windows tinted by their service department. I couldn't afford to lose $2385 dollars a day so I am stuck with a 2018 Corvette with a bad shudder at low rpms. I believe the car is lemon, because the previous owner only drove the car 5000 miles in three years. I hope they can fix it. We bought four cars in five years at Modern, but this Corvette will be the last. Marcos Diaz and Jeff Wood were decent to deal with, the numbers to numbers on deal were out of their hands.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

Wish I could give negative stars. My wife and I bought a...

Wish I could give negative stars. My wife and I bought a 2011 Dodge Durango 6 months ago from here. We haven’t even put 4000 miles on it but we called 6 months and 1 day with issues of the transmission slipping. Brought it to them and turns out we need a new transmission, a new harmonic balancer and a new water pump. They sold us a lemon! And we were only 1 day after the 6 months/6000 mile warranty! They did not offer to cover any of the 8000 dollar repair. Or offer any other options. Apparently they don’t check/inspect their vehicles like they say before selling! They sold us a useless piece of crap for $10,700 and couldn’t care less. Which is horrible news for us with a baby on the way. They also are loosing tons of business I have 8 family members who are life long purchasers that will no longer be buying vehicles from them!

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

Horrible business

Wish I could give negative stars. My wife and I bought a 2011 Dodge Durango 6 months ago from here. We haven’t even put 4000 miles on it but we called 6 months and 1 day with issues of the transmission slipping. Brought it to them and turns out we need a new transmission, a new harmonic balancer and a new water pump. They sold us a lemon! And we were only 1 day after the 6 months/6000 mile warranty! They did not offer to cover any of the 8000 dollar repair. Or offer any other options. Apparently they don’t check/inspect their vehicles like they say before selling! They sold us a useless piece of crap for $10,700 and couldn’t care less. Which is horrible news for us with a baby on the way. They also are loosing tons of business I have 8 family members who are life long purchasers that will no longer be buying vehicles from them!

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

4.6

I have driven my 2014 Spark 1800 miles in 3 weeks and...

I have driven my 2014 Spark 1800 miles in 3 weeks and have no complaints. I especially like the fuel economy I'm getting: 37.9, 39.5, 39.7, 40.0, 40.3 and 37.9 miles per gallon. So far, it has been what I spent two months looking for; an outstanding used car. Shay, Brent and Sarah worked with me, and also communicated with each other. Sarah was determined to get the deal done, while Brent made it happen and answered additional questions I had about the car, warranty and Covid-19 protocols. I appreciate very much that the three of them were willing to do much of our communicating by phone and text. My wife and I help care for an elderly parent, and we especially appreciated that we could test drive on our own, masks were being worn properly, plenty of hand sanitizer was available, and people were giving each other space. Shay kept a low pressure atmosphere, personally set up the one month of free OnStar services and made the whole process smooth and comfortable. In the end, the final price on the car was suitable for both sides. Andre has a good sense of humor and was great to work with in finalizing the transaction. I hope to not purchase another car for a long time, but when I do, as of now, I will definitely check the inventory at Modern Chevrolet first.

Dealer response

Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new Spark! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, The Modern Chevrolet Team

3.0

I purchased a 2017 chevy Colorado, was told they

I purchased a 2017 chevy Colorado, was told they do a thorough inspection, Shay, the sales man was very nice, excellent really, but it stopped there. After two days, my tires started going flat, warning lights for low pressure came on. I thought I must have ran over something, tread on tires looked good and was told they were good by dealer. I was able to take to a local auto shop, to be looked at. Mechanic told me the tires had "dry rot", and while tread is visible, he showed me the cracks along the sides, and while he can put air in, the air will eventually seep through the cracks again, and said I needed to get new tires ASAP. I called modern, they said bring to the shop, I went, they then said this this had to be handled by sales. Shay from sales called me said he was trying to talk to general manager, will get a call, after two weeks, nothing. $20,000, and have to get a new set of tires, beware!!!

Dealer response

On behalf of the Modern Chevrolet team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience and want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. Sincerely, The Modern Chevrolet Team

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