Reviews
Very disappointed, lied to, belittled, rushing, total rip
Very disappointed, lied to, belittled, rushing, total rip off. Finance guy was so RUDE, hateful and belittling would not recommend. Most horrible experience at a dealership we have ever experience. Tried to sell us a 2019 traverse that had glass in the passenger door and leaking roof. Then sold us a new traverse that said it only had 5 miles on it, lied we ended up with one that had 65 miles on it, also when salesman showed us online they had 4 and the base one we looked at with him had 5 miles and when I checked my phone to look at it more, it stated on the window sticker it was from the Winston Salem location, when we went back to see the one they had given us it actually came had Clemmons on the window sticker instead and more miles! They straight up lied to us. Completely lost our trust and wouldn't recommend to anyone, they could have done better than they did to us, most horrible experience ever at a dealership how we were treated. They should fix all this!
Very disappointed, lied to, belittled, rushing, total rip
Very disappointed, lied to, belittled, rushing, total rip off. Finance guy was so RUDE, hateful and belittling would not recommend. Most horrible experience at a dealership we have ever experience. Tried to sell us a 2019 traverse that had glass in the passenger door and leaking roof. Then sold us a new traverse that said it only had 5 miles on it, lied we ended up with one that had 65 miles on it, also when salesman showed us online they had 4 and the base one we looked at with him had 5 miles and when I checked my phone to look at it more, it stated on the window sticker it was from the Winston Salem location, when we went back to see the one they had given us it actually came had Clemmons on the window sticker instead and more miles! They straight up lied to us. Completely lost our trust and wouldn't recommend to anyone, they could have done better than they did to us, most horrible experience ever at a dealership how we were treated. They should fix all this!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. Your experience at Modern Chevrolet is very important to us, and I understand your frustration with the situation regarding the vehicles and the treatment you received. We take these concerns seriously and strive to maintain high standards in customer service. We appreciate you bringing these issues to our attention, and we encourage you to reach out directly to us so we can discuss this with you further and learn more about your experience. Your trust matters to us, and we hope to have the opportunity to regain it. Thank you again for your feedback. Sincerely, The Modern Chevrolet Team
Very disappointed, lied to, belittled, rushing, total rip
Very disappointed, lied to, belittled, rushing, total rip off. Finance guy was so RUDE, hateful and belittling would not recommend. Most horrible experience at a dealership we have ever experience. Tried to sell us a 2019 traverse that had glass in the passenger door and leaking roof. Then sold us a new traverse that said it only had 5 miles on it, lied we ended up with one that had 65 miles on it, also when salesman showed us online they had 4 and the base one we looked at with him had 5 miles and when I checked my phone to look at it more, it stated on the window sticker it was from the Winston Salem location, when we went back to see the one they had given us it actually came had Clemmons on the window sticker instead and more miles! They straight up lied to us. Completely lost our trust and wouldn't recommend to anyone, they could have done better than they did to us, most horrible experience ever at a dealership how we were treated. They should fix all this!
Very disappointed, lied to, belittled, rushing, total rip
Very disappointed, lied to, belittled, rushing, total rip off. Finance guy was so RUDE, hateful and belittling would not recommend. Most horrible experience at a dealership we have ever experience. Tried to sell us a 2019 traverse that had glass in the passenger door and leaking roof. Then sold us a new traverse that said it only had 5 miles on it, lied we ended up with one that had 65 miles on it, also when salesman showed us online they had 4 and the base one we looked at with him had 5 miles and when I checked my phone to look at it more, it stated on the window sticker it was from the Winston Salem location, when we went back to see the one they had given us it actually came had Clemmons on the window sticker instead and more miles! They straight up lied to us. Completely lost our trust and wouldn't recommend to anyone, they could have done better than they did to us, most horrible experience ever at a dealership how we were treated. They should fix all this!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your feedback. Your experience at Modern Chevrolet is very important to us, and I understand your frustration with the situation regarding the vehicles and the treatment you received. We take these concerns seriously and strive to maintain high standards in customer service. We appreciate you bringing these issues to our attention, and we encourage you to reach out directly to us so we can discuss this with you further and learn more about your experience. Your trust matters to us, and we hope to have the opportunity to regain it. Thank you again for your feedback. Sincerely, The Modern Chevrolet Team
Always courteous and friendly.
Always courteous and friendly. My car is always serviced in a timely manner. Mr Bittle explains what services are due and gets my approval beforehand. I?m comfortable to read a book while I wait !
Always courteous and friendly.
Always courteous and friendly. My car is always serviced in a timely manner. Mr Bittle explains what services are due and gets my approval beforehand. I?m comfortable to read a book while I wait !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Tonda! We truly appreciate your kind words about your experience at Modern Chevrolet. It’s great to hear that Mr. Bittle takes the time to explain the services and keep you informed. We’re glad you feel comfortable while waiting for your car. We look forward to seeing you again for your next service! Sincerely, The Modern Chevrolet Team
Communication was horrible in this experience.
Communication was horrible in this experience. Had an appointment scheduled for an oil change and additional things that need to be looked at on the car. That?s not even a year old and having issues?. Supposedly it took them four hours to look at one thing that they ended up saying they could do nothing for because the manufacturer won?t replace it until it?s fully broken?. The window drags as it?s coming down and they will not replace it until it gets stuck?. They did not even complete the oil change. Also once we did drop off the vehicle when they said for us to they claim do not know where our vehicle was then claimed they knew where it was. They just couldn?t find the key?.. very bad communication at this location. I seem to always have an issue every time I take my vehicle there?. You get nowhere without having to be rude. I always try to be kind and courteous and patient, but they seem to take advantage of that.
Communication was horrible in this experience.
Communication was horrible in this experience. Had an appointment scheduled for an oil change and additional things that need to be looked at on the car. That?s not even a year old and having issues?. Supposedly it took them four hours to look at one thing that they ended up saying they could do nothing for because the manufacturer won?t replace it until it?s fully broken?. The window drags as it?s coming down and they will not replace it until it gets stuck?. They did not even complete the oil change. Also once we did drop off the vehicle when they said for us to they claim do not know where our vehicle was then claimed they knew where it was. They just couldn?t find the key?.. very bad communication at this location. I seem to always have an issue every time I take my vehicle there?. You get nowhere without having to be rude. I always try to be kind and courteous and patient, but they seem to take advantage of that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ashley, for sharing your experience with us. We understand how frustrating poor communication and unresolved issues can be, especially concerning your vehicle's oil change and the concerns you've mentioned. Your feedback is invaluable, and we would like to encourage you to reach out to us directly at Modern Chevrolet. We’re committed to improving our service and ensuring that we address your vehicle's needs more effectively in the future. Thank you for your patience, and we hope to have the opportunity to serve you better. Sincerely, The Modern Chevrolet Team
Will help you get in a screwed up vehicle when it needs
Will help you get in a screwed up vehicle when it needs repair for same thing over and over again and still doesn’t work talk to general manager about options and he says he will check things out and get back to you never expect a call back. Have had our car for over 7 months now yes we have a loaner but still making our payments and insurance Don’t even know how to update until I call and complain about not getting updates It’s very unprofessional and I wish we could get buyback or something else and just be done with the situation. Over 7 months is just a crazy joke
Will help you get in a screwed up vehicle when it needs
Will help you get in a screwed up vehicle when it needs repair for same thing over and over again and still doesn’t work talk to general manager about options and he says he will check things out and get back to you never expect a call back. Have had our car for over 7 months now yes we have a loaner but still making our payments and insurance Don’t even know how to update until I call and complain about not getting updates It’s very unprofessional and I wish we could get buyback or something else and just be done with the situation. Over 7 months is just a crazy joke
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your frustration and appreciate your feedback, as it helps us improve our services at Modern Chevrolet. Our team will look into this further so we can assist you with your situation more effectively. Thank you for your patience during this time. Sincerely, The Modern Chevrolet Team
Dealer wanted to add unwanted extras to rise the price of
Dealer wanted to add unwanted extras to rise the price of the truck. I did not think adding cost for tinted windows on a truck that comes with tinted windows from the manufacturer was very honest.
Dealer wanted to add unwanted extras to rise the price of
Dealer wanted to add unwanted extras to rise the price of the truck. I did not think adding cost for tinted windows on a truck that comes with tinted windows from the manufacturer was very honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us, Allen. We appreciate your feedback regarding the additional costs for the truck. We strive to maintain transparency in our pricing and understand your concerns. If you'd like to discuss this further, please feel free to reach out to us directly. Sincerely, The Modern Chevrolet Team
Dealership was quiet and clean.
Dealership was quiet and clean. Salesmen were kind and accommodating for me and my daughter. Made the process fairly quick and simple.
Dealership was quiet and clean.
Dealership was quiet and clean. Salesmen were kind and accommodating for me and my daughter. Made the process fairly quick and simple.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! We're delighted to hear that you and your daughter had a positive experience at Modern Chevrolet. Our team takes pride in providing a clean and accommodating environment, and we're glad we could make the process quick and simple for you. We look forward to seeing you both again soon! Sincerely, The Modern Chevrolet Team
Classic Bait and Switch.
Classic Bait and Switch. Pricing listed increased nearly $3000 with dealer fees and a "non-optional" add-on package. Website listing increased more than $1000 after my first contact; was shuffled thru 3 different salespeople. Would not recommend, would shop elsewhere to prevent getting scammed.
Classic Bait and Switch.
Classic Bait and Switch. Pricing listed increased nearly $3000 with dealer fees and a "non-optional" add-on package. Website listing increased more than $1000 after my first contact; was shuffled thru 3 different salespeople. Would not recommend, would shop elsewhere to prevent getting scammed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience. We understand your frustration regarding the pricing and sales process at Modern Chevrolet. We strive for transparency and appreciate your feedback. If you'd like to discuss this further or seek a resolution, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to improve your experience in the future. Sincerely, The Modern Chevrolet Team
Laura Stanley
Always the best!! Jamie always goes above and beyond to make sure my vehicle and I are taken care of!!
Laura Stanley
Always the best!! Jamie always goes above and beyond to make sure my vehicle and I are taken care of!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Laura! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Modern Chevrolet Team
Incompetent employees making mistakes that end up costing
Incompetent employees making mistakes that end up costing you money!!!! And the Finance boy likes to hang up on you!!!! Child!
Incompetent employees making mistakes that end up costing
Incompetent employees making mistakes that end up costing you money!!!! And the Finance boy likes to hang up on you!!!! Child!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Modern Chevrolet Team