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I purchased a 2017 chevy Colorado, was told they do a thorough inspection, Shay, the sales man was very nice, excellent really, but it stopped there.... After two days, my tires started going flat, warning lights for low pressure came on. I thought I must have ran over something, tread on tires looked good and was told they were good by dealer. I was able to take to a local auto shop, to be looked at. Mechanic told me the tires had "dry rot", and while tread is visible, he showed me the cracks along the sides, and while he can put air in, the air will eventually seep through the cracks again, and said I needed to get new tires ASAP. I called modern, they said bring to the shop, I went, they then said this this had to be handled by sales. Shay from sales called me said he was trying to talk to general manager, will get a call, after two weeks, nothing. $20,000, and have to get a new set of tires, beware!!!
On behalf of the Modern Chevrolet team, thank you for sharing details regarding your last visit with us. We strive to ensure an excellent experience a...nd want to discuss how to remedy this situation with you. Please contact us at your convenience so we can hear more about what happened and come to a resolution together. Sincerely, The Modern Chevrolet Team
The dealership priced a car on cars.com as dealer price but would not honor it. if you advertise a price then I should be able to walk in and buy it... for that price cash or credit, with the usual fees applied of course. BUT the dealership wants to say, "Well if you meet all the incentives and discounts and trade in values then maybe we will give you this price, maybe." This is a bait and we switch game. Then they go a step further and say we do our best deals in person on the lot. That is the beauty of the internet. You can search coast to coast for what you want at whatever criteria you want. This is what cars.com offers. But sales gimmicks that don't follow thru are what make people not want to use a site if the information is misleading. Finding deals on the internet is what brings people to the internet, not games that lead to frustration and wasted time.
We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to... fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, The Modern Chevrolet Team
I am always impressed by the professionalism of this dealership and as a woman it is rare to feel taken seriously in this field. Not only does this dealership... take all customers serious and act accordingly they go above and beyond to make a deal happen. Thank you Modern.
We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you hav...e any questions on your vehicle.
Help is awesome I love there cars people that car show people respect love all there cars loved the driving experience they have snacks that’s a plus I... don’t know what else to put but thank y’all for helping me make my great car decision
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100 percent customer satisfaction for each and every experience... and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Modern Chevrolet Team
Modern is such a great company. I really love how they treat my family. Can’t express enough what a wonderful experience that I have had with Modern Chevy!
Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care.
I went in looking for a new car. Very good vehicles and rebates on them. The sales team is amazing as well. I would definitely recommend this dealership
Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working ...with you or anyone you might send our way in the future.
Don’t waste your time hear at all, just a bunch of lies! Advertise one price and then try to scam ten thousand more than advertised price.
We are very sorry to hear about this but can certainly understand when financial matters become frustrating. That being said, we are sure that it was... a simple misunderstanding and would greatly appreciate hearing from you to see if there is some way to rectify the situation. Please call us directly at (336) 793-5943 and we will look forward to hearing from you.
I called and spoke with Sarah who was quite pleasant. She obtained some information and sent me a short questionnaire by email. I filled it out and got... a reply from Mr. Heaven. I got a text and an email. Truck was listed as $29,905 on cars.com with no fine print or asterisks or anything. I was under the assumption the price would be $29,905 plus special financing. That’s what my dealership I used to sell for would do before I became a State Trooper. Mr. Heaven provided me with some lame excuse about me not qualifying for several rebates. Which is why my quote was so high. $34,905 to be exact. But the added the”Modern Care Package” plus other fees making the truck completely unaffordable in comparison to what I called about. What I have determined is that when listing the vehicle the price shown has ALL rebates and incentives already taken off with them knowing no one can qualify for all of them. Very misleading and borderline false advertisement. I’m glad I didn’t drive the two and a half hours just to get the information I did. Would not recommend to even my worst enemy.
We are very sorry to hear this and can certainly understand your frustration on the matter. We always mention that our rebates are "up to" a certain ...amount and must meet certain qualifications. Sometimes they are quite specific in their requirements. While we cannot change the situation, we appreciate your concern and always strive to do what we can for our potential customers.
Had a great experience. Found a truck I wanted on Cars.com and ended up going to the dealership to check it out. I was greeted by the GM and was paired... with a sales representative within a couple minutes. The sales rep was very knowledgeable and open to working a deal that was mutually beneficial. I never once felt like I was being pressured into anything, or being taken advantage of. I’m going to enjoy the truck I just bought, but the next truck I buy will be from Modern when the rime comes.
Got a quote from dealership sent to my email. Took a day off work to go buy the car. Got there, they would not honor the quote they sent me and actually... raised the price by $14,000. SHADY, SLIMY Business. Wish I had read the dealership reviews on google etc, before driving over an hour away.
Thank you for bringing this to our attention. We are looking into this but can definitely understand your frustration! We would love the opportunity t...o see if there is a way we can rectify the situation and invite you to call our general manager, Mark Parish, directly at (336) 793-5943. Thank you!