Carlen Chevrolet

Reviews

4.5
(25 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Carlen Chevrolet from DealerRater.

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5.0

Always excellent service, very friendly and helpful...

Always excellent service, very friendly and helpful staff, would highly recommend Carlen Chevrolet. Best dealership!!!

1.0

BEWARE OF SERVICE DEPARTMENT

I purchased a new 2021 Tahoe High Country last year and the buying experience with Tim was great. BUYERS BEWARE OF SERVICE DEPARTMENT. They advertise free oil changes. So everyone should be aware I towed my 2021 Tahoe in for battery issues (strange as it’s new) i didn’t expect to leave my vehicle but before I knew it they had it in the shop and putting me in a loaner. That smelled of cigarette smoke. I had left all my personal items including my wedding rings I had off and out to take to get sized the following day. I get my vehicle back after 5 days with no explanation to why my NEW battery is no good and to find they STOLE MY WEDDING RINGS. Someone in that service department is a thief. Make sure you take your belongings out if they’ll even let you. Brent needs to take a class in customer service. He must have miserable with life and his job must be awful or maybe he’s the one the one that stole my wedding rings? They’ve been reviewing tapes for 2 weeks. I’m certain I wont get them back but I’m also certain I will tell everyone I know your service department steals!!!! Shame shame on you! Billboards to follow!!!

1.0

Called on a car listed by Carlen was headed to buy it...

Called on a car listed by Carlen was headed to buy it and sales manager removed it from listing. Not what I would call good business nor how to influence a sale sales manager would have to improve to be bad.

1.0

Not one to post negative stuff but took my car to Carlen...

Not one to post negative stuff but took my car to Carlen Chevrolet today for an airbag recall and they cracked my dash in 4 different spots they didn't even tell us they did it when we picked it up took it back and they said it's not their problem to fix so guess I will just be out how ever much it cost for a new dash so if you have a recall on your airbags I suggest you find someone else to do it

5.0

Customer

Have bought several vehicles from this dealership through Doug Looper. Service department is great at repairs after an accident?especially difficult paint jobs! Always been completely satisfied with this dealership.

Dealer response

Thank you for choosing Carlen Motors, Inc. as your first choice for all your automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you.

5.0

Highly recommend them for any vehicle purchase....

Highly recommend them for any vehicle purchase. Salesforce is good and knowledgeable. The dealership also provides free oil changes for life, with purchase of a new vehicle, which is a big selling point.

5.0

The service from these guys is amazing! Highly recommend...

The service from these guys is amazing! Highly recommend them for any vehicle purchase. Two cars already and looking forward to more business with them!

5.0

Carlen Chevrolet

I worked with Doug at Carlen Chevrolet, I would highly recommend Doug to anyone looking to buy !

Dealer response

Wow, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

5.0

Always the best service!!

They always get my car in when needed and I have bought 4 cars from Carlen!

Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

5.0

Chevrolet maintenance.

Very relaxing. Taken care of quickly. Always friendly and efficient.

Dealer response

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

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