Sonju Two Harbors

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3.2
(209 reviews)
Visit Sonju Two Harbors
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 4:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–4:30pm
Tuesday 9:00am–8:00pm 7:30am–4:30pm
Wednesday 9:00am–8:00pm 7:30am–4:30pm
Thursday 9:00am–8:00pm 7:30am–4:30pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (888) 850-0359 (888) 850-0359
Used (855) 999-4984 (855) 999-4984
Service (888) 898-2445 (888) 898-2445

Inventory

See all 218 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2020.
SONJU family-owned for over 90 years. We carry all 3 domestic brands Chevrolet Ford & Chrysler. Our used cars are from over 20 top car brands all in one convenient location. Our huge inventory is at your fingertips with actual prices photos & free vehicle history reports.

Our prices are posted day & night for our customers to shop. Everyone gets the same price & you don't spend hours negotiating for it. Everyone gets a quality car right from the start.

Our certified technicians invest over 12 hours inspecting & reconditioning every used car to meet our high quality standards.
Our Dealership has built a reputation by providing courteous and honest service.

Service center

Phone number (888) 898-2445

Service hours

Monday
7:30am–4:30pm
Tuesday
7:30am–4:30pm
Wednesday
7:30am–4:30pm
Thursday
7:30am–4:30pm
Friday
7:30am–4:30pm
Saturday
Closed
Sunday
Closed

Reviews

3.2
(209 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

We recently leased a new truck from Sonju Two Harbors.

We recently leased a new truck from Sonju Two Harbors. We were told by Justin and Adam while waiting to do the paperwork that we needed to give all 10s on the survey. My husband noticed that the truck had a Class 3 bumper hitch and we needed a Class 3 Reese although the truck had a towing package. Initially, when my husband called Sonju, a manager told him that they could take care of it and would let him know when. In the meantime, the survey was completed and although almost all questions were rated 10, then were a couple that were not. My husband called again to see when we could bring the truck back and Adam (the product specialist/salesman) was obviously angry and said something like "I heard you really sliced me," and then said, "You didn't give us all 10s so I don't know how much we can do for you." After he said, "It won't be me calling you back, it will be Justin." No one called back. My husband called and asked to speak to the manager. He never returned calls either. The dealership was correct in that the truck was equipped with the hitch that was stated. However, the customer service there went to ZERO once they got their survey back without all 10s. So, buyer beware! If you want good service at Sonju Two Harbors you need to give all 10s whether or not they deserve them!!!! Yesterday, they had the nerve to call us wanting to know if we had the title for our trade although we filled out the paperwork for a duplicate title. My husband told them that yes we do but we aren't mailing it to them and they could have the manager call if he wants to know why. Again, no response.....We have at least five unreturned calls to Sonju. Management has not called back despite knowing there is a dissatisfied customer.. Next time we will be taking our purchase to a dealer who doesn't have employees who can't handle a survey which is intended to improve the customer's experience, not cause them to treat them poorly...

1.0

We recently leased a new truck from Sonju Two Harbors.

We recently leased a new truck from Sonju Two Harbors. We were told by Justin and Adam while waiting to do the paperwork that we needed to give all 10s on the survey. My husband noticed that the truck had a Class 3 bumper hitch and we needed a Class 3 Reese although the truck had a towing package. Initially, when my husband called Sonju, a manager told him that they could take care of it and would let him know when. In the meantime, the survey was completed and although almost all questions were rated 10, then were a couple that were not. My husband called again to see when we could bring the truck back and Adam (the product specialist/salesman) was obviously angry and said something like "I heard you really sliced me," and then said, "You didn't give us all 10s so I don't know how much we can do for you." After he said, "It won't be me calling you back, it will be Justin." No one called back. My husband called and asked to speak to the manager. He never returned calls either. The dealership was correct in that the truck was equipped with the hitch that was stated. However, the customer service there went to ZERO once they got their survey back without all 10s. So, buyer beware! If you want good service at Sonju Two Harbors you need to give all 10s whether or not they deserve them!!!! Yesterday, they had the nerve to call us wanting to know if we had the title for our trade although we filled out the paperwork for a duplicate title. My husband told them that yes we do but we aren't mailing it to them and they could have the manager call if he wants to know why. Again, no response.....We have at least five unreturned calls to Sonju. Management has not called back despite knowing there is a dissatisfied customer.. Next time we will be taking our purchase to a dealer who doesn't have employees who can't handle a survey which is intended to improve the customer's experience, not cause them to treat them poorly...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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2.0

Worst service department iv ever seen

Had to leave multiple messages for service days in a row with no call back at all still needed up going somewhere else I initially thought it was a strut, but it was a lower differential. They fix my lower differential, but didn?t do any other inspection or check anything else from there just the bare minimum So as soon as I got my truck back within the next day, it?s still had to be fixed again, Beacause of a bad strut I tried calling multiple times to tell them this, and they won?t even call back had left five messages with service with no callback and was finally told by my insurance to bring it somewhere else I?m sure the dealership/sales are great but their service department is absolute horse s#*t and i wouldn?t use them again because of it

2.0

Worst service department iv ever seen

Had to leave multiple messages for service days in a row with no call back at all still needed up going somewhere else I initially thought it was a strut, but it was a lower differential. They fix my lower differential, but didn?t do any other inspection or check anything else from there just the bare minimum So as soon as I got my truck back within the next day, it?s still had to be fixed again, Beacause of a bad strut I tried calling multiple times to tell them this, and they won?t even call back had left five messages with service with no callback and was finally told by my insurance to bring it somewhere else I?m sure the dealership/sales are great but their service department is absolute horse s#*t and i wouldn?t use them again because of it

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

I bought out a lease from Sonjus.

I bought out a lease from Sonjus. They dragged the process out for MONTHS. They were terrible with communication throughout the entire ordeal. They also insulted my choices with who I would like to have the loan from (not them). When I finally purchased my vehicle, they didn’t pay the Department of Transportation enough money for a license plate, leaving me without a legally drivable vehicle. I contacted Sonjus prior to getting a letter from the Department of Transportation asking why it was taking so long to receive my license plates. The assured me that they had taken care of everything on their end. They had not. I then contacted them, asking them to pay the late/missing fees to the Department of Transportation. They said they would. When I called the Department of Transportation two weeks later, they said that the fees still had not been paid. I paid out of pocket for the fees because I was not going to wait another month without a drivable vehicle. Don’t purchase a vehicle from them. It was more stress than it was worth.

1.0

I bought out a lease from Sonjus.

I bought out a lease from Sonjus. They dragged the process out for MONTHS. They were terrible with communication throughout the entire ordeal. They also insulted my choices with who I would like to have the loan from (not them). When I finally purchased my vehicle, they didn’t pay the Department of Transportation enough money for a license plate, leaving me without a legally drivable vehicle. I contacted Sonjus prior to getting a letter from the Department of Transportation asking why it was taking so long to receive my license plates. The assured me that they had taken care of everything on their end. They had not. I then contacted them, asking them to pay the late/missing fees to the Department of Transportation. They said they would. When I called the Department of Transportation two weeks later, they said that the fees still had not been paid. I paid out of pocket for the fees because I was not going to wait another month without a drivable vehicle. Don’t purchase a vehicle from them. It was more stress than it was worth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Lied about damage and still sell the vechile.

Lied about damage and still sell the vechile. Very disappointed and didn't Wang to give me back my money!!

1.0

Lied about damage and still sell the vechile.

Lied about damage and still sell the vechile. Very disappointed and didn't Wang to give me back my money!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

Responded promptly, were courteous, supplied all asked

Responded promptly, were courteous, supplied all asked for information. I did not respond to look at vehicle because dealership was a good distance from my home, and due to gas prices, distance, and believed possibility that auto was in less than expected condition (an excuse, obviously), I decided not to pursue further.

5.0

Responded promptly, were courteous, supplied all asked

Responded promptly, were courteous, supplied all asked for information. I did not respond to look at vehicle because dealership was a good distance from my home, and due to gas prices, distance, and believed possibility that auto was in less than expected condition (an excuse, obviously), I decided not to pursue further.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Great store

Great friendly staff. Bought at the store and continue to service the vehicle there even though it?s a 2 hour drive.

5.0

Great store

Great friendly staff. Bought at the store and continue to service the vehicle there even though it?s a 2 hour drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Lied and squirmed to squeeze every last penny out of us.

Lied and squirmed to squeeze every last penny out of us. They told us that they would install a riding board and that the truck would be ready when we were done paying and that it would have a full tank of gas. After we paid, we were presented with a truck without a riding board and told that we would have to come back (a 45 minute drive) to have the board installed, and the truck had almost no gas. When we complained they drove into town and put a quarter tank of gas in it, and told us that they would send someone to pick up the truck so that we wouldn't have to drive back and forth and wait. But that was a lie. Later we were offered a gas card to drive it back and forth ourselves, but that was also reneged. We ended up having them ship the riding board to a local sister dealership, but they refuse to pay to have it installed.

1.0

Lied and squirmed to squeeze every last penny out of us.

Lied and squirmed to squeeze every last penny out of us. They told us that they would install a riding board and that the truck would be ready when we were done paying and that it would have a full tank of gas. After we paid, we were presented with a truck without a riding board and told that we would have to come back (a 45 minute drive) to have the board installed, and the truck had almost no gas. When we complained they drove into town and put a quarter tank of gas in it, and told us that they would send someone to pick up the truck so that we wouldn't have to drive back and forth and wait. But that was a lie. Later we were offered a gas card to drive it back and forth ourselves, but that was also reneged. We ended up having them ship the riding board to a local sister dealership, but they refuse to pay to have it installed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

How buying a vehicle should be done!

Purchased a Ram truck yesterday from Sonju. My salesman was Sam Cox, and he did a great job taking care of all my needs! I recommend him for anyone looking for a new or used vehicle. He made sure all my questions got answered. No pressure, only courtesy and fair treatment!

5.0

How buying a vehicle should be done!

Purchased a Ram truck yesterday from Sonju. My salesman was Sam Cox, and he did a great job taking care of all my needs! I recommend him for anyone looking for a new or used vehicle. He made sure all my questions got answered. No pressure, only courtesy and fair treatment!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

I dealt with Josh Megorden in the Polaris department...

I dealt with Josh Megorden in the Polaris department (Sonju Two Harbors). I purchased a Polaris Ranger XP UTV. Josh responded to all of my questions quickly. He is very knowledgeable and I highly recommend him.

5.0

I dealt with Josh Megorden in the Polaris department...

I dealt with Josh Megorden in the Polaris department (Sonju Two Harbors). I purchased a Polaris Ranger XP UTV. Josh responded to all of my questions quickly. He is very knowledgeable and I highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Great Guys At Sonju!

Sam and Justin were very helpful, kind and friendly.... they were very personable and were interested in getting to know us.. they made the day enjoyable!

5.0

Great Guys At Sonju!

Sam and Justin were very helpful, kind and friendly.... they were very personable and were interested in getting to know us.. they made the day enjoyable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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