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Shepherd's Chevrolet GMC of Rochester Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–2:00pm Closed
Sunday Closed Closed

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (87 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shepherd's Chevrolet GMC of Rochester Inc from DealerRater.

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Polite and worked with me on both of my issues.

Polite and worked with me on both of my issues. Windshield that was damaged by a stone when driving down the highway and checking my brakes.

Polite and worked with me on both of my issues.

Polite and worked with me on both of my issues. Windshield that was damaged by a stone when driving down the highway and checking my brakes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Treating people the right way

From the moment I submitted a request for my new Sierra AT4, they were quick, efficient and friendly. I live 2 hours away and because of Branden, I would travel the distance again to do more business. From the moment I stepped into the dealership, everyone was friendly and willing to help. I have the option to deal with much bigger dealerships living in indianapolis but the service I received at your dealership will keep a life long customer. Thank you for this positive experience. You guys have it figured out.

Treating people the right way

From the moment I submitted a request for my new Sierra AT4, they were quick, efficient and friendly. I live 2 hours away and because of Branden, I would travel the distance again to do more business. From the moment I stepped into the dealership, everyone was friendly and willing to help. I have the option to deal with much bigger dealerships living in indianapolis but the service I received at your dealership will keep a life long customer. Thank you for this positive experience. You guys have it figured out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Would highly recommend this dealership

10/10 would recommend. The gold standard of car sales. Every dealership trys to get one over on ya, but here it's an enjoyable experience.

Would highly recommend this dealership

10/10 would recommend. The gold standard of car sales. Every dealership trys to get one over on ya, but here it's an enjoyable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Hannah's purchase of 2013 Chevy Malibu from Amanda

Amanda was awesome! Made the process simple and exciting.

Hannah's purchase of 2013 Chevy Malibu from Amanda

Amanda was awesome! Made the process simple and exciting.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your review, Hannah, it's much appreciated! We're so glad you enjoyed your experience and we hope you enjoy your Malibu! :)

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Bought a 2014 Silverado from Aaron Wilson

Aaron was vey helpful, got us a great deal on our new(to us!) truck. All the staff was very friendly!

Bought a 2014 Silverado from Aaron Wilson

Aaron was vey helpful, got us a great deal on our new(to us!) truck. All the staff was very friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

So glad you had a good experience! Thank you for your review and we hope you enjoy your Silverado!

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New Car

Went in looking to purchase a used car but left with a new 2017 Chevy Cruze. We are loving the car and recommend giving this dealership a visit if you are in the market for a new or used vehicle.

New Car

Went in looking to purchase a used car but left with a new 2017 Chevy Cruze. We are loving the car and recommend giving this dealership a visit if you are in the market for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for your review! We're so glad you had a good experience and we hope you enjoy your Chevy Cruze!

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2016 Chevy Equinox From Amanda

Amanda was extremely helpful! They have a lot of nice vehicles on the lot and are willing to work with you. The process was fairly simple. Would highly recommend both Amanda and Shepherd's Chevrolet.

2016 Chevy Equinox From Amanda

Amanda was extremely helpful! They have a lot of nice vehicles on the lot and are willing to work with you. The process was fairly simple. Would highly recommend both Amanda and Shepherd's Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Tony and Tina, I'm so glad you were happy with your experience and Amanda specifically. I hope you enjoy your Equinox and thank you so much for you business!

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2016 Buick Lacrosse from Amanda

Amanda was very helpful and made the process very easy

2016 Buick Lacrosse from Amanda

Amanda was very helpful and made the process very easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback, Lisa! So glad you were happy with Amanda, and thank you so much for your business.

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Purchase Of Buick Cascada from Amanda

Amanda was courteous and knowledgeable and very well informed

Purchase Of Buick Cascada from Amanda

Amanda was courteous and knowledgeable and very well informed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, Kathleen, I just wanted to take the opportunity to thank you for your review. We appreciate your business and I'm so glad you were happy with your experience and Amanda. Thanks so much!

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Sales and Leasing Consultant Amanda

Amanda was very helpful and worked hard to get me approved on an excellent car!

Sales and Leasing Consultant Amanda

Amanda was very helpful and worked hard to get me approved on an excellent car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your review, Nate! I'm so glad you were happy with Amanda and your experience in general. Thank you for your business, we really do appreciate it!

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