Reviews
Write a reviewBuyer Beware – Disappointing Experience with This
Buyer Beware – Disappointing Experience with This Dealership I am writing to share a very disappointing experience I had with this dealership, in the hopes that it may help others avoid a similar situation. I contacted the dealership to inquire about a specific vehicle and spoke with a salesperson named Dylon. After our conversation, I requested to speak with a manager. The manager returned my call, offered me a military discount, and I confirmed that I wanted to proceed with the purchase. Shortly after, I was contacted by the finance department, who collected all the necessary information to finalize the sale. Since this was an out-of-state purchase involving an eight-hour drive, I rented a one-way vehicle to travel to the dealership. I even forwarded a confirmation receipt for the car rental to Dylon as proof of my commitment. I planned to pick up the vehicle on Saturday, three days later. To my shock, on Friday—just five hours before I was scheduled to pick up my rental vehicle—I received a call from a dealership representative informing me that the car had been sold to someone else. I was told that it was dealership policy not to hold vehicles without a deposit, a policy that was never communicated to me at any point during the transaction. This was especially frustrating as I had been actively in touch with Dylon, even asking him that same day what name I should make the cashier’s check out to. When I requested to speak with Dylon and the sales manager to understand what had happened, I never received a return call. There was also a mention of a “tariff” during this call, though it was unclear how that was relevant to the situation. This experience was not only disappointing but also financially and emotionally draining. I trusted this dealership to follow through in good faith, especially after providing all of my personal information and travel confirmation. Unfortunately, that trust was misplaced. In my opinion, this dealership lacks integrity and professionalism. I strongly urge prospective buyers to proceed with caution and consider taking their business elsewhere. Sincerely, Vernon, from Virginia
Buyer Beware – Disappointing Experience with This
Buyer Beware – Disappointing Experience with This Dealership I am writing to share a very disappointing experience I had with this dealership, in the hopes that it may help others avoid a similar situation. I contacted the dealership to inquire about a specific vehicle and spoke with a salesperson named Dylon. After our conversation, I requested to speak with a manager. The manager returned my call, offered me a military discount, and I confirmed that I wanted to proceed with the purchase. Shortly after, I was contacted by the finance department, who collected all the necessary information to finalize the sale. Since this was an out-of-state purchase involving an eight-hour drive, I rented a one-way vehicle to travel to the dealership. I even forwarded a confirmation receipt for the car rental to Dylon as proof of my commitment. I planned to pick up the vehicle on Saturday, three days later. To my shock, on Friday—just five hours before I was scheduled to pick up my rental vehicle—I received a call from a dealership representative informing me that the car had been sold to someone else. I was told that it was dealership policy not to hold vehicles without a deposit, a policy that was never communicated to me at any point during the transaction. This was especially frustrating as I had been actively in touch with Dylon, even asking him that same day what name I should make the cashier’s check out to. When I requested to speak with Dylon and the sales manager to understand what had happened, I never received a return call. There was also a mention of a “tariff” during this call, though it was unclear how that was relevant to the situation. This experience was not only disappointing but also financially and emotionally draining. I trusted this dealership to follow through in good faith, especially after providing all of my personal information and travel confirmation. Unfortunately, that trust was misplaced. In my opinion, this dealership lacks integrity and professionalism. I strongly urge prospective buyers to proceed with caution and consider taking their business elsewhere. Sincerely, Vernon, from Virginia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Vernon, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Anthony V at St Mary’s location was great to work with!
Anthony V at St Mary’s location was great to work with! He made all my requests known and gave me the easiest biding experience I have ever had when buying a car! Highly recommend!!!!
Anthony V at St Mary’s location was great to work with!
Anthony V at St Mary’s location was great to work with! He made all my requests known and gave me the easiest biding experience I have ever had when buying a car! Highly recommend!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
After test drive I found the car's listing was
After test drive I found the car's listing was misleading. Car was more expensive than similar cars I've seen listed but had obvious problems. Seller specifically mentioned good tires and brakes, however tires would barely pass an inspection and need replaced and noticed issues with the brakes during the test drive. I hope no one makes the mistake of purchasing vehicles from this dealer without test driving first. I would've been paying $2-3000 more for a vehicle and immediately having to replace tires at the minimum as well as possibly having to work on the brake system.
After test drive I found the car's listing was
After test drive I found the car's listing was misleading. Car was more expensive than similar cars I've seen listed but had obvious problems. Seller specifically mentioned good tires and brakes, however tires would barely pass an inspection and need replaced and noticed issues with the brakes during the test drive. I hope no one makes the mistake of purchasing vehicles from this dealer without test driving first. I would've been paying $2-3000 more for a vehicle and immediately having to replace tires at the minimum as well as possibly having to work on the brake system.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great Sales Staff, Great Service Department, everything
Great Sales Staff, Great Service Department, everything top notch , will return many times , convenient to downtown, restaurant close by
Great Sales Staff, Great Service Department, everything
Great Sales Staff, Great Service Department, everything top notch , will return many times , convenient to downtown, restaurant close by
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Dealing with the Dealership Anthony Venarchick is a great salesman due to his follow up as well as his willingness to help out with service and helping out parts. Anthony is a very personable and knowledgeable.
Great Service
Dealing with the Dealership Anthony Venarchick is a great salesman due to his follow up as well as his willingness to help out with service and helping out parts. Anthony is a very personable and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
Caution Out of State Buyers
I purchased a car from out of State. Service was pretty good but when the car arrived it had a very loud road noise that was easily identifiable. Turns out it was a drive shaft on a Jeep that had 30k miles on it. I wrote to Matheny and asked to for some assistance/compensation. They responded that they would do nothing. All the usual disingenuous excuses but same result - nothing. I would never buy from them again out of State. Just can't be trusted to do the right thing.
Caution Out of State Buyers
I purchased a car from out of State. Service was pretty good but when the car arrived it had a very loud road noise that was easily identifiable. Turns out it was a drive shaft on a Jeep that had 30k miles on it. I wrote to Matheny and asked to for some assistance/compensation. They responded that they would do nothing. All the usual disingenuous excuses but same result - nothing. I would never buy from them again out of State. Just can't be trusted to do the right thing.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mister
Had to get my inspection sticker renewed due to it ran out the first of July.
Mister
Had to get my inspection sticker renewed due to it ran out the first of July.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello there! Your satisfaction is important to us, so we want to sincerely thank you for choosing Matheny Motor Truck Company and we hope to see you again soon!
SUV service
My only concern is the high labor rates charged. I believe more people would have their vehicles worked on (out of warranty work), if the labor rates were more reasonable.
SUV service
My only concern is the high labor rates charged. I believe more people would have their vehicles worked on (out of warranty work), if the labor rates were more reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out to us. We would like the opportunity to address your concerns. Please reach out to us directly at (304) 699-4113 when you have a chance. Thank you, and we look forward to hearing from you.
2021 Denali
Matheny Motors as always been excellent to deal with whether it be purchasing a new vehicle or having our vehicles serviced. Sales: Dustin Oldaker is the greatest. Service Department: outstanding as always
2021 Denali
Matheny Motors as always been excellent to deal with whether it be purchasing a new vehicle or having our vehicles serviced. Sales: Dustin Oldaker is the greatest. Service Department: outstanding as always
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Matheny Motor Truck Company
Not happy
Didn?t fix my all my problems that I originally told them about, when I took it back because some things were not fixed they charged me again to look at it! After spending 3200.00 the first time!
Not happy
Didn?t fix my all my problems that I originally told them about, when I took it back because some things were not fixed they charged me again to look at it! After spending 3200.00 the first time!
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (304) 485-4418 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.