Pearl Motor Company

3.6
(67 reviews)
Visit Pearl Motor Company
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed

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New (573) 591-3268 (573) 591-3268
Used (573) 591-3871 (573) 591-3871
Service (573) 591-3872 (573) 591-3872

Inventory

See all 90 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2015.
Welcome to Pearl Motor Company your Mexico MO Chevrolet Cadillac Buick and GMC dealer. We've been serving Mid-Missouri for over 100 years since 1916! We invite you to consider us for new and used GM sales service parts and financing. When we say "We treat everyone like family" we mean it!

Stop in now and see our Chevrolet and GMC inventory during the Summer Sell Down Event through August 31st. Take advantage of 16% off select models with extra discounts possible. Cars Trucks SUV's and Crossovers are arriving daily and all are priced to sell during this event. Now is the time to buy while the selection is best!
Since 1916 We Treat Everyone Like Family at Pearl Motor Company!

Service center

Phone number (573) 591-3872

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

3.6
(67 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Pearl Motor Review

Always accommodating and friendly. They go out of their way to make your visit pleasant.

5.0

Pearl Motor Review

Always accommodating and friendly. They go out of their way to make your visit pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Glad that this dealership is still a locally, family

Glad that this dealership is still a locally, family owned business. Everyone there is very friendly and helpfull to your needs.

5.0

Glad that this dealership is still a locally, family

Glad that this dealership is still a locally, family owned business. Everyone there is very friendly and helpfull to your needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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3.0

I have had mixed experiences with this dealership over

I have had mixed experiences with this dealership over more than 12 years. I know it well having purchased 5 cars from this dealership. Sometimes I have had great experiences. At other times I have had terrible experiences. My best experiences have been with my sales representatives. Chris Lewis is a positive for this dealership. Chris goes the extra mile for me and has assisted with issues with other departments bringing about a positive outcome. The Service Department has had a number of serious issues involving several different individuals. Service Department supervisory personnel come and go. A positive, friendly and helpful attitude has been hard to find at times from Service Management personnel and their assistants. I have had no complaints with any service associate who works directly on the car. I have been given false and erroneous information by a previous Service Manager (who is no longer with the company). My current vehicle (an Acadia) had been brought in 5 times for the same problem without a solution. It was finally solved by a Supervisory Manager outside of the dealership who knew how to fix the issue. Months later, a Safety Recall was issued for the problem I brought to the dealership's attention months before. It is too bad because this dealership is now in a new and modern building which is clean and very appealing. I have no idea whether Supervisory Personnel at each dealership must attend and "graduate" from a Leadership and Training program before being placed in a key leadership position at a dealership that deals with the public. The public is NOT the "enemy"! The public buys the cars that keep them employed and they need to be treated properly and with respect.

3.0

I have had mixed experiences with this dealership over

I have had mixed experiences with this dealership over more than 12 years. I know it well having purchased 5 cars from this dealership. Sometimes I have had great experiences. At other times I have had terrible experiences. My best experiences have been with my sales representatives. Chris Lewis is a positive for this dealership. Chris goes the extra mile for me and has assisted with issues with other departments bringing about a positive outcome. The Service Department has had a number of serious issues involving several different individuals. Service Department supervisory personnel come and go. A positive, friendly and helpful attitude has been hard to find at times from Service Management personnel and their assistants. I have had no complaints with any service associate who works directly on the car. I have been given false and erroneous information by a previous Service Manager (who is no longer with the company). My current vehicle (an Acadia) had been brought in 5 times for the same problem without a solution. It was finally solved by a Supervisory Manager outside of the dealership who knew how to fix the issue. Months later, a Safety Recall was issued for the problem I brought to the dealership's attention months before. It is too bad because this dealership is now in a new and modern building which is clean and very appealing. I have no idea whether Supervisory Personnel at each dealership must attend and "graduate" from a Leadership and Training program before being placed in a key leadership position at a dealership that deals with the public. The public is NOT the "enemy"! The public buys the cars that keep them employed and they need to be treated properly and with respect.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

I wouldn't count on them saying that a car is available.

I wouldn't count on them saying that a car is available. They told me the vehicle was available and I said I could purchase it. It was a little weird because I was going there to buy it on the spot with financing approved/check within 2 hours of the appointment and the salesperson says it's not available now. However, they didn't actually sell it until 2 days later. My guess is I got substituted in by someone else who has a personal relationship. The guy was nice and apologetic, but it's a key thing to tell a customer something that isn't true and they rely on it. There really wasn't even an effort to make it right or say there's something else available. I had looked at this as a first buy for our company which would have resulted to more purchases in the future. They seemed to not care about the business at all. I like investing in places like Mexico where I have land to keep business local, but this is a place I will be avoiding. Most of all the other places and customer service are excellent.

1.0

I wouldn't count on them saying that a car is available.

I wouldn't count on them saying that a car is available. They told me the vehicle was available and I said I could purchase it. It was a little weird because I was going there to buy it on the spot with financing approved/check within 2 hours of the appointment and the salesperson says it's not available now. However, they didn't actually sell it until 2 days later. My guess is I got substituted in by someone else who has a personal relationship. The guy was nice and apologetic, but it's a key thing to tell a customer something that isn't true and they rely on it. There really wasn't even an effort to make it right or say there's something else available. I had looked at this as a first buy for our company which would have resulted to more purchases in the future. They seemed to not care about the business at all. I like investing in places like Mexico where I have land to keep business local, but this is a place I will be avoiding. Most of all the other places and customer service are excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

Good communication, but terrible buying process.

I wouldn't count on them saying that a car is available. They told me the vehicle was available and I said I could purchase it. It was a little weird because I was going there to buy it on the spot with financing approved/check within 2 hours of the appointment and the salesperson says it's not available now. However, they didn't actually sell it until 2 days later. My guess is I got substituted in by someone else who has a personal relationship. The guy was nice and apologetic, but it's a key thing to tell a customer something that isn't true and they rely on it. There really wasn't even an effort to make it right or say there's something else available. I had looked at this as a first buy for our company which would have resulted to more purchases in the future. They seemed to not care about the business at all. I like investing in places like Mexico where I have land to keep business local, but this is a place I will be avoiding. Most of all the other places in Mexico have excellent customer service.

1.0

Good communication, but terrible buying process.

I wouldn't count on them saying that a car is available. They told me the vehicle was available and I said I could purchase it. It was a little weird because I was going there to buy it on the spot with financing approved/check within 2 hours of the appointment and the salesperson says it's not available now. However, they didn't actually sell it until 2 days later. My guess is I got substituted in by someone else who has a personal relationship. The guy was nice and apologetic, but it's a key thing to tell a customer something that isn't true and they rely on it. There really wasn't even an effort to make it right or say there's something else available. I had looked at this as a first buy for our company which would have resulted to more purchases in the future. They seemed to not care about the business at all. I like investing in places like Mexico where I have land to keep business local, but this is a place I will be avoiding. Most of all the other places in Mexico have excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are sorry your experience did not meet your expectations and we apologize for the break down in communication. We work hard at providing excellent customer service and providing the customer with a positive experience. It is tough in todays automotive climate with demand out pacing supply, but we are constantly looking at ways to improve our processes. Thank you for providing feedback to help us with this process. Hopefully you are able to run down a vehicle that will work for you. Thanks again for reaching out.

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5.0

Integrity and Trust.

Being an out of State buyer is difficult because you are at a disadvantage over local customers who can see and drive the car. Their vehicle was competitively priced and Stephanie is awesome!! For example, she sent me additional pictures, inspection reports, Facetime videos of the vehicle and was completely transparent and responsive to all questions. Unfortunately, I did not buy the vehicle because I found a similar one that was 700 miles closer to where I live. Based on how I was treated I would absolutely buy from this dealership.

5.0

Integrity and Trust.

Being an out of State buyer is difficult because you are at a disadvantage over local customers who can see and drive the car. Their vehicle was competitively priced and Stephanie is awesome!! For example, she sent me additional pictures, inspection reports, Facetime videos of the vehicle and was completely transparent and responsive to all questions. Unfortunately, I did not buy the vehicle because I found a similar one that was 700 miles closer to where I live. Based on how I was treated I would absolutely buy from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

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5.0

They fixed an issue that was not covered under the

They fixed an issue that was not covered under the factory warranty. This is Pure awesomeness

5.0

They fixed an issue that was not covered under the

They fixed an issue that was not covered under the factory warranty. This is Pure awesomeness

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1.0

Where do I begin.

Where do I begin...How bout the beginning. I have a 2004 Silverado, and about 2 years ago, it developed a 30mA battery drain problem. Took it to Pearls for repair. Long story short after a new battery and starter (over 1200), the problem persists. Then, they tried to get me to remove the after market remote start system with zero diagnostic evidence to support that course of action. I politely declined doing that. My truck now has a 300mA (yes, 300mA) drain. I just disconnect the battery when I'm not using it. To Pearl's credit, they did give me half my money back for the unneeded parts/labor. Fast forward to now... In March, I bought a 2018 GMC Sierra Denali from Vroom. Upon unloading it, I noticed a problem and immediately contacted Vroom. They told me to have it diagnosed, which I did. I waited a week for an appointment at Pearl Motors, and I'm not real sure what they did to "diagnose" the problem, but they had it in the shop for less than 1/2 hour and told me the "guards" were broke off of the running board motors, and was getting dirt, mud, water and snow in them, and it needed both of the motors replaced (to the tune of just over 1400. (Vroom sent me a check to have them replaced). After having them replaced, while still in the parking lot, I checked the operation of the running boards and the symptoms were EXACTLY the same as they were when I initially took it them. For the record, I have both of the old motors. and there is no evidence of anything (guards) being broken off. Then, I was told I needed both sensors replaced. Parts ordered, another week and finally, the truck seems to be fixed. Again, to Pearl's credit, they only charged me for the part (Just over 100). They didn't charge me labor to install the one sensor that was actually broke. When I brought up the fact that I didn't care to pay for parts I didn't need, and since the symptoms were unchanged, I assume I didn't need 1400 worth of motors...Things got "interesting" in the parking lot with a couple of employees (not sure who they were, I assume a service advisor and a manager). They didn't care for being called out. With my previous experience with them on top of this one, I have come to this conclusion....Pearl doesn't have any problem spending their customer's money just throwing parts at a problem, they don't seem to have any idea how to actually troubleshoot them. While the sales department may be top notch, I wouldn't recommend using the mechanical side for even an oil change. I believe I'll find another shop to have my vehicles repaired in. At least my running boards now work correctly! Thank you, Pearl

1.0

Where do I begin.

Where do I begin...How bout the beginning. I have a 2004 Silverado, and about 2 years ago, it developed a 30mA battery drain problem. Took it to Pearls for repair. Long story short after a new battery and starter (over 1200), the problem persists. Then, they tried to get me to remove the after market remote start system with zero diagnostic evidence to support that course of action. I politely declined doing that. My truck now has a 300mA (yes, 300mA) drain. I just disconnect the battery when I'm not using it. To Pearl's credit, they did give me half my money back for the unneeded parts/labor. Fast forward to now... In March, I bought a 2018 GMC Sierra Denali from Vroom. Upon unloading it, I noticed a problem and immediately contacted Vroom. They told me to have it diagnosed, which I did. I waited a week for an appointment at Pearl Motors, and I'm not real sure what they did to "diagnose" the problem, but they had it in the shop for less than 1/2 hour and told me the "guards" were broke off of the running board motors, and was getting dirt, mud, water and snow in them, and it needed both of the motors replaced (to the tune of just over 1400. (Vroom sent me a check to have them replaced). After having them replaced, while still in the parking lot, I checked the operation of the running boards and the symptoms were EXACTLY the same as they were when I initially took it them. For the record, I have both of the old motors. and there is no evidence of anything (guards) being broken off. Then, I was told I needed both sensors replaced. Parts ordered, another week and finally, the truck seems to be fixed. Again, to Pearl's credit, they only charged me for the part (Just over 100). They didn't charge me labor to install the one sensor that was actually broke. When I brought up the fact that I didn't care to pay for parts I didn't need, and since the symptoms were unchanged, I assume I didn't need 1400 worth of motors...Things got "interesting" in the parking lot with a couple of employees (not sure who they were, I assume a service advisor and a manager). They didn't care for being called out. With my previous experience with them on top of this one, I have come to this conclusion....Pearl doesn't have any problem spending their customer's money just throwing parts at a problem, they don't seem to have any idea how to actually troubleshoot them. While the sales department may be top notch, I wouldn't recommend using the mechanical side for even an oil change. I believe I'll find another shop to have my vehicles repaired in. At least my running boards now work correctly! Thank you, Pearl

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Dina was very helpful throughout the buying/trading

Dina was very helpful throughout the buying/trading process. The rest of the team there was also very helpful and we would definitely recommend to anyone.

5.0

Dina was very helpful throughout the buying/trading

Dina was very helpful throughout the buying/trading process. The rest of the team there was also very helpful and we would definitely recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Best dealership I have purchased a vehicle from and had...

Best dealership I have purchased a vehicle from and had service work done. Outstanding experience every visit.

5.0

Best dealership I have purchased a vehicle from and had...

Best dealership I have purchased a vehicle from and had service work done. Outstanding experience every visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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