Pearl Motor Company

They fixed an issue that was not covered under the factory warranty. This is Pure awesomeness

Where do I begin...How bout the beginning. I have a 2004 Silverado, and about 2 years ago, it developed a 30mA battery drain problem. Took it to Pearls for repair. Long story short after a new battery and starter (over 1200), the problem persists. Then, they tried to get me to remove the after market remote start system with zero diagnostic evidence to support that course of action. I politely declined doing that. My truck now has a 300mA (yes, 300mA) drain. I just disconnect the battery when I'm not using it. To Pearl's credit, they did give me half my money back for the unneeded parts/labor. Fast forward to now... In March, I bought a 2018 GMC Sierra Denali from Vroom. Upon unloading it, I noticed a problem and immediately contacted Vroom. They told me to have it diagnosed, which I did. I waited a week for an appointment at Pearl Motors, and I'm not real sure what they did to "diagnose" the problem, but they had it in the shop for less than 1/2 hour and told me the "guards" were broke off of the running board motors, and was getting dirt, mud, water and snow in them, and it needed both of the motors replaced (to the tune of just over 1400. (Vroom sent me a check to have them replaced). After having them replaced, while still in the parking lot, I checked the operation of the running boards and the symptoms were EXACTLY the same as they were when I initially took it them. For the record, I have both of the old motors. and there is no evidence of anything (guards) being broken off. Then, I was told I needed both sensors replaced. Parts ordered, another week and finally, the truck seems to be fixed. Again, to Pearl's credit, they only charged me for the part (Just over 100). They didn't charge me labor to install the one sensor that was actually broke. When I brought up the fact that I didn't care to pay for parts I didn't need, and since the symptoms were unchanged, I assume I didn't need 1400 worth of motors...Things got "interesting" in the parking lot with a couple of employees (not sure who they were, I assume a service advisor and a manager). They didn't care for being called out. With my previous experience with them on top of this one, I have come to this conclusion....Pearl doesn't have any problem spending their customer's money just throwing parts at a problem, they don't seem to have any idea how to actually troubleshoot them. While the sales department may be top notch, I wouldn't recommend using the mechanical side for even an oil change. I believe I'll find another shop to have my vehicles repaired in. At least my running boards now work correctly! Thank you, Pearl

Dina was very helpful throughout the buying/trading process. The rest of the team there was also very helpful and we would definitely recommend to anyone.

Best dealership I have purchased a vehicle from and had service work done. Outstanding experience every visit.

The staff are always kind and helpful. The dealership is clean and kept up well. A joy to do business with.

Andy and Jacob go the extra mile to work with you to solve the problem.

Service team is thorough, helpful and courteous. All employees that I have encountered are friendly. The service staff is very conscious of their customers time.

The technicians went above and beyond to help us. We are from texas and had gone up for a reunion. Your staff rocks!! Kudos to your dealership and the tech

I spent a lot of money with them about a month ago getting a new engine and transmission. I never argued about the price, I never hesitated when they told me I needed something extra installing these. I paid half up front as requested and then the balance the day I brought the truck home. Before bringing it home, I told the guy who took care of everything that the truck needed to pass inspection in April and I needed them to check it over and make sure it would. I was told it had gotten a 120 point inspection by one of their GM trained technicians and that everything was fine and all I needed to do was drive and enjoy it. Yesterday I took it to them to be inspected after less than 1000 miles and was informed that the ball joints all need replaced as well as two front tires that were damaged because of the ball joints and it was going to cost approximately $1000 to do this. Either they lied about the first inspection, didn't do the inspection as stated or the technician is incompetent. Now that they lied about that, I am wondering what other things are not as they said in the replacement and servicing of the rearend and transfer case.

They helped me get a great deal on new tires for my pickup. I said all I needed to in the first sentence, so there!