I use to be pleased with the service, but lately to even talk to someone you have to go up there. When you do get through to the service center I leav...e a message that never gets returned. If it wasn't for my warranty i would bring my vehicle some where else. Like i do to get my oil changed. It took 2 months for me to get my car in for an appointment, and 3 days for me to get it back with very little information on when it would be done.
I went to JK to purchase a car listed on the website, (A 2017 Equinox Premier), only to be told that the price listed on the website was incorrect. Af...ter taking off work, and spending time with your Saleperson, Dee, and then driving over to 'used' (this car was a loaner), test driving the car, getting my vehicle inspected for trade (2014 Equinox)...Then I was informed that the price was incorrect. This was a costly waste of my time and energy. My husband and I both drive vehicles purchased from JK and have been return customers for many years. This type of mistake is unacceptable.
I purchased a new Chev Silverado about two months ago from this dealership after trading in my Hummer. Each person I encountered was very helpful, kno...wledgeable and pleasant...from the sales staff to the financing specialist to the manager. I would like to give a kudo to the body shop. Just recently, I had to have a small chip/dent on the edge of my front fender repaired. They had it done in about an hour...impressive! Based on my experiences I would purchase a car/truck from them again.