Classic Chevrolet Cadillac Buick GMC

Repair work is excellent. Mr. Gaspard explained what work needed and done in reasonable time. Also appreciate the car was clean upon pickup.

Prompt, friendly, and accommodating to customer's needs. The quickest car buying experience of my life.

I do secret shopping, I have done it here before, but on this visit I was just on my own. But after seeing what the company expects I was very disappointed on this visit. No one met me out in the garage when I drove up. When I came it there were two of your staff who just nodded and would not wait on me while one young lady was doing all the work. Finally those two walked off and went somewhere else and left that young lady alone. She had someone on the phone, the phone was ringing and there was someone at her counter she was helping. I must have waited for 10 minutes before she could get to me. Since I had been here before, I guess that is why, she didn't point out any of the things available while I was waiting. I did ask, about 5 minutes into my wait, how long it would be. A young man told me I was the only car so it would be about 15 minutes. So 45 minutes later I was told my car was ready. No one told me what would be done or what it would cost. I noticed a seal being replaced and I asked what that was for and the lady checking me out didn't know and didn't offer to find out. Oh well! Now I know you wash the cars as a courtesy and vac them out but if you are going to wash my car please really wash it. There were places on it where the road film was still on it so it came out very spotty and didn't look good. There was stuff in the car so they vac-ed out the driver's side only and that was fine. I feel that your company wants to do a superior job and that is one reason they hire secret shoppers to come and check you out. As I said, I was not there as a secret shopper this time but I think the service dept could do a better job of upholding the standard your company has set. You called me last time I turned in one of these, and if you want to contact me again you may but I am not mad, I am just disappointed. I have never used a dealership to maintain my vehicle but the warranty offered enticed me to do so. Now I may just take my car where I usually take one and keep track of the paperwork to maintain the warranty.