Great service especially after the sale, quick friendly service, always helpful and gracious for the business, will continue doing business with you
Thank you so much, Karen, for the nice words! We try very hard here at Fullen Motor Co. to treat our customers like family. Without great friends like... you, we could not stay in business. Thanks again.
My hadnt been running well and i had tried every shade tree mechanic before i was referred by a friend to come to Fullens. They said the prices would be... higher but immediatley i noticed the competitive labor rates with the three main dealerships here in Eastland. My issues with my car were that it kept dying and leaking coolant. My friend reffered a mechanic named Stewart. I was told he was the one who worked on my car. Needless to say my car has been UP and RUNNING for a month or so now. so when the service department asked if i had written a review i gladly responded. Thank you to the service dept for not only helping with my car problems but also for providing me a rental. and a Special thanks to Stewart for fixing my car. have not had any problems and will continue to use and refer Fullens MC to my friends and family! i will be back!
We can't thank you enough for the nice words! We try very hard to offer the best service around. So glad to hear that Stewart took care of your issue!... Thanks for doing business with us. We look forward to a long relationship with you!
As busy as these guys are, they make me feel like I am the only customer for the day. They are that good. From the front door to the service department,... I was treated as if I was a personal friend. This is the first time I have bought a car here, but it won't be my last. I really enjoy the people here. Even questions over the phone were answered with the same professionalism, and friendliness as shown in person. From new car to oil change, from recall repair to nail in a tire, they are great!
Thank you so much, Ruthie! We are so pleased that you had a good experience with us. We try hard to treat everyone like we expect to be treated! Thank... you for taking the time to give us a thumbs up! We look forward to a great relationship with you for years to come.
Every employee was friendly from the front to the back.i came in to get service and may end up buying a car from here. Wonderful experience!
Thanks, Robert, for the nice words. We enjoyed meeting and visiting with you aw well. Hope to see you again soon.
I contacted Fullen Motor Co. from a website that gave it rave reviews. I was very interested in buying a vehicle and so stated so in my msg to them. It... took three days for them to reply, then they sent me 11 emails stating the vehicle I was interested was sold, but they hoped I continued to look at other ones. I did and tried to contact them again.... no answer this time. They seem to have great reviews, however for me, they just didn't come through. I was so in hopes to purchase from them since they are close, but with no response I just can't seem to get anyone to contact me by email or by phone. I have since looked up their available vehicles and the original one I was so very interested in is still on their website as available.
Certainly we apologize that you had a bad experience with contacting us. We are closed on weekends so any messages that are sent on Saturday or Sunday... are not answered until the following Monday. I cannot explain the 11 emails. We occasionally have typical computer issues; perhaps our email server was messed up. Once we sell a vehicle, I wait for the paperwork to be completed and on the books before I remove the cars from the website. I apologize if this is confusing or annoying to you. I will make an effort to remove the cars more quickly. If you will contact us personally by phone or email, we want to make up for your bad experience. You may reach me at robbye@fullenmotors.com. I hope to hear from you in person. We appreciate our customers and do not like to hear that you had a bad experience. We want your experience with us to be a good one!
Being from Eastland, I am a long term customer of Fullen Motor Co. Tracy and George always go above and beyond to help locate the exact vehicle I am interested... in regardless if they currently have it in inventory. I have purchased everything~ Chevy Tahoe, Cadillac CTS, GMC Acadia, used GMC Yukon, Buick Enclave, Chevy Silverado pickup, used Silverado pick up~ you name it they find it for me. They even arranged delivery when I moved out of state. I highly recommend this dealership.
Thank you so much for the nice review. We have enjoyed doing business with you and your family over the years. It is always our privilege to work with... you in any way we can.
I called and spoke with Billy on the phone he was very helpful and went out of his way to help so I decided to make the hour drive over there to purchase... the truck when I got there unfortunately Billy was signing a customer cause he is also the financial manager so a man named George asked if he could help me so I told him i talked to Billy on the phone and I was interested in a truck he was the rudest man I have ever met so I said I would wait for Billy while I Sat waiting I overheard George and a guy named Tracy talking to another woman sitting in a office while Mr Wyatt was doing all the work I'm not going to mention the conversation I overheard but if I was to let anyone go it would be George and Tracey if Mr Wyatt ever leaves there I would not recommend this place to anyone THANK you Billy Wyatt for all your hard work and go somewhere you are appreciated they don't deserve you
Goodness! If George offended this customer in any way, we certainly apologize. No one has ever complained about him before. George is extremely nice a...nd has a huge customer base that only does business with him. Of course we appreciate Billy very much. Sometimes each employee in our dealership finds him/herself weighed down at the moment with work that only he or she performs. We have been the local Chevy dealer here since the mid-1950s and have always been known for our friendly service. We invite the public to visit our dealership anytime and assure them friendly, courteous treatment.