Braman Cadillac

Similar to many other reviews here, I would give Braman Bentley zero stars if possible. The words “customer service” do not seem to exist in the vocabulary of anyone who works there. Purchasing the car itself was smooth — but every interaction after the sale was a total nightmare. Dealing with Braman Bentley was probably the least “luxurious” experience I’ve ever had when buying anything, let alone a supposed high-end vehicle. After signing the papers for my first Bentley, everything initially seemed fine as I traveled back home to Massachusetts. Once the full payment was wired, I assumed the transaction was complete. However, despite both parties signing the purchase agreement, Braman refused to register the car unless I paid an additional $1,200+. This was described as a “safety margin,” supposedly to cover any possible miscalculation of reciprocal sales tax between Florida and Massachusetts. I was informed — two weeks after sending the full payment — that they would not even submit the registration paperwork without this arbitrary extra charge. There was absolutely no ambiguity regarding each state’s tax rates, which are publicly available and straightforward. Yet I was effectively forced to pay the extra amount, and the unused “safety margin” — which turned out to be even more than the $1,200 I paid — wasn’t refunded to me until three months later (February 1, 2026). This was the result only after management at Braman Bentley refused to acknowledge I was owed any portion of the “Safety Margin” for weeks. Once that ordeal was behind me and the car finally shipped to Massachusetts, I was told the registration would arrive in my mailbox shortly afterward. The purchase agreement was signed on November 2, 2025, and by December 25, 2025, I still hadn’t received it. Eventually, I had to go to the MA RMV myself and print a duplicate registration just so I could complete the mandatory state inspection. To make matters worse, my questions and calls went completely unanswered for long stretches of time. On one occasion, I waited nearly two weeks before anyone returned my call. This level of unresponsiveness is astonishing, especially in a sales-driven business. My assigned contact, the finance person named Austin, consistently failed to follow through or communicate. Being told by the salesperson that “Austin gets overwhelmed” is not an acceptable excuse for poor service — and ignoring customer calls certainly doesn’t make my problems go away. Overall, my experience with Braman Bentley can only be described as frustrating, unprofessional, and the complete opposite of what you would expect from a luxury dealership. Buyers should be cautious, especially when purchasing from out of state. It is apparent that a repeat customer is not something Braman Bentley is interested in Pursuing.

Very professional experience and beautiful inventory and showroom. Would definitely go back for future purchases.

The “Luxury” Experience: How Braman Motors and Bentley Redefined Customer Care (Not in a Good Way) As someone who has enjoyed the supposed “pinnacle” of luxury by purchasing multiple Bentleys from Braman Motors, I expected a level of craftsmanship and customer service that matched the prestige. Unfortunately, what I got was a masterclass in irony. When my 4 year old $375,000 Bentley Flying Spur (30K miles) decided to quit life right after the warranty ended, I paid $600 just to tow it to the dealership. First, they quoted $26,000 to fix a coolant issue. Then, a month later, they discovered—surprise!—the engine was cracked, and I’d need to shell out $130,000 more. Apparently, Bentley’s definition of “luxury” includes the thrill of surprise engine replacements. Their idea of making me “whole” was to offer $80,000 cash and a $50,000 credit if I bought another new Bentley at full price. In other words, I’d have to dive back into a $375,000 purchase just to get a partial concession. If I chose not to buy another Bentley, they’d leave me with the bill. Other luxury brands might stand behind their product and fix such a catastrophic failure for a loyal client. Not here. Instead, they turned it into a high-stakes sales tactic. If I would have decided to take them up on their $50.000 credit offer and purchase the brand new $375,000 Flying Spur I would have lost $50K immediately in depreciation as soon as I would have driven of the lot. Now that I decided to decline the $50,000 credit. Days later they made their service department call me today to collect on the $26K repair bill, which of course I would have declined if they would have done their job right in the first place, if they would have told me the entire engine needs to be replaced. I told them to go back to their management and tell them that is is outrageous. I have been without a car now for several months and not have seen a dime from the dealership even though they signed the purchase agreement of $80,000 like a month ago. So if you’re considering the “luxury” of Bentley, just know that it might come with a side of irony and a very expensive lesson in how not to treat a customer. Good luck, and beware of what “customer care” really means here.

Mr Hector and Mr Wesley Russell went above and beyond to rectify situation with an attitude of excellence on my Bentley Mulsanne Purchase Thank you Team Bentley Miami

Probably the worst car-buying experience I’ve ever had. The salesperson was incredibly rude and hostile when I tried to gather more information about the vehicle I was interested in. They became visibly frustrated with my questions and even hung up on me multiple times because I was comparing options with another Cadillac dealership that offered a much better deal. The lack of professionalism and outright disrespect in separate phone conversations was shocking. I’m not sure what kind of customer service practices are taught here, but this experience made me take my business elsewhere. Save yourself the frustration—shop at a different dealership!

If you want to have your time wasted by Braman playing games and going back-and-forth then this is the place for you. Called in about a Tesla that was listed for over a month now going on 40 days. Dealership lowball me on my trade by about 7K versus the retail price of the car . Kbb was 19,900, retail was 21,500 and dealership offered me 14k! What a joke. They want 29k plus 2k in fees or more for their car and offer me 14k for mine. Sales guy sure puts on the act like he’s trying to help you and lays it on thick. Acts like he’s talking to Management for you and fighting to make the deal happen. Loves to use if I can make all of this happen will you take the car today? - comes back with an offer of 15k so much wasted time. Don’t fall for that. It’s all just a sales tactic to sell cars.

This is the worst dealer in the US. Avoid this dealership. They do not honor their warranties. I purchased a certified Cadillac XT5 from Braman. It had 22k miles on it. The Sales process was smooth. The price on the car increase$1,500 when I went to pick it up because they said it was certified. Certified meant an inspection, new tires, oil change, and new brakes. They said that they would email the paperwork. I never received it. I've been trying for a year to get it. Within a few months, I had a problem with the thermostat. I could not get the Service department to call me back. It's been 4 months. I took the car to another dealership to be fixed. It cost $1,300. I had to pay for it myself. I contacted Cadillac. They have no record of my vehicle. I have the title, but do I really own it? Now, I have an issue with the Cam shaft sensor. Another $800 to fix. Again, Braman service would not call back. Now, the paint is peeling and the backup camera does not work. I'm beginning to question the history of this vehicle. I should not have all these issue with a new car. I own another Cadillac, a car version, with 80k miles on it. I've had no issues with that one. I purchased it from another dealer. They gave me a thumb drive with all my paperwork. Something is wrong at this dealership. Cadillac corporate office is no help. I would not recommend this dealership or Cadillac after this experience. There are other luxury dealers that provide better service and quality

Ricardo Zambrano was excellent in dealing with during my ct5v transaction! Would highly recommend using him again! Made buying a car easy. No hassle and no pressure!

I don't have enough wonderful things to say about this place and Ricardo Zambrano. Ricardo is one of the most genuine, caring and professional individuals my family and I have ever had the pleasure of working with. He understood exactly what I was looking for and worked hard to make sure I was happy with the deal. I am glad to be part of the Cadillac family now, I love my new XT5, and I highly recommend visiting Ricardo over at this dealership if you're car shopping. I am immensely grateful to Ricardo, as well as Jonathan in Finance, for the quick and painless process!

July 1st 2023 Hello, I live in Atlanta Ga, and I called Braman Cadillac in Miami Florida in reference to a car. I was connected to Mr Maurizio Orengo. Mr Oregano, took the time to answer all my questions about the vehicle. He also explained the entire purchasing process if I was to buy the vehicle from his dealership. Well he sold me over the phone and took the time to pick me up in his personal vehicle from the airport . I must say that this was my best car shopping experience ever. Mr Orengo was very informative and answered all of the questions I asked of him. Nowadays, it commonly seen that car salesmen just don’t do enough good job and their only objective is to get money out of your wallet. But, Mr Orengo delivered an incredible experience and I look forward to working with him for years to come Regards, Michael Jones