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Strange sales tactics
Was working with a salesman that offered me 55k on a trade in. I had much higher offers from other dealers. He said okay if I give you 65k do we have a deal. A few minutes later followed by I'm going to ask my manager. I was then ghosted me even after I ask for an update from his manager. I later found out he couldn't do the 65k. First rule of sales, don't offer something you can't follow through on. Another salesman said I had a check engine light on in the picture I sent. It was actually all the lights that were on in the picture because I had just turned the car on. The only reason they deserve the 1 star as are least this other salesman has tried to save the sale although he told me it would be best to sell the car on my own then he would help me out on sales price to help with taxes only to find out he couldn't. Lots of empty promises and offers. The dealership also tries to slide in the "reconditioning fee". If you are in the auto industry you know that this fee is and should be worked into the acquisition cost of the vehicle and at least hidden in the dealer fees. Really like a car in their current inventory but not sure if I trust them or their tactics.
Hello Chris, We are Sorry to hear you had a bad experience. We would like to have one of our Managers talk to you about this issue and resolve it. Please call us at 305-571-1200 and ask for the Sales Manager Victor. He is standing by ready to speak with you.
Do not buy a Cadillac in this branch everything they sell you, say or do is not true, the quality service on Finance department sucks.
Hello Iraida, We are sorry to hear that you had a bad experience. One of our Sales Manager is reaching out to you now so we can resolve this.
Brittany R Linton provided excellent customer service
Brittany R Linton provided excellent customer service during my car buying experience. It was a pleasure to work with her. She was polite and professional throughout the purchasing process.
Horrible sales team
Rude arrogant sales persons, absolutely shameful, we have bought High end cars from multiple dealers in the past but never met such rude staff before , avoid if you have a choice
Hello Alan, I'm sorry to hear that you had a bad experience. We would like the opportunity to speak with you about this. Please feel free to reach out to us anytime your available at 305-571-1200 ext.2081
Hey going to this dealer was an awesome experience as a
Hey going to this dealer was an awesome experience as a first time buyer. My guy Jose P. was the one working with my situation, his knowledge and information at that site is phenomenal (HE MAKES IT HAPPEN) free of stress and he really helps at finding the best option and deals you can find in Miami. I felt better and confident knowing I was in good hands. Five Stars! Highly Recommended!
Exvellent service and dedication.
Exvellent service and dedication. Ricardo Zambrano took care of.me with excellent service. He was very attentive to my need. Mr. Diaz also.provided excellent service. I truly recommend Braman Cadillac when buying a New car.
GILBERTO BRADA WAS GREAT WITH US AND HELPFUL MEET ALL THE...
GILBERTO BRADA WAS GREAT WITH US AND HELPFUL MEET ALL THE NEED FOR OUR CERTIFIED CADILLAC DESERV 5 STAR..EXITO
Thank you for the positive review Lydia. Enjoy your new car!
Bought the caddilac XT5. So happy with it. Dealing with...
Bought the caddilac XT5. So happy with it. Dealing with my salesman Eric Simmons was a great experience. He made it easy and fun. Terrific PERSON and I'm so happy I went to him! Will be going back to him when Shiba Inu hits .01 for my Rolls. Thanks Eric!
If you go there ask for mike Rio!! You will be in great...
If you go there ask for mike Rio!! You will be in great hands with the Wolverine
Thank you for the kind words Tom. Enjoy your new car!
Eric D Simon was an absolute pleasure to work with. He...
Eric D Simon was an absolute pleasure to work with. He made my purchase of a 2022 XT6 worry-free and a great experience. He demonstrated professionalism, excellent customer service skills and effective communication skills. He listened and understood to my needs as a customer. The Manager, Victor Lopez was also very professional and courteous. They both were very knowledgeable and essential in making my experience a memorable one. Thank you, Eric and Victor!
THANK YOU FOR THE KIND WORDS. WE HOPE TO SEE YOU BACK SOON. ENJOY YOUR NEW XT6!