Reviews
Write a reviewBought a 2018 Subaru legacy brand new.
Bought a 2018 Subaru legacy brand new.. The salesman was great and the process of buying it was good. Then after that unfortunately we had to deal with the service team. Since we bought the vehicle no we'd complained about the audio unit not working in android auto the service to between kept saying it needed an update and the update and never fix the problem. After the 3 year warranty I purchased an outer market extended warranty Which was called zurich shield. After I got the warranty I've took it to the dealer for the audio unit for the 6th time and the service writer said that the audio unit was fine and and I have talked to the technician that worked on the vehicle and he told me that they didn't even look at it so therefore the service writer lied about the repair. I've taken the vehicle to the Honda dealer that I've dealt with for years And they were able to figure out the problem and get the audio unit replaced and now it is working correctly no thanks to the Subaru dealer to fix my Subaru.
Hello Mike, Thank you for bringing this to my attention. The experience you detailed is concerning, as earning the trust of our guests is of the utmost importance. Though your issue with the vehicle was resolved, I’d like to discuss this matter with you personally so that I can ensure your feedback is properly addressed. Please reach out to me at the number below when you are available. I hope to hear from you. Ken Nutter Fixed Operations Manager 412-310-9633
Unethical and untrustworthy when buying a used car.
Unethical and untrustworthy when buying a used car. Pushers and scammers. Do not trust. (You may wonder why as a Subaru dealer they have the biggest used car lot in the area - this is the money driver, not new cars!). Flaws and underlying faults are not pointed out. One tactic they also use is to keep you waiting for hours for paperwork (2 to be exact) and then rush through the signing process without explaining what you actually agreeing too.
Hello, It is regrettable to learn of your feelings regarding our dealership and preowned inventory. During the unprecedented vehicle shortage we are still experiencing, our goal is to meet customers’ needs through alternatives to buying new. Furthermore, we expect our team to act professionally and with integrity when working with every visitor. Your feedback is concerning, and I’d like a moment of your time to discuss it with you personally. Please reach out to me at the number below. Thank you, Michael Hull General Manager 501-779-4519
I purchased a 2014 Subaru with 95k miles almost a year
I purchased a 2014 Subaru with 95k miles almost a year ago. I have since put $1800 into this vehicle to keep it on the road! Everything from bearings, to calipers, brakes 2x, tires although did not notice at first were dry rotted on sidewalls. I feel as though this vehicle was in a flood as some point. Managers will not call back, would not recommend this dealership to anyone, or their budget cars.
Hello, We appreciate you voicing your concerns, and I’m sorry to hear you have not been able to reach us to discuss them. This is not the level of care we want our guests to receive, and I’d like to speak with you personally regarding your feedback. Please reach out to me directly at the number below when you are available. Thank you, Michael Hull General Manager 501-779-4519
Getting out the door of this dealership cost me eight
Getting out the door of this dealership cost me eight hours of my life for a $2,500 used car with 183,000 miles. The sales person should have already known the costs of going to the notary and how long the plates were good for. He should have communicated to his F And I guy that we were bringing the cash they asked for. Instead after a phone call he didn't communicate to his finance man. His negligence cost my daughter and her bank account much distress.
Hello, Your feedback and business are appreciated. We understand your time is valuable, and it is regrettable to learn of the frustration you and your daughter were caused. Please feel free to reach out to me at the number below if you would like to discuss your experience personally. I hope to hear from you. Michael Hull General Manager 501-779-4519
Michael, since my last correspondence I was finally able to get the car into my mechanic. I would appreciate a conversation with you at your earliest convenience. I would hate to post something I couldn't take back about the dealership. I previously sold Subarus and love them. It's the only car I want my daughter to drive because they're so safe... Not this one! My phone number is 740-381-7800. Thank you, Connie Bertucci
Terrible customer service!
Terrible customer service!!! We have bought multiple cars from here including one earlier just this month. I had called from work today to start the purchase of a car and they had sold it from underneath me half way through doing the paperwork. A terrible way to treat repeat customers.
Hello Chris, Your frustration regarding the experience you have detailed is understandable. It is regrettable that a vehicle you were working by phone to purchase was sold to another guest prior to your deal being finalized. This was the result of our inventory being in high demand currently along with our team not communicating internally the availability and interest of this vehicle. I can assure we do appreciate all our guests, especially those who return to work with us through the years. There’s a reason you have been a longtime guest of ours, and I’d like to speak with you and attempt to earn back your business. When you are available, please contact me at the number below. Thank you, Michael Hull General Manager 501-779-4519
Saying your sales managers did not communicate properly is a poor, bs excuse. They are simply a bunch of sleazy, arrogant, and dishonest salesman. If they didn't know it was already in the process of being sold then they are not very good at their jobs. That's the customer service that gives car salesmen the negative stereotype that everyone associates them with. You sold one car out from underneath me so why in the world would I trust you again or want to give you my business? I think I'll just let everyone I know and work with how you do business instead.
Friendly, professional, knowledgeable as well as genuine
Friendly, professional, knowledgeable as well as genuine in wanting to get us the vehicle we were there for as quick as possible. Also great coffee machine in lobby while we waited.
Hello Frantz, We always enjoying seeing our Subaru of South Hills visitors get on the road quickly behind the wheel of the vehicle they wanted most. Thank you very much for complimenting our friendly, professional, genuine and knowledgeable assistance. It's our pleasure to have worked with you, and we wish you safe and exciting travels ahead. Please be sure to let us know whenever we can be of assistance with anything else down the road.
GREAT BUY
GREAT JOB BY WAYNE TO GET US IN THE CAR WE WANTED NICE GREEN OUTBACK VERY LOW MILES FINANCE GUY WAS GREAT ALSO SVAE US SOME MONEY
Hello Bob, We love to hear it! Thank you very much for working with our Subaru of South Hills team to drive away in that awesome Outback. Your kind feedback is sincerely appreciated, and we wish you many exciting and safe adventures ahead. Stop in to see us again whenever we can help with anything you may need in the future.
Greg Johnson was the best sales person very kind
Greg Johnson was the best sales person very kind considerate personable. The whole Subaru dealership was fantastic the finance department was great would definitely do business there again I cannot say enough about this dealership
We here at Subaru of South Hills are excited to learn you enjoyed a fantastic dealership experience working with our Sales Team. Thank you for your five-star review and congratulations on your new vehicle. We look forward to welcoming you back for any future needs.
Untrustworthy, unprofessional, needs to be boycotted.
Untrustworthy, unprofessional, needs to be boycotted. Record all dealings. DO NOT deal with this Subaru
Tonya, we’re concerned to hear about your recent experience and would like to learn more. Please reach out to me at 501.779.4519 so that we can discuss this further. Michael Hull General Manager
Robert Clay was great!
Robert Clay was great! He was very helpful and made sure to make my experience less stressful and made sure he made it possible for me to get the car I wanted.
Hi Steph, We love hearing about our amazing Subaru of South Hills guests driving away happily in the car they wanted. Thank you very much for trusting us with your business. Robert will certainly appreciate the compliment and be happy to know he helped take the edge off during your visit. Travel safe, have fun and come back to see us again down the road.