Reviews
Daquan helped me , he is very gentle and nice person , he
Daquan helped me , he is very gentle and nice person , he have a A+ customer service experience , i would like to go Acura dealer in maple shade nj all the time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Daquan provided you with an A+ customer service experience! We're grateful for your kind words and your loyalty to Elite Acura. Your satisfaction is our priority, and we look forward to serving you every time you visit us. Thank you for choosing us!
The Service Department is Excellent.
The Service Department is Excellent. The Service Representatives are professional and very customer service oriented.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Great customer service!
Great customer service! My service specialist, John is amazing to work with. I had major repairs done. He explained everything to me and worked with me to get the major repairs fixed within my budget. I recommend buying a car from Elite Acura based off the service department alone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you had a great experience, and it's wonderful to know that John provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
The service department is excellent they show Great
The service department is excellent they show Great concern to your needs. If there’s a discount They apply it . I say they take the extra step. I would buy another Acura just because the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Elite Acura! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!
Always great customer service in the service department
Always great customer service in the service department with my service rep Jonathan ! Seamless experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Jonathan! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!
Excellent dealership,good salesman,very knowledgeable,My
Excellent dealership,good salesman,very knowledgeable,My salesperson very professional and knowledgeable about car and
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased that we were able to provide you with an exceptional experience. It will be our pleasure to assist you again with any automotive services you may have in the future. Thank you for choosing Elite Acura! We appreciate your business!
Yes
There sales team and service was amazing everything from
There sales team and service was amazing everything from make sure the pre-owned vehicle was preped and serviced to the buying process. JERRY AN ANTHONY were AMAZING!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are thrilled that Jerry and Anthony provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Amazing treatment and courtesy.
Amazing treatment and courtesy. Felt respected. Trust worthy. Appreciate the honesty and time and effort and everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!
The service department has really horrible customer
The service department has really horrible customer service. The will not even acknowledge that you walked into the establishment, then proceed to look you off as if they don’t see you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I'm sorry to hear you are dissatisfied with our dealership. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Tom Alfinito General Manager 856-380-5150 talfinito@Group1Auto.com
Stay away!
So i bought my 2018 RDX at Piazza Acura. It was a low mileage certified car and i got a good deal. Took it there several times fir service and was treated like a king. Got a great loaner each time as i live pretty . Fast forward to elite. I brought it there for the 25 k service. I had reserved a loaner over the phone. I got there and the staff is very nice but no loaner, leaving me stuck there and having to walk home 5 miles using a cane as i am partly disabled. No shuttle either. Then i got back and the bill was 50 dollars higher than quoted due a mysteriuos shop charge. They also tried to sell me new brakesceven though i had just replaced them also air filter which was just replaced. Buyer beware!
- Customer service 3.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase