Reviews
Hands down, Pat is the guy!
Hands down, Pat is the guy!! Beyond excellent customer service skills. I have been coming here for over 7 years and have always had a great experience. These are the pros and they always take great care and handle my cars as if they were their own cars. This is the level of service that makes me keep purchasing Acuras.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Great service with minimal wait time.
Great service with minimal wait time. Service advisors are understanding and not pushy. Highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Elite Acura. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Usually great experience but this time the call center
Usually great experience but this time the call center confirmed a loaner but apparently they have wrong info, we need to check with the dealer directly? Strange, so stayed versus drove to work. They did schedule it asap and only took an hour
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
nsheth0972, Thank you for your feedback about the issue with the loaner, this should not have happened, and I apologize for any inconvenience you faced having to stay. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Pasquale Oliveto General Manager poliveto@group1auto.com
Jon Lathers is your best service advisor.
Jon Lathers is your best service advisor. Not only is he professional, patient and thorough, he kept me apprised of every step along the way. He deserves a huge promotion and pay raise
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Elite Acura. Please don't hesitate to reach out if there's anything additional we can do for you.
Amy, my service advisor was excellent!
Amy, my service advisor was excellent! She was very attentive to my needs. My experience was exceptional. I would highly recommend Elite Acura to my friends and neighbors. Thanks Amy!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jakan, thank you for your kind review; we are happy to pass along your comments to the team here at Elite Acura! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service clearly explained and promptly performed.
Service clearly explained and promptly performed. Prices seems fair and reasonable for an authorized dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Elite Acura did a great job with my car.
Elite Acura did a great job with my car. They communicated clearly and kept me well informed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eric, thank you for your kind review; we are happy to pass along your comments to the team here at Elite Acura! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent and timely service.
Excellent and timely service. Friendly, and attentive staff. Honest assessment of the service required. No unnecessary extras.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Excellent experience.
Excellent experience. Very quick and easy. Very knowledgeable and helpful towards my status report. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Danielle, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
My service visit was quick, efficient and thorough.
My service visit was quick, efficient and thorough. I appreciate the personalized attention and consideration.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!