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Went to buy a 2013 Ford focus used car listed on their website. The dealer was very proactive in fixing an appointment and following up with me about ...the timings. Once I arrived he accompanied for the test drive. I was good with the car but wanted a better offer which they were not able to provide. But they tried to make be understand why this is the best deal. The dealer was very cordial and showed me few other cars as well. Though I didnt end up getting the car but will like to go back.
The salesmen are rude and pushy. They will not take no for an answer and would not give me my keys back after them test driving my car I wanted to tra...de in. I finally had to get stern and demand my keys back and once they saw I was leaving they were absolutely the rudest salesmen I’ve ever met. Do not go here!!
I found a vehicle on their website and went to look at it only to be disappointed. They state all their vehicles go through inspection but this vehicl...e smelled strong of smoke and several hinges were broke. The sales men are all very aggressive. I will not be going back to this dealership in the future.
Dear Customer -At Matthews Ford we pride ourself on our excellent customer service. Our salesmen are not high-pressure, we want you to find the vehic...le that's right for you, whatever and wherever that vehicle may be. I would like to ask you to reach out to me directly at 918.251.3673, so that I can look into the situation and the specific details, based on your review, I couldn't find any more information about your recent dealings with Matthews Ford. My Name is Eddie Russell and I am the General Manager. We want everyone to have a great experience at Matthews Ford, please reach out and I will make sure that we make up for any inconveniences that you experienced. I look forward to speaking with you! Eddie
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