Matthews Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
328 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 29, 2019

    Just had my evaporator core replaced under my dash on my 2011 F350. That is pretty aggressive surgery. The Folks at Mathews Ford did a “perfect” job.... Everything works great and I can’t even tell they were there. Staff was professional/friendly/and helpful... especially thanks to Lee in service. Thanks everyone at Mathews for the excellent job. Sincerely Mark Hanks

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Mark, thank you for sharing your experience! We're happy to hear your service went well. If you ever need anything else from us, please feel fre...e to give us a call or stop by. Have a great day!

  • 5.0 out of 5
    July 6, 2019

    I recently posted a review regarding D. Wheeler and there was miscommunication between us and my review was not warranted. I have bought three cars from... Matthews and have been satisfied each time. Dustin spoke with me, I purchased a car with great satisfaction.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jerry, we're glad we were able to solve the miscommunication. We understand it is a big decision where you purchase your car from and we are grateful ...to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

  • March 9, 2017

    Joe Fansler helped me purchaed a used truck. I had to come after work and it was late when I got there but Joe was helpful and let me drive the truck... several times. The first time I drove it I thought/felt the rear tires were out of balance, but after driving it again it was the road. I needed the very heavy tint from the front windoes and a windshield sun visor removed. After some negotiation, Joe arranged so I did not have to pay for this removal. Good deal. Joe answered all my questions. After ther purchase he synced my phone/bluetooth, contacts, for me to the truck. Coming from an older truck this was new to me. He also spent time showing me how to work the synced radio and other options on the dash. I appreciated he taking the time.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dan, we're glad one of our staff went above and beyond to give you a positive experience and set you up to fully enjoy your new vehicle! Thank you for... your business and take care!

  • 1.0 out of 5
    July 3, 2019

    I dealt with D. Wheeler. I gave him my information to see what I could get approved for and I was never afforded the respect of a call back and notification... of results. I placed two calls to him and I got back both times that they are still trying. It doesn’t take three days. I had bought two mustangs from here with great satisfaction but the last two times the service was very poor.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jerry, thank you for taking the time to share your experience. We regret any breaks in communication, and we would appreciate another chance to ...discuss this matter. Please contact Kevin Jordan at 918-251-3673 and we'll do our best to turn your experience around. We hope to hear from you soon.

  • 5.0 out of 5
    February 21, 2019

    Bought a used 2013 Ford F-150 from Dalton. I wasn't hassled at all and they stayed open late to get the deal done. Highly recommend buying from Matthews... Ford!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review and rating! We're very glad we could offer you such a positive experience and thank you for your business! Safe travels...!

  • 1.0 out of 5
    October 9, 2018

    They play the typical car salesman games. Will try to sneak any thing they can into the deal. Make you wait to go get manager approval for everything.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tim, we're very disappointed to hear about your negative experience, and we've been attempting to reach out to you to learn more and resolve the situa...tion to your satisfaction. Please call us at 918-251-3673 and ask for Eddie if you'd like to discuss further. Thank you and safe travels!

  • 1.0 out of 5
    September 28, 2018

    King Ranch in service dept 2-3 weeks. They still can’t find the problem and don’t return phone calls. Would not recommend purchasing auto here. What good... is a warranty if service department can’t repair.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    AJL we've looked into your situation and our Fixed Operations Director will be contacting you shortly to get the situation resolved to your satisfacti...on. We apologize for any frustration or inconvenience this has caused you. Take care!

  • 1.0 out of 5
    August 3, 2018

    Had my F250 6.7 serviced ask for fuel filters oil change tire rotation simple! Got charged 42 $ for exhaust fluid that was filled by me just yesterday... got charged for fluids inspection that they did not do they are 30% higher on everything than any other dealer they are there to rip you off! Thats it!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    EG, we're very disappointed to hear you've had such a negative time with Matthews Ford, we try to reach out to customers quickly after any issues, and... if you haven't yet been contacted, feel free to call us at 918-251-3673. We'll do all that we can to resolve the situation to your satisfaction. We hope to rebuild your trust in us and want to wish you safe travels.

  • 1.0 out of 5
    May 4, 2018

    The salesmen are rude and pushy. They will not take no for an answer and would not give me my keys back after them test driving my car I wanted to trade... in. I finally had to get stern and demand my keys back and once they saw I was leaving they were absolutely the rudest salesmen I’ve ever met. Do not go here!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Valued customer, we're very disappointed to hear about your negative time at Matthews Ford and if no one has contacted you to resolve the situation to... your satisfaction as of yet, we invite you to call us at 918-251-3673 with the hope that we can restore your trust in our business. Safe Travels!

  • 4.0 out of 5
    October 6, 2017

    Went to buy a 2013 Ford focus used car listed on their website. The dealer was very proactive in fixing an appointment and following up with me about the... timings. Once I arrived he accompanied for the test drive. I was good with the car but wanted a better offer which they were not able to provide. But they tried to make be understand why this is the best deal. The dealer was very cordial and showed me few other cars as well. Though I didnt end up getting the car but will like to go back.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Saheli, we're glad you had a positive experience and we're sorry we couldn't get you into the vehicle you wanted! We can't wait to see you back at Mat...thews Ford again! Safe travels!

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