CarMax Austin South - Now Open Hours
"Experience Clear and Simple Car Buying and Selling"
The overall experience was fine but I was just not used to this business model. I bought a $70,000 used vehicle and after having dealt with the Land Rover... and Mercedes dealerships for years, the customer service at CarMax is just not up to their level. But I guess that was how I paid $2500 - $5,000 less than what other dealers were charging for the same car.
We hope you are enjoying your new-to-you Escalade! We are very sorry you were not happy with the customer service you received, we will be sure to pas...s your review to the manager at the Austin location. Thank you for your review.