Gateway Kia of Quakertown

BUYER BEWARE!!!!!!!!!! GATEWAY KIA IS HIDING OIL CONSUMPTION AND FAILING CATALYTIC CONVERTERS AS A RESULT OF THEIR INADEQUATE VEHICLES!!! KEEP READING FOR THE TRUTH!!!! I purchased a 2018 Kia Sorento from Gateway Kia, brand new off the lot. I had multiple encounters with excessive oil consumption, and in order to not have the replace the engine under warranty, they coerced me into trading in for a 2019 Kia Sportage. I traded in for the 2019 Kia Sportage and purchased an extended warranty at recommendation of the salesman to help alleviate any further issues that I might have. AGAIN, we incurred oil consumption problems, and they tried to tell us that it was not covered for diagnostic steps needing to be taken. I did my research and found their Kia Service Bulletin, which clearly outlines needing to have tamper-evident seals with 1,000 miles drive between, then another check. After that, if consuming oil excessively still, they are to do an overnight engine soak to attempt to remove residual residue from the engine, which they tried to charge me $800 for. I posted my truth on Google before and all over their social medica. I spoke with Yizak Perez, their then Sales Manager, who begged me to take down the review in exchange for covering the $800 engine soak (I have e-mails to prove this). I told him I will take it down when the engine soak is complete. After that, they add a tamper evident seals again and you drive for another 1,000 miles. If you are still consuming excessive oil, they MUST REPLACE YOUR ENGINE under your warranty. I have their Kia documentation showing this for anyone who wants it, you may find me here or on Facebook. I will send you everything you need to get a new engine from Kia under warranty. They DID replace my engine, and it worked fine for a little while. They tried to not admit this was a problem, but it is a nationwide problem, and a huge one which I am part of an online group with the same issues and am instructing them all to get their new engines and be done right by Kia. I will continue to share this daily. Gateway Kia tried to HIDE this from people and continues to do so; I will continue to expose them. Fast forward to today: My check engine light came on two days ago for an engine control warning and needing attention. It went off twice, but since it is under extended warranty, I decided to make sure this was not a problem. Gateway Kia comes back to tell me it’s a catalytic converter failure code, and my vehicle will still run, but it will be upwards of $3,500 to replace. Are they joking???? They can’t be telling me after selling me TWO DUDS from their lot, at only 115,000 miles, they are suggesting my catalytic converter failed at no fault of their own? WRONG!!!! KEEP READING, IT GETS BETTER!!!! Having oil consumption problems? Kia caused your catalytic converter to FAIL, and they will claim they didn’t, but it is indeed cause by excessive oil consumption. I have this documentation as well for anyone who wants it!!!! KIA IS RESPONSIBLE!!!! Here’s some knowledge for you, so you know how to demand what is right for your Kia vehicle!!!! Excessive oil consumption leads to a bad catalytic converter. When an engine burns oil, the exhaust contains oil residue, which can coat and clog the honeycomb-structure of the catalytic converter. This contamination reduces the converter's efficiency and causes a slow, but gradual and imminent failure of the catalytic converter. Engines that burn oil release oil vapor and particles into the exhaust stream. The catalytic converter is designed to convert any harmful pollutants in the exhaust into less harmful substances through chemical reactions (if you paid attention in chemistry class, you saw this in labs with your professors). The oil residue from burning oil coats the catalyst material inside the converter, blocking the flow of exhaust gases and hindering the chemical reactions needed for proper function. Ask me how to get a free engine!

[Long story short, the car is great. The salesman was great. It was supposed to be a fast easy, stress-free environment from the outset. It was, until I discovered finance guy charged me a couple thousand dollars in warranties I told him several times I did NOT want]. Finance Guy was not transparent. His misconducts are, frankly, ridiculous and wholly misaligned with any company vision that claims customer satisfaction and centricity as a top priority. He caused all this, and made me even more angrier when I talked to him on the phone yesterday. He escalated the situation, refused to respond to my emails, and failed to suggest any resolutions to mend his collosal screw up. I still don't understand why your finance guy put through those extra warranties while deliberately disregarding my repeated refusal. If I find the need to visit your dealership one day in the far future, I might, as long as there's someone else in the finance department who can understand what the word "NO" means. A big thank you to the general manager who generously took an hour out of his day to explain everything and to help me reach a resolution. His intervention was the only positive experience I've encountered post-sale. Now I can sleep and enjoy my memorial Day weekend. My review will revert back to 5 stars, as soon as the money (plus tax) I was wrongfully charged and rightfully owed appears on my bank statement. See my full review of Gateway Kia on Google.

I am absolutely thrilled with my recent purchase of a 2025 Kia Sorento SX Prestige HEV from Gateway Kia! From the moment I stepped onto the lot, the entire experience was exceptional, and I can't praise them enough. My journey to find the perfect family vehicle led me to Gateway Kia, and I was immediately impressed by their welcoming atmosphere. A special thank you goes to Luiz, who greeted me with a warm smile and a genuine interest in understanding my needs. Luiz greeted me the moment I pulled into the parking lot; I haven't even gotten out of my old car yet! He was incredibly courteous, kind, and remarkably knowledgeable about the Kia Sorento SX Prestige Hybrid. Luiz's expertise was evident as he patiently walked me through all the features of the vehicle, answering every question with clarity and precision. He didn't just try to make a sale; he took the time to ensure I understood everything the Sorento had to offer, from its advanced safety technology to its luxurious interior and powerful performance. He truly made us feel comfortable and confident in our decision. My children loved Luiz! The purchasing process itself was surprisingly fast, easy, and completely stress-free. I'd like to emphasize stress-free. In my past experiences with purchasing a car, I've often felt overwhelmed, but this was the complete opposite. Luiz and the finance team at Gateway Kia were incredibly efficient and transparent. They clearly explained all the options, worked with my budget, and there were absolutely no surprises. The whole experience was enjoyable. It was a refreshing change from the typical car-buying experience, and I truly appreciated their straightforward and honest approach. What truly set Gateway Kia apart was Luiz's dedication to customer satisfaction. He went above and beyond to understand my family's needs and priorities. He listened attentively to my concerns about safety, comfort, and fuel efficiency, and he expertly guided me toward the Sorento SX Prestige HEV, which perfectly met all of our requirements. He even helped me explore different financing options to find the best possible rate. I had an appointment at a different dealership down the road afterwards to view the same car, but i didn't think twice to cancel that other appointment; I chose to purchase from Gateway Kia because of their excellence. The Kia I purchased was the exterior color I wanted (dark interstellar gray exterior, with light gray interior) the Kia down the road had the interior blue seat color I wanted (but with a very light silver exterior, I didn't want a light exterior). I'm extremely happy to have compromised on that because I can't imagine buying a car from somebody else. I wish there are more words to describe how amazing the entire Gateway Kia team is. I hope this review exemplifies how outstanding my experience was with this dealership. Now, driving my brand-new Kia Sorento SX Prestige is an absolute dream! I'm so happy with all the features – the panoramic sunroof, the premium sound system, the comfortable leather seats, and the advanced driver-assistance systems. I feel incredibly safe and secure on the road, knowing that my family and I are protected by the Sorento's cutting-edge safety technology. It's a fantastic vehicle that exceeds all my expectations, and I'm so grateful to Luiz and the entire team at Gateway Kia for making this such a positive and memorable experience. I wholeheartedly give them a five-star rating and would highly recommend them to anyone in the market for a new vehicle.

Lou was awesome on my new sportage?!! Mike was helpful as well great place to do business

The best Kia dealership in the town…. huge car selection and so user-friendly staffs

I had good experience on purchasing my kia sorrento. Everyone was very helpful on helping the purchase of the veicle

Anaya, Mike and Tony were very helpful in getting this purchase a good experience. Mike & Anaya worked with me over text while most text message buyers are spam. Mike is knowledgeable and quick to answer questions. Mike provided straight price avoiding unnecessary dealership dramas. Tony had the SUV ready before we arrived. If I'm buying another Kia, I'll go straight to this dealership. I'll happily refer these guys to my friends & family even though they are far away from my location. Because they are worth to work with..

Luiz Diaz did a great job listening to and working with us. We feel he got the best deal for us and this has helped us while we’re dealing with a lot of hardship.

Mike made this purchase a very smooth experience , From start to completion of the transaction and made it a pleasure experience.I cannot say enough positives about our experience with Gateway of Quakertown! . A very professional and friendly customer service A ++. My next vehicle for my older son will be from there for sure.

Matt and Mike went out of there way to make things work for my new 2024 Kia Sportage. Very professional, no high pressure tactics. Just truly Friendly and helpful helping me find my perfect vehicle Gateway Kia of Quakertown is my place to shop for a Kia! Thanks again for everything!