Hertrich Toyota

Very statsified with car great service great salesman love my car very friendly great job

I have purchased several cars from this dealership. I purchased one yesterday. My salesman was Mo Jbari. Mo is great, no pressure, excellent assistance with finding the right vehicle. All of the cars I have purchased recently were from Mo. If you need a new or used car, count on a good experience at this dealership, especially if you get Mo to assist you. He has also become my friend and anything I need I contact him first. Thanks to Hertrich Toyota and especially Mo Jbari. Keep up the good work, this is why I am a repeat customer. Thanks, Mo! 😀

Heading to New York for doctors appointment. Check engine light came on. I stopped at Toyota…I want to thank Kevin for he’s prompt service and getting me back on the road to make my appointment. Thanks Kevin

We paid the dealership premium to get the car we wanted. The RAV4 arrived without the safety features we were promised. Corporate Toyota says it was the car that was built and Hertrich Toyota ignores us. Looking for a good attorney.

I wrote a review previously about Hertrich. It was 1 star due to a warranty issue. A Customer Service Manager named Cindy contacted me. Because of her insertion in the problem and Hertrich's understanding of my opinion of mistreatment by service I was given a credit for the money I was charged for repairs. Thanks to Cindy and Hertrich for making me whole again

My salesman, Aaron, was so welcoming. They don’t play games to get a sale - such a relief! Everyone is very friendly and helpful. My thanks to Danny and Aaron for completing my purchase of 2021 Venza Hybrid Limited. Definitely recommend this dealship.

I had my car here for service and while I was waiting I wanted to walk around the showroom. And what did I hear? one of the sales managers trying to convince his coworkers that vaccines aren't safe. We are in the middle of a pandemic and this guy is openly trying to make people sick. How can someone who is paid so much money (6 figurers) be so stupid

Had a great experience and instead of pressure, Mike provided solutions and possibilities!! The Pre Owned car was clean and had low miles!!I would go back again!

The best advice I can give if you decide to purchase any vehicle from any Hertrich dealership is THOROUGHLY inspect the vehicle before you sign any paperwork or drive it off the lot ... look under every seat, look under the carpet if you're able to, check every nook and cranny to avoid the situation I went through.  I've waited sometime to post this review to see how my vehicle held up since they made repairs.  I purchased a Certified Used 2017 Hyundai Santa Fe in early June 2018.  Within the first week of bringing the vehicle home I had multiple issues that started as minor and worked up to far more serious.  My first issue was the floor mats were missing.  As soon as I got home and removed the protective paper from the driver's side floor I noticed there were no floor mats.  I contacted the salesman who said he'd look into it.  I'm guessing they never received the original mats when they got the car because the salesman had no luck locating them and needed approval to get new ones.  My second issue, I brought my car home on a Friday and by Monday morning when I started my car and turned on the defrost (still fairly chilly despite it being early June) a crack appeared in the lower passenger side portion of my windshield. I drove home from the dealership Friday and made a local trip Saturday.  I would certainly recall a rock or debris hitting my windshield which never happend.  I called Hertrich on Monday and they asked me to bring it in.  They weren't willing to do anything for me about the windshield except give me the company they use for repairs.  When I brought up the floor mats again, they grabbed a generic set from their service department and sent me on my way.  I wasn't happy but I had no way of proving that my windshield was damaged before driving it off their lot.  Almost a week after bringing my car home, I discovered mold growing under the 2nd and 3rd passenger rows of my vehicle.  It was in the carpet and along the tracks where the seats slide back and forth. Upon lifting up the carpet, there was a decent sized puddle of water between the 2nd and 3rd row. Immediately I contacted the dealership and was told to bring the car back.  The Sales Manager, Kevin C., inspected the car and couldn't explain how or what happend but they were willing to have a company come in to check the car for leaks and repair it along with removing the mold. He genuinely expressed his concern and was willing to rectify the situation.  My first thought was for them to take the car back and just give me my old car back but that was not an option. I had never experienced this situation and was extremely alarmed because myself along with my 2 year old had been in the vehicle for a week and were exposed to this.  My faith in their capabilities at this point was low seeing that they allowed a car to drive off their lot in this condition.  I will never understand how the "detail" department didn't catch this when cleaning the vehicle the day I bought it.  Their repairman stated that there was a small leak along the back hatch which was allowing water to build up at the bottom of the hatch and eventually trail down and puddle between the 2nd and 3rd row.  After 2 weeks they finally said it was repaired, cleaned and ready for pick up.  When I inspected the vehicle, there was still mold in the tracks the seats were on.  The salesperson actually had the audacity to say oh that's just dirt and went to get something to wipe it off. PLEASE LADY!  Another week went by and finally my car was actually ready this time.  I appreciate the fact that they addressed and repaired the issue.  Kevin was certainly willing to go above and beyond.  In addition to repairing the leak and removing the mold, they did replace one of the side mirrors because the paint did not match the rest of the car and he provided all weather mats.  However this is something no one should ever have to deal with when buying a car.  Had they thoroughly inspected the vehicle when

Sam an the team make the buying process such a breeze!! Stop in an let them help you out with your new Toyota!! Will definitely buy here again!