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Terrible service. First you dial #3 for parts and they...
Terrible service. First you dial #3 for parts and they don’t send you to the “parts” department just a woman who puts you on hold or “takes your message”. You never hear from them first you have to be the one to call even when promised a call or text directly from “Vince” who’s supposedly a parts manager. I ordered a part from there 2 months ago and for the first month there was no record of it even though I had already paid. Had to wait the second month because they barley ordered it and even though they put it on “rush” it got here 3 weeks late when I was told it was only a 1 week wait. Please take your business elsewhere unless you have time to go back and forth for months with these people for a single part.
This is my second trip to this location, I paid over 600$ for service on my bmw M235i and these services include cleaning out mass air intake, changing oil etc. Not long ago I was driving my car and I started feeling my car jolt and I took it to autozone and they said my mass air intake was going bad. I said theres no way since I RECENTLY got service done. They opened it up and it was filthy, like nothing had been cleaned out. Also after my service before, My car was left filthy, the inside was filled with dust , spots and marks all over. Anyways, I called BMW to not onlt complain about the mass air intake but also to ask about the charge pipe pricing. I spoke to some guy name frank who had helped me in services before(also not the best guy to ask anything for) and They were supposed to transfer me to parts but hung up. I called back and three times and I never spoke to anyone again because it just kept ringing and ringing. Ive had enough of this dealership and they have terrible customer service and no regard for any help. Dont buy a car here and definitely do not get your car service here for sure.
Avoid this dealership if you're interested in a pre-owned...
Avoid this dealership if you're interested in a pre-owned car, the moment I agreed a price I was told everything was good then a day or so went past and I texted Mario who assured me it was being serviced, what a complete and utter lie. They sold the car and didn't tell me, I was willing to put down a deposit but they said nothing. If you want to buy a BMW go to San Antonio BMW. I will never buy from this dealership.