Reviews
We recently purchased a BMW X5 from Yark.
We recently purchased a BMW X5 from Yark. Shortly after buying it, the water pump failed. When we took it to a BMW dealership for repair, we were told that a step had been missed during a previous water pump replacement — work that had been performed by Yark before the sale. Unfortunately, this prior repair wasn’t disclosed to us, and when we reached out to Yark about it, they declined to take responsibility or offer any assistance. We specifically chose to buy from a dealership like Yark to avoid issues like this, so the experience was very disappointing. I hope this feedback helps others make informed decisions and encourages Yark to be more transparent about pre-sale repairs.
We recently purchased a BMW X5 from Yark.
We recently purchased a BMW X5 from Yark. Shortly after buying it, the water pump failed. When we took it to a BMW dealership for repair, we were told that a step had been missed during a previous water pump replacement — work that had been performed by Yark before the sale. Unfortunately, this prior repair wasn’t disclosed to us, and when we reached out to Yark about it, they declined to take responsibility or offer any assistance. We specifically chose to buy from a dealership like Yark to avoid issues like this, so the experience was very disappointing. I hope this feedback helps others make informed decisions and encourages Yark to be more transparent about pre-sale repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
BMW of Toledo appreciates the feedback and will always take it into consideration for the future. Repairs after the purchase of an AS IS vehicle without a warranty are the consumer’s responsibility unless an extended warranty is purchased. If there was a failure with something done during reconditioning, we would be willing to look at the issue and determine if it falls under a parts warranty for the replaced part. In this instance, we did not have the opportunity to inspect the vehicle ourselves, and another shop completed the repair. We did offer some money back to you in the form of a gift card due to a less than satisfactory experience, but it was declined. If you would still like to revisit that option, please feel free to reach back out and we can review it with you.
We recently purchased a BMW X5 from Yark.
We recently purchased a BMW X5 from Yark. Shortly after buying it, the water pump failed. When we took it to a BMW dealership for repair, we were told that a step had been missed during a previous water pump replacement — work that had been performed by Yark before the sale. Unfortunately, this prior repair wasn’t disclosed to us, and when we reached out to Yark about it, they declined to take responsibility or offer any assistance. We specifically chose to buy from a dealership like Yark to avoid issues like this, so the experience was very disappointing. I hope this feedback helps others make informed decisions and encourages Yark to be more transparent about pre-sale repairs.
We recently purchased a BMW X5 from Yark.
We recently purchased a BMW X5 from Yark. Shortly after buying it, the water pump failed. When we took it to a BMW dealership for repair, we were told that a step had been missed during a previous water pump replacement — work that had been performed by Yark before the sale. Unfortunately, this prior repair wasn’t disclosed to us, and when we reached out to Yark about it, they declined to take responsibility or offer any assistance. We specifically chose to buy from a dealership like Yark to avoid issues like this, so the experience was very disappointing. I hope this feedback helps others make informed decisions and encourages Yark to be more transparent about pre-sale repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
BMW of Toledo appreciates the feedback and will always take it into consideration for the future. Repairs after the purchase of an AS IS vehicle without a warranty are the consumer’s responsibility unless an extended warranty is purchased. If there was a failure with something done during reconditioning, we would be willing to look at the issue and determine if it falls under a parts warranty for the replaced part. In this instance, we did not have the opportunity to inspect the vehicle ourselves, and another shop completed the repair. We did offer some money back to you in the form of a gift card due to a less than satisfactory experience, but it was declined. If you would still like to revisit that option, please feel free to reach back out and we can review it with you.
I am an out of state buyer,,,financing process took seven
I am an out of state buyer,,,financing process took seven weeks even though my credit score was around 830...car interior was dirty when they delivered it to me in Pa....salesperson was ok but a little short on promises !!
I am an out of state buyer,,,financing process took seven
I am an out of state buyer,,,financing process took seven weeks even though my credit score was around 830...car interior was dirty when they delivered it to me in Pa....salesperson was ok but a little short on promises !!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Hammon, thank you for your feedback. We regret to hear your experience did not meet the high standards we strive to uphold. For clarity, your initial visit was on 6/27, the purchase decision on 6/30, and paperwork was completed by end of day on 6/30. The vehicle was delivered promptly, and when you expressed concerns about its condition, both the Salesman and Sales Manager immediately offered to address the concern. You had denied those offers but we are still more than willing to find an amicable solution. Regarding the title, please note that out-of-state processing is handled by the state and typically takes 30–45 days, which is unfortunately beyond our control. We are committed to delivering a seamless, world-class experience and apologize if we fell short in any area. We value your business and are happy to discuss any remaining concerns directly.
Slow check in.
Slow check in. Slow check out. In for Oil change and vehicle check. Came out with car alerting me of obstruction when no obstruction Video sent was fine but I don’t care about a video. V expensive.
Slow check in.
Slow check in. Slow check out. In for Oil change and vehicle check. Came out with car alerting me of obstruction when no obstruction Video sent was fine but I don’t care about a video. V expensive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for the delays and any inconvenience caused during your visit. We aim to provide efficient service and it's disappointing to hear we fell short this time. If you have further concerns or questions, please feel free to reach out so we can assist you better.
Nice sales reps and nice service staff.
Nice sales reps and nice service staff. But if you're considering buying a "used" BMW, don't do it! Please don't do it. Even if you get one with low miles as I did, you'll be repairing that car every year for as long as you own it.
Nice sales reps and nice service staff.
Nice sales reps and nice service staff. But if you're considering buying a "used" BMW, don't do it! Please don't do it. Even if you get one with low miles as I did, you'll be repairing that car every year for as long as you own it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our sales and service teams. However, we're sorry to hear about the challenges you've faced with your vehicle. We wish we could prevent all repairs for our customers, but even if we could inspect every square inch of a car, this could still happen because a part is working until it isn’t, and if it is an internal component, then we wouldn’t know without disassembling the engine. If you'd like, feel free to reach out so we can discuss your concerns further. Your satisfaction is important to us.
I would grade a 10 if I could.
I would grade a 10 if I could. Yark always has superior service and great front of the house sales advisors. I usually work with Kyle in the service area and he is always attentive to my needs as we as my families. A+++++++ for the Yark Team! Mike M
I would grade a 10 if I could.
I would grade a 10 if I could. Yark always has superior service and great front of the house sales advisors. I usually work with Kyle in the service area and he is always attentive to my needs as we as my families. A+++++++ for the Yark Team! Mike M
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, thank you for the glowing review! We're delighted to hear that Kyle and our BMW of Toledo team have consistently provided superior service. We appreciate your support and look forward to serving you again in the future!
The contact person was excellent.
The contact person was excellent. The loan process was not long. Excellent service. Nice car
The contact person was excellent.
The contact person was excellent. The loan process was not long. Excellent service. Nice car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad to hear that our team provided prompt sales support. Thank you for choosing BMW of Toledo, and enjoy the ride!
Kyle was awesome as usual.
Kyle was awesome as usual. I choose BMW of Toledo for not just the cars but also the service. Service is the best in the region!
Kyle was awesome as usual.
Kyle was awesome as usual. I choose BMW of Toledo for not just the cars but also the service. Service is the best in the region!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe, we're delighted to hear that Kyle and our service team at BMW of Toledo continue to impress you! Thank you for your loyalty and kind words.
Always a great experience at BMW of Toledo.
Always a great experience at BMW of Toledo. Came in for routine service. Staff is friendly and knowledgeable.
Always a great experience at BMW of Toledo.
Always a great experience at BMW of Toledo. Came in for routine service. Staff is friendly and knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rashad, it's fantastic to hear that you consistently have a great experience with us at BMW of Toledo. Our team appreciates your kind words and looks forward to serving you again!
Very positive, timely follow up by staff.
Very positive, timely follow up by staff. Contacts have been very professional. Looking forward to possible December purchase of vehicle.
Very positive, timely follow up by staff.
Very positive, timely follow up by staff. Contacts have been very professional. Looking forward to possible December purchase of vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Shelley, we're glad to hear about your positive experience with our team at BMW of Toledo. We look forward to assisting you with your potential December purchase!