Peake BMW

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3.6
(109 reviews)
Visit Peake BMW
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
New (504) 273-6618 (504) 273-6618
Used (504) 273-7631 (504) 273-7631
Service (504) 273-6758 (504) 273-6758

Inventory

See all 126 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2013.
We are committed to excellent customer service. Our highly trained and friendly staff has pride in our dealership and that will show in the way we up keep our state of the art showroom and the attention to detail we show each and every customer that walks through our doors. At Peake BMW you're family and are a part of a greater family and community of BMW owners. We devote ourselves to helping and serving our customers to the best of our ability. It is our honor to have you drive home in the vehicle of your dreams.
Most Dedicated BMW dealer in Louisiana

Service center

Phone number (504) 273-6758

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Reviews

3.6
(109 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Our dealership for 10 or more years.

Our dealership for 10 or more years. They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowledgeable about the process. Was also attentive to our concerns and requirements on our search. We found just what we needed. Thank you Mr young for all your help.

5.0

Our dealership for 10 or more years.

Our dealership for 10 or more years. They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowledgeable about the process. Was also attentive to our concerns and requirements on our search. We found just what we needed. Thank you Mr young for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

The deal and the service were so good, we flew in from

The deal and the service were so good, we flew in from Texas to buy from Peake. Leonard Young made the process as painless as a car-buying experience can be.

5.0

The deal and the service were so good, we flew in from

The deal and the service were so good, we flew in from Texas to buy from Peake. Leonard Young made the process as painless as a car-buying experience can be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

I had the best experience with Peake BMW.

I had the best experience with Peake BMW. Leonard Young was my salesman and he was amazing! He helped me get the exact car I wanted from building it and getting it so quickly!

5.0

I had the best experience with Peake BMW.

I had the best experience with Peake BMW. Leonard Young was my salesman and he was amazing! He helped me get the exact car I wanted from building it and getting it so quickly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Good Experience

I had a very good experience with this dealership. The car was delivered quickly, the financing interaction was quick and easy. My sales rep was Leonard Young.

5.0

Good Experience

I had a very good experience with this dealership. The car was delivered quickly, the financing interaction was quick and easy. My sales rep was Leonard Young.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Mr. Leonard Young was very attentive with our

Mr. Leonard Young was very attentive with our communications. He kept me informed on the upcoming 24 five series as well as letting me know of a used car of interest to me.

5.0

Mr. Leonard Young was very attentive with our

Mr. Leonard Young was very attentive with our communications. He kept me informed on the upcoming 24 five series as well as letting me know of a used car of interest to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Go see Leonard, he’ll get you the car and fast!

Go see Leonard, he’ll get you the car and fast! Great customer service and delivers car to your house!

5.0

Go see Leonard, he’ll get you the car and fast!

Go see Leonard, he’ll get you the car and fast! Great customer service and delivers car to your house!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

First impression with service dept: is this real??

Purchase our pre-owned 2019 X7 about four months ago and after two months, had technical issues with navigation, emergency call system and oil level sensor monitor. Not a huge deal, so took our time in bringing it in to get fixed. Took them a full day, factory warranty still active so covered everything, no issues on the repair itself. BUT, got home and discovered grease stains from hands on the ceiling and tailgate, and the part of the ceiling with grease near where the sun roof shade meets the actual ceiling was bent. Also, a couple of loose screws were just found chilling in the trunk, so no telling where that's supposed to go. How on God's green earth do you service an essentially brand new, luxury SUV at your own dealership, and send it back out like this?!? I just sent pictures to the service department so we'll see how this goes, but the fact alone that this even happened is beyond me.

1.0

First impression with service dept: is this real??

Purchase our pre-owned 2019 X7 about four months ago and after two months, had technical issues with navigation, emergency call system and oil level sensor monitor. Not a huge deal, so took our time in bringing it in to get fixed. Took them a full day, factory warranty still active so covered everything, no issues on the repair itself. BUT, got home and discovered grease stains from hands on the ceiling and tailgate, and the part of the ceiling with grease near where the sun roof shade meets the actual ceiling was bent. Also, a couple of loose screws were just found chilling in the trunk, so no telling where that's supposed to go. How on God's green earth do you service an essentially brand new, luxury SUV at your own dealership, and send it back out like this?!? I just sent pictures to the service department so we'll see how this goes, but the fact alone that this even happened is beyond me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

I had my BMW serviced and a substantial repair done here.

I had my BMW serviced and a substantial repair done here. The repair experience was a multiple month long nightmare for many reasons. First, communication on multiple levels is terrible, sometimes intentionally. The dealership doesn’t always answer the main line. At times, the main line would take messages, but no one would call back. Even worse, the service department point of contact, Crystal, almost always transferred me to someone’s voicemail (even though I specifically asked to speak to someone live) and when I called back to connect with a person in real time, she intentionally didn’t answer and I got her voicemail. The service manager, Richie, would return my calls hours or days later, but was super condescending and never had any information to share. The service shop and the collision shop don’t communicate, so I sometimes had no information for *weeks* at a time about my car and its status despite calling both places and asking specific questions. Second, Peake’s integrity is questionable at best because they gave me my car back when it was clearly was not fixed (ie electronic systems explicitly said “not loading”, car did not drive right). I had to go to the dealership in person to prove it wasn’t fixed and get them to take me seriously. Finally, after the repairs were done properly, they had minimal interest in doing a deal for a new car, which I found mind-blowing because I was serious (what dealership doesn’t care about selling a new car?). There are more grievances I could detail, but the bottom line is - Do not buy a BMW from them because you will be sooooo sorry if you need to work with them to fix it. **update, took them up on the offer in response to my google review, called the dealership at 4pm, gave my name and number, was told the GM would call me back today.....he did not call that day. Or ever.

1.0

I had my BMW serviced and a substantial repair done here.

I had my BMW serviced and a substantial repair done here. The repair experience was a multiple month long nightmare for many reasons. First, communication on multiple levels is terrible, sometimes intentionally. The dealership doesn’t always answer the main line. At times, the main line would take messages, but no one would call back. Even worse, the service department point of contact, Crystal, almost always transferred me to someone’s voicemail (even though I specifically asked to speak to someone live) and when I called back to connect with a person in real time, she intentionally didn’t answer and I got her voicemail. The service manager, Richie, would return my calls hours or days later, but was super condescending and never had any information to share. The service shop and the collision shop don’t communicate, so I sometimes had no information for *weeks* at a time about my car and its status despite calling both places and asking specific questions. Second, Peake’s integrity is questionable at best because they gave me my car back when it was clearly was not fixed (ie electronic systems explicitly said “not loading”, car did not drive right). I had to go to the dealership in person to prove it wasn’t fixed and get them to take me seriously. Finally, after the repairs were done properly, they had minimal interest in doing a deal for a new car, which I found mind-blowing because I was serious (what dealership doesn’t care about selling a new car?). There are more grievances I could detail, but the bottom line is - Do not buy a BMW from them because you will be sooooo sorry if you need to work with them to fix it. **update, took them up on the offer in response to my google review, called the dealership at 4pm, gave my name and number, was told the GM would call me back today.....he did not call that day. Or ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Horrible‼️

Customer service is horrible car been there 2 days nothing has happen , employees don’t know how to talk to your warranty provider just everything is horrible first and last time ‼️

1.0

Horrible‼️

Customer service is horrible car been there 2 days nothing has happen , employees don’t know how to talk to your warranty provider just everything is horrible first and last time ‼️

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Everytime while coming in to get my vehicle serviced,Tam

Everytime while coming in to get my vehicle serviced,Tam Lee always provides me with outstanding service.He’s so kind!

5.0

Everytime while coming in to get my vehicle serviced,Tam

Everytime while coming in to get my vehicle serviced,Tam Lee always provides me with outstanding service.He’s so kind!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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See all 109 reviews