Peake BMW

Our dealership for 10 or more years. They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowledgeable about the process. Was also attentive to our concerns and requirements on our search. We found just what we needed. Thank you Mr young for all your help.

The deal and the service were so good, we flew in from Texas to buy from Peake. Leonard Young made the process as painless as a car-buying experience can be.

I had the best experience with Peake BMW. Leonard Young was my salesman and he was amazing! He helped me get the exact car I wanted from building it and getting it so quickly!

I had a very good experience with this dealership. The car was delivered quickly, the financing interaction was quick and easy. My sales rep was Leonard Young.

Mr. Leonard Young was very attentive with our communications. He kept me informed on the upcoming 24 five series as well as letting me know of a used car of interest to me.

Go see Leonard, he’ll get you the car and fast! Great customer service and delivers car to your house!

Purchase our pre-owned 2019 X7 about four months ago and after two months, had technical issues with navigation, emergency call system and oil level sensor monitor. Not a huge deal, so took our time in bringing it in to get fixed. Took them a full day, factory warranty still active so covered everything, no issues on the repair itself. BUT, got home and discovered grease stains from hands on the ceiling and tailgate, and the part of the ceiling with grease near where the sun roof shade meets the actual ceiling was bent. Also, a couple of loose screws were just found chilling in the trunk, so no telling where that's supposed to go. How on God's green earth do you service an essentially brand new, luxury SUV at your own dealership, and send it back out like this?!? I just sent pictures to the service department so we'll see how this goes, but the fact alone that this even happened is beyond me.

I had my BMW serviced and a substantial repair done here. The repair experience was a multiple month long nightmare for many reasons. First, communication on multiple levels is terrible, sometimes intentionally. The dealership doesn’t always answer the main line. At times, the main line would take messages, but no one would call back. Even worse, the service department point of contact, Crystal, almost always transferred me to someone’s voicemail (even though I specifically asked to speak to someone live) and when I called back to connect with a person in real time, she intentionally didn’t answer and I got her voicemail. The service manager, Richie, would return my calls hours or days later, but was super condescending and never had any information to share. The service shop and the collision shop don’t communicate, so I sometimes had no information for *weeks* at a time about my car and its status despite calling both places and asking specific questions. Second, Peake’s integrity is questionable at best because they gave me my car back when it was clearly was not fixed (ie electronic systems explicitly said “not loading”, car did not drive right). I had to go to the dealership in person to prove it wasn’t fixed and get them to take me seriously. Finally, after the repairs were done properly, they had minimal interest in doing a deal for a new car, which I found mind-blowing because I was serious (what dealership doesn’t care about selling a new car?). There are more grievances I could detail, but the bottom line is - Do not buy a BMW from them because you will be sooooo sorry if you need to work with them to fix it. **update, took them up on the offer in response to my google review, called the dealership at 4pm, gave my name and number, was told the GM would call me back today.....he did not call that day. Or ever.

Customer service is horrible car been there 2 days nothing has happen , employees don’t know how to talk to your warranty provider just everything is horrible first and last time ‼️

Everytime while coming in to get my vehicle serviced,Tam Lee always provides me with outstanding service.He’s so kind!