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Peake BMW

(118 reviews)
Visit Peake BMW
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:30am–5:00pm
Sunday Closed Closed
New (504) 273-6618 (504) 273-6618
Used (504) 273-7631 (504) 273-7631
Service (504) 273-6758 (504) 273-6758

Inventory

See all 133 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since May 2013.
We are committed to excellent customer service. Our highly trained and friendly staff has pride in our dealership and that will show in the way we up keep our state of the art showroom and the attention to detail we show each and every customer that walks through our doors. At Peake BMW you're family and are a part of a greater family and community of BMW owners. We devote ourselves to helping and serving our customers to the best of our ability. It is our honor to have you drive home in the vehicle of your dreams.
Most Dedicated BMW dealer in Louisiana

Service center

Phone number (504) 273-6758

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:30am–5:00pm
Sunday
Closed

Reviews

(118 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Peake BMW from DealerRater.

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I visited Peake BMW for a routine brake pad replacement.

I visited Peake BMW for a routine brake pad replacement. Initially, I was informed it was merely a sensor issue, yet I was still advised to opt for a $300 brake package, which I approved. However, upon leaving, my dashboard illuminated with multiple warning lights. I returned immediately, and the dealership then claimed my brakes had deteriorated and required an additional $700 repair. They also diagnosed issues with the VANOS solenoids. I consented to over $1,000 in repairs, trusting their expertise. Unfortunately, the problems persisted. The warning lights reappeared, and the next day, my vehicle broke down, necessitating a tow back to the dealership at my expense. Subsequently, I was informed of a $3,000 repair requirement, with potential for further issues. Throughout this process, I was consistently assured that my car was “safe.” Seeking clarity, I consulted an independent mechanic who confirmed that the VANOS solenoids had been improperly installed and that several recommended repairs were unnecessary. I attempted to address these concerns directly by delivering a formal complaint to the general manager. Regrettably, it was declined, and I was directed to their legal counsel. This experience has been both financially and emotionally taxing. I hope sharing this will inform others and encourage the dealership to prioritize transparency and customer care. Steer clear, there’s a reason for all the 1 star reviews.

I visited Peake BMW for a routine brake pad replacement.

I visited Peake BMW for a routine brake pad replacement. Initially, I was informed it was merely a sensor issue, yet I was still advised to opt for a $300 brake package, which I approved. However, upon leaving, my dashboard illuminated with multiple warning lights. I returned immediately, and the dealership then claimed my brakes had deteriorated and required an additional $700 repair. They also diagnosed issues with the VANOS solenoids. I consented to over $1,000 in repairs, trusting their expertise. Unfortunately, the problems persisted. The warning lights reappeared, and the next day, my vehicle broke down, necessitating a tow back to the dealership at my expense. Subsequently, I was informed of a $3,000 repair requirement, with potential for further issues. Throughout this process, I was consistently assured that my car was “safe.” Seeking clarity, I consulted an independent mechanic who confirmed that the VANOS solenoids had been improperly installed and that several recommended repairs were unnecessary. I attempted to address these concerns directly by delivering a formal complaint to the general manager. Regrettably, it was declined, and I was directed to their legal counsel. This experience has been both financially and emotionally taxing. I hope sharing this will inform others and encourage the dealership to prioritize transparency and customer care. Steer clear, there’s a reason for all the 1 star reviews.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Worst customer service ever.

Worst customer service ever. This dealership is a joke. No care for customer satisfaction! My car was side swiped and we figured bringing it to a BMW facility it would be fixed properly. When going to pick up the cars paint had runs in it. When leaving it there to be fixed properly was called 3 hours later and told the car was fixed. A week later now the clear coat is peeling. When told to come in to drop off. Now being told they don't have a rental because of holiday. 2nd in command Mr Barnes comes to lobby to talk to me said he reached out to my husband who has been out of town and informed him that the rental wouldn't be available untill tomorrow! Why would communication start with my husband? No communication was ever made with my husband at all durning this process. Everything has went through me. When asked to talk to the 1 person higher in command then him was told hes at the top, called me by the wrong name and stated that he won't argue with me. No customer satisfaction at all.. worst dealer I have ever dealt with. I have own almost every kind of car. This is absolutely worst customer care I have ever dealt with. I can promise you this is and will be the last time I use this dealership for absolutely anything. And I have told everyone iknow with a BMW to never use this place again.

Worst customer service ever.

Worst customer service ever. This dealership is a joke. No care for customer satisfaction! My car was side swiped and we figured bringing it to a BMW facility it would be fixed properly. When going to pick up the cars paint had runs in it. When leaving it there to be fixed properly was called 3 hours later and told the car was fixed. A week later now the clear coat is peeling. When told to come in to drop off. Now being told they don't have a rental because of holiday. 2nd in command Mr Barnes comes to lobby to talk to me said he reached out to my husband who has been out of town and informed him that the rental wouldn't be available untill tomorrow! Why would communication start with my husband? No communication was ever made with my husband at all durning this process. Everything has went through me. When asked to talk to the 1 person higher in command then him was told hes at the top, called me by the wrong name and stated that he won't argue with me. No customer satisfaction at all.. worst dealer I have ever dealt with. I have own almost every kind of car. This is absolutely worst customer care I have ever dealt with. I can promise you this is and will be the last time I use this dealership for absolutely anything. And I have told everyone iknow with a BMW to never use this place again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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The service department is such a scam.

The service department is such a scam. They will find any excuse to avoid covering stuff under warranty. They will lie and come up with xx reasons and pad the bill to the customer. There is a reason why people drive to Baton Rouge and surrounding areas for their BMW needs. They can't even keep a service manager - always changing hands.

The service department is such a scam.

The service department is such a scam. They will find any excuse to avoid covering stuff under warranty. They will lie and come up with xx reasons and pad the bill to the customer. There is a reason why people drive to Baton Rouge and surrounding areas for their BMW needs. They can't even keep a service manager - always changing hands.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Peake BMW has horrible service.

Peake BMW has horrible service. I’ve been a loyal customer for over 30 years and their service has declined over the past two years.  The service technician dented the hood on my car and did not tell anyone until we were driving off and noticed the damage. They also left grease all over my light colored seats and did not replace screws on the trim. The service manager avoids phone calls. Buyer beware.

Peake BMW has horrible service.

Peake BMW has horrible service. I’ve been a loyal customer for over 30 years and their service has declined over the past two years.  The service technician dented the hood on my car and did not tell anyone until we were driving off and noticed the damage. They also left grease all over my light colored seats and did not replace screws on the trim. The service manager avoids phone calls. Buyer beware.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Mr Le in service is awesome and always in time.

Mr Le in service is awesome and always in time. He always leaves a message and returns the phone calls

Mr Le in service is awesome and always in time.

Mr Le in service is awesome and always in time. He always leaves a message and returns the phone calls

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Far and away the worst dealer service I have ever

Far and away the worst dealer service I have ever encountered. Absolute garbage. The millisecond the sale is done, you move to the junk pile. The "service" advisor doesn't bother to look at what your appointment is about until you get there, and acts as if you're the idiot for expecting them to have what they need to perform the service THEY SCHEDULED. I would drive 3 hours out of my way to avoid these hacks.

Far and away the worst dealer service I have ever

Far and away the worst dealer service I have ever encountered. Absolute garbage. The millisecond the sale is done, you move to the junk pile. The "service" advisor doesn't bother to look at what your appointment is about until you get there, and acts as if you're the idiot for expecting them to have what they need to perform the service THEY SCHEDULED. I would drive 3 hours out of my way to avoid these hacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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dishonest and slick, no one takes responsibility, super

dishonest and slick, no one takes responsibility, super budget treatment for a luxury price. avoid.

dishonest and slick, no one takes responsibility, super

dishonest and slick, no one takes responsibility, super budget treatment for a luxury price. avoid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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Been dealing with them on a lease for over two years.

Been dealing with them on a lease for over two years. Consistently slick bordering on dishonest, staff is rude and not helpful and everything is someone else's fault. terrible service at a luxury price. i wonder if it's all BMW or just these guys, but i won't deal with either after this.

Been dealing with them on a lease for over two years.

Been dealing with them on a lease for over two years. Consistently slick bordering on dishonest, staff is rude and not helpful and everything is someone else's fault. terrible service at a luxury price. i wonder if it's all BMW or just these guys, but i won't deal with either after this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Been dealing with them on a lease for over two years.

Been dealing with them on a lease for over two years. Consistently slick bordering on dishonest, staff is rude and not helpful and everything is someone else's fault. terrible service at a luxury price. i wonder if it's all BMW or just these guys, but i won't deal with either after this.

Been dealing with them on a lease for over two years.

Been dealing with them on a lease for over two years. Consistently slick bordering on dishonest, staff is rude and not helpful and everything is someone else's fault. terrible service at a luxury price. i wonder if it's all BMW or just these guys, but i won't deal with either after this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Our dealership for 10 or more years.

Our dealership for 10 or more years. They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowledgeable about the process. Was also attentive to our concerns and requirements on our search. We found just what we needed. Thank you Mr young for all your help.

Our dealership for 10 or more years.

Our dealership for 10 or more years. They are always professional and efficient in their service. Mr Leanard Young helped us purchase our car in May. He was very professional and knowledgeable about the process. Was also attentive to our concerns and requirements on our search. We found just what we needed. Thank you Mr young for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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