Valley BMW

I went in today to receive help with getting my system reset. Cassidy was very friendly and helped me get out of there quickly!

I really had a very bad experience with Valley BMW dealership. I was looking for BMW X7 and I was very firm on the price right from the start. I requested for a quote on a specific car and after discussing with a salesperson (dont want to name the person), a couple of times over 2 weeks, the salesperson said he understood my situation/budget and needed me to come to the dealership. With a pregnant wife and 4 hour round trip drive, I said I don't want to come until the deal is doable. The salesperson guaranteed that he can make the numbers work with his employee vouchers and other incentives that he can leverage to make this work. After driving to the dealership, along with my pregnant wife, the salesperson and the manager quoted me the full price and later asked me to pay 5k more than agreed price. This is very unprofessional and sad.

Richard Deeds is the worst service advisor I have ever met. I went in for a recall that BMW called me for, and when they gave me my car back 1 day later oil leaked everywhere and they said I need $5000 worth of repairs, after they inspected it. Never did it leak like that before. He hung up on me and blamed it on me when I asked for him to make it right. He didn’t even look at the problem but said I had an attitude when I didn’t even cuss or even yell. Not sure if Valley BMW is against American free speech, but Richard Deeds needs to be accountable.its not a coincidence that my car leaked oil everywhere after Richard Deeds serviced it, but apparently his unaccountability says it was. How do you hang up on a customer whose car you potentially ruined? Avoid this shady Service Tech.

Richard Deeds is the worst service advisor I have ever met. I went in for a recall that BMW called me for, and when they gave me my car back 1 day later oil leaked everywhere and they said I need $5000 worth of repairs, after they inspected it. Never did it leak like that before. He hung up on me and blamed it on me when I asked for him to make it right. He didn’t even look at the problem but said I had an attitude when I didn’t even cuss or even yell. Not sure if Valley BMW is against American free speech, but Richard Deeds needs to be accountable.its not a coincidence that my car leaked oil everywhere after Richard Deeds serviced it, but apparently his unaccountability says it was. How do you hang up on a customer whose car you potentially ruined? Avoid this shady Service Tech.

My service advisor Kam was nice and helpful. However, the service department as a whole is not organized, nor well communicated. No greeter or a check-in-person as customers arrive, no coffee or pastries while waiting. Thank goodness they got rid of the outside kiosk machine they had last year, I thought I was ordering a $1000 big Mac at the McDonald's. The place is not friendly or welcoming. So far, compare to Stevens Creek BMW, Modesto Mercedes, Valley Lexus (same owner), Merced Volkswagen, Mistlin Honda, Modesto Toyota dealership service departments, Valley BMW is at the very bottom of my favorite dealerships. It's very frustrating to get any accurate information. I was notified by a text that my car was ready around 4 pm, I showed up at 8:30 the next morning after a 50 min drive from home, and I was told that my car was not ready, it was a wrong text, I asked Kam to double check, he then said it was ready and it's being washed right now. I waited about 30 min, got my keys, it was full of condensation, definitely not "just washed". I don't know what I was waiting for the whole time. Anyway, my car finally got washed as promised, I was there waiting to pick up a "READY" vehicle for 90 min. Not a "I'm sorry for the confusion and misinformation, thank you for waiting". I wish they can improve upon their service, make the experience more informative and pleasant.

No return phone calls 3x No return texts. 4x Going on 3 week's Will drive 100 miles not to return to Valley BMW CS SUX

Horrible 3000.00 replaced hydraulic pump and latch. Parts were glued on before so I understand they bookmark given back in pieces. Not given the option to replace the trim Cable not fixed as requested Roland the sales man is a lame duck And speaking of duck 3 calls to the sales manager and no response As a business owner I would help my client in some way They don t care

Alex Walker was very personable and full of knowledge. I can’t explain how pleased I was. EXCELLENT SERVICE!!!! 😊I will always send anyone look for a great car your way.I truly appreciate the kindness and all your effort. Thank you for helping me with the purchase of my Beautiful Car😁And Ms. Mayra your a sweetie , thanks for a easy signing ❤️

Great experience Monique and John Phillips Made it easy to chose a BMW from Valley BMW. Thank everyone for all the Help wife loved the 540i For Valentine’s Day. Thank you again.

Excellent proactive service consultant. Assisted me throughout with my repair and wonderful introduction to a new BMW dealership since our recent move to the area.