BMW of Doylestown A Thompson Dealership

I can't say enough good things about David! I've been a customer of Thompson BMW for many years. It was great to deal with David, who is very professional! I give 5 star rating for David because service goes beyond my expectations. It was a stress free experience.

I just purchased a new 2024 X3 xDrive30i at BMW of Doylestown. The customer service I received from entering the dealership to driving away with my new car was exemplary. James Erlikh in Sales was very knowledgable, professional and great to work with! I appreciated his patient style, answering my many questions comparing the X1 and X3, allowing me to make a very important, personal decision without pressure. Nicole Bishop in Finance was also helpful and pleasant to work with. Kerrie Greene is an expert in all things iDrive and walked me through an extremely helpful orientation. I also got a fair value of my trade-in. Overall I had a very positive customer experience!

Completely incompetent service department. Dropped car off for service after making appointment over a week ago and told lady on call what needed to be done. Dropped car off for 7:30 service. Called hours after dropping car off to see if car was ready and they had no idea car was there and couldn't even locate the vehicle where they parked it

Either outright deceitful or incompetent, either way, I would never do business with this dealer again. Here's the email I sent to Joseph Spallone (Business Development Executive at Thompson). To summarize, I was told a BMW extended warranty was NOT available on a 2021 BMW still in warranty and under mileage. However, they offered to sell me a 3rd Party Warranty (not the one that they even advertise - Southwest Re which has terrible reviews BTW, that costs over 2x the cost of the BMW Platinum Vehicle Service Contract... Fishy? What I didn't say in the email was that I called a Finance manager at Thompson (a very nice female) who even told me what I heard was "not right". 02/16/2024 - Visit with Mr Stump (0 followup) 02/23/2024 - Email to Mr Spallone (never heard back from supposed manager at Thompson) Email: "Hi Joseph, I went into your dealership with every intent of purchasing my leased 2021 X3M Competition, but received either misinformation or was flat out lied to about my extended warranty options… instead I was pointed to one of your 3rd party warranties which costs almost twice that of the BMW option. I was told the BMW factory warranty was not available on my vehicle, so I decided to do some homework. 3 other BMW dealers tell me otherwise, and all provided me quotes: * My local dealer Princeton BMW * Camarillo BMW which is heavily touted on the BMW forums for selling extended warranties * And your neighboring dealer in Fort Washington. I would like your perspective on the situation? Was your salesman and finance rep he talked to incorrect or was there some level of deception going on? I’ve dealt with some dealerships in the past that are less than truthful or flat out dishonest. I would hope that Thompson BMW isn’t one of those." Reply: Understand about the situation. I will pass over to the at manager at Thompson BMW. To summarize: - Poor communications - Questionable sales practices - Dealer gave up an easy sale (I went in ready to pay and instead left as a pissed off, lost customer). I did visit the a fore mentioned dealership in Ft Washington and walked out in 3 hours with a X3 M Competition. Quick and easy. If you go there, see Nick. Pleasure to work with.

worst customer service in buying a car. They don't get back to you in a timely fashion nor are able to provide documentation for supposed payments they make on your behalf....stay away seems like a sleazy organization at worst or disorganized and careless at best

When we walked into Thompson BMW I wanted to look at the BMWX2 . We were told it was not Yet available. We were introduced to our sales person Denise Rossi. Little did we know we just hit the jackpot. Denise Was knowledgeable and pleasant to work with. She made the experience purchasing a new car a wonderful experience. From start to finish Denise helped me order my dream car. Every detail of the car we purchased came in perfect. We selected the New redesigned BMWX1 , I could not be happier. The whole staff and dealership were Friendly and helpful to work with. Our special thanks and gratitude goes solely to Denise Rossi. If you are looking for that perfect BMW to purchase ask for Denise

Simply the best car buying experience with Alex Simpson from Thomson BMW. This dealership is above any expectations. The way how they treat their customers is like to be a family member. Definitely can recommend this place to anyone!

I’ve been working with Alex McKenzie over the past couple years with servicing my M340. He has always done an excellent job with responding quickly, and making sure that I am happy and satisfied with my car. I Would highly recommend him to anyone looking to service their car in the area, especially if dealing with aftermarket products and looking for a little extra performance and fun!

After a terrific experience with my first BMW a few years ago, my wife and I recently purchased another from Raul at Thompson BMW. From the initial order through delivery, Raul was well-informed, communicative, and professional. The entire process was quick, easy, and transparent. No pushy sales tactics or add-ons. Other dealerships should take note of how Raul and Thompson do business.

The sales process was a hassle (buying out a lease). Communication was lackluster at best. The service center experience is great.