Thompson BMW Hours
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Located in Doylestown, Pennsylvania, the staff at Thompson BMW will help you find the BMW vehicle you want.
Come on in and take a test drive! Our sales staff will help you find that new BMW or quality used car that you have been searching for.
We are conveniently located at Routes 313 & 611. The entire staff at Thompson BMW looks forward to serving you!
"Complimentary car wash, vacuum and loaner vehicles available with every service"
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Thompson BMW became my to go dealer after relocating to PA, for the last 6 years they have maintain all 3 of my cars 08 E60, 07 E70 & 14 F10 . Over the... years some experiences have been better than others but overal nothing to brag about . However over the last 14 months the experiences have been a total nightmare. In February of 17 dropped off the 14 F10 for inspection and oil change a week before a FL trip. Two day to my trip and my car get rear ended by one of their employees. The car was left over night outside the car wash bay and not in a parking space as it should have. And had to fight tooth and nail with management for them to handle it , as they were suggesting to be handle as a regular traffic incident . And now they've had my 07 E70 for over 3 weeks proving no updates, no return of phone calls and after speaking with the service manager receiving treatment as if they were doing the work for free. Disrespect, offended and handled with a "we don't care for your business" attitude. Needless to say I would never use them again and will stir people away from this place. Not many options in the area for dealers but will try my luck further away and give another dealer my business.
Oscar- We take these reviews very seriously and apologize for your dissatisfaction. If you could, please call me directly at 267-898-2579. I would lik...e an opportunity to discuss this. Sincerely, Dennis Kelly, General Manager
Called the parts department at closing time and could not have been treated more courteously and professionally by Tom. He took the time find a solution... to my dilemma that six service people, four parts people at three other BMW dealers, and two rep from the BMW Genius Center could not solve. I am grateful and would highly recommend this dealership and will look to them for help with our three BMWs.
Lisa, thank you for your feedback! We are thrilled to hear that Tom was able to help you figure out what was wrong with your vehicle, and look forward... to working with you in the future.
Knew what I was looking for and they had it. Cut a very fair deal over phone. When I picked up car it was just as described. Great experience overall!
Thank you for your feedback, John! We hope you are enjoying your vehicle and look forward to working with you in the future.
Being an out of state Buyer can sometimes be nerve racking especially when you are dealing with a dealership that you have never dealt with. In this particular... purchase I found Thompson BMW to be a great place to deal with. Any concerns I might have had in the beginning were quickly devolved. The salesman I dealt with was exceptional [Rob RIdgway] and resolved any concerns I had quickly and efficiently. I might add that I was looking for an X5 in 5 states with a specific exterior and interior color combinations and with specific options I wanted. It was a rare combination but Thompson was the only dealer in 5 states that had it. The whole purchase process was made a piece cake by Thompsons sales, finance, and service departments. I would certainly purchase a vehicle from them again! Excellent experience!
Thank you so much for your feedback, Larry! We are thrilled that you chose to do business with our dealership and that your experience with Rob was a ...great one. We hope you enjoy your X5!
WORST BUYING EXPERIENCE EVER! if 0 stars was an option I surely would have picked that. I was treated as a burden not a customer! I made the mistake of... contacting thompson about a used car they had on the website. As I live in NJ my Mother went down to look at it. She said it looked and drove great so it seemed like it was going to be a breeze. The sales men Steve Borghi did nothing but makes this the most difficult experience ever. He refused to take a deposit as I was not comfortable purchasing the car site unseen. His response was that's it's a certified car so nothing is wrong with it. Not to mention it had to be brought back to service less then 1 week after purchase where the car was only driven twice. After 4 phone calls he eventually was willing to take a deposit. The catch is I made this deposit on a Friday and he said I HAD to be in the next morning at opening to get the car because they would be too busy to help me any other time. After a 2 hour drive to get there at 9am there was not a single customer there from the moment I got in to the moment I left. Finally got the heck out of there and when the car had to be brought in to be serviced we made the mistake of asking what was wrong with it. The guys response was that I knocked something loose. Even though I drove the car twice... About two weeks before my temp plate expired I called to get a new one in case the plates didn't come in on time. Two phone calls and two emails later it never gets done. I get a call two days before the plates expire and I'm told I can't get a new temp plate now that the real ones are in. Originally I had asked for my mother to pick them up as she lives in the area. Unfortunately she was out of town for the weekend so I said I would have to call back after I spoke to her. Called back and he never returned my call. A couple hours later he calls back and I tell him I need them shipped as nobody is around to pick them up. I'm told "I already went to go pick them up, they are on my desk and I am done for the day. I don't know what to tell you." So now my temp plate expires tomorrow and I have no way of getting new ones. Avoid this place at all costs!!!
Dealer note: We spoke at length with this client and resolved the problems he was having. We did request that he remove or edit this review. Please do... not take this as a reflection of the way we do business.
See Rob he is the most patient / authentic associate you will ever come across, and very honest when it comes to future maintence due to mileage. Dealt... with this sales pro over the years and his knowledge and commitment to customer satisfaction exceeded our expectations. Thank you Rob
Mike, thanks for your feedback regarding our dealership and your interactions with Rob! We appreciate your loyalty to Thompson and the BMW brand.
I have purchased 3 BMW's in the last 4 years from Thompson BMW. I was very satisfied with my trade in's and the price I paid for my vehicles. the service... dept. is the best, vehicle done on time and returned cleaned inside and out, I did send my neighbor to Thompson BMW and she did indeed purchase a BMW from Thompson. I well be a cust. for life and I strongly would recommend Thompson BMW.
Tom, it is a pleasure to hear a returning customer continue to have such an excellent experience with our team. They will be pleased to hear your kind... words. We appreciate your business and look forward to seeing you again in the future.
Excellent service as always. They go out of their way to make you feel valued everyone time you step in the dealership. Highly recommend them!
Joel: Thank you so much for taking the time to write this review! We truly appreciate your recommendation, and we're so happy that your experiences wi...th Thompson have met your expectations.
I bought many cars from Thompson but this was my first BMW. The sales staff were friendly and polite. They were able to answer every question I could think... of. They treated me with respect and gave me a great deal! I recently had my first service performed and the service department matched the experience in sales. I stopped in to make a appointment and they serviced my car that day. They greeted me when I arrived and even gave me a BMW loaner car and a free car wash! The service in unbeatable!
MB - We're happy to hear the team at Thompson BMW were able to meet your expectations. Thank you for taking the time to leave this review, and we hope... to see you again in the future. Best,Dennis Kelly General Manager Thompson BMW 215-340-3900 x2579 firstname.lastname@example.org"
Thompson BMW always does a great job servicing my vehicle! They are the best!
Remey - Thank you for taking the time to leave this review. We hope to see you again in the future. Best, Dennis Kelly General Manager Thompson BMW 21...5-340-3900 x2579 email@example.com