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The sales process was a hassle (buying out a lease).
The sales process was a hassle (buying out a lease). Communication was lackluster at best. The service center experience is great.
We're sorry to see this review, but we appreciate your feedback and will pass it along so our team can improve.
Didn't get the tags I paid for
They charged me $550.00 for tag and title work but DID NOT get any tags for me, I told both the salesmen and financing manager that I needed NEW tags because the ones I was transferring from my old car were lost in the accident tag and title in MD is only $287.00 so they over charged me for that as well. They also raised the cars price $2,000.00 higher while I was on my way up to see it and left the old sticker in the glove box so I saw it.
Hi Jay, we're sorry to see this review come through. If you'd like to speak with our General Manager, Dennis, he would like the opportunity to discuss this issue. (267) 898-2579
I have had the pleasure of working with Kyle Sharp & Rob...
I have had the pleasure of working with Kyle Sharp & Rob Ridgway on the purchase of our car. These gentlemen went above and beyond to make my wife and I happy. Coming from out of state to pick up a car can be a nerve wrecking experience, yet these gentlemen did everything that they could to make us feel comfortable and both were accommodating at the same time. I am a very particular buyer who wants their cars to be perfect – instead of pushing me away – they did the right thing and made the deal work. When any of my friends or family will be interested in a new car / BMW I will definitely send them to Rob and Kyle at Thompson BMW. Thank you gentlemen, SPR
Thank you so much for taking the time to share about your recent experience at Thompson BMW! We're glad our team was able to help you out. Please let us know if you have any other questions, we're always happy to help!
David is the man. I met him several years ago and was...
David is the man. I met him several years ago and was impressed by his knowledge and passion of the BMW brand. He has kept in touch with me the whole time and I finally pulled the trigger on a pre-owned 2021 BMW 330i xDrive. I am so happy with this vehicle and that David and Kyle Sharp went out of their way to take care of me. Looking for a BMW, ask for David. Thanks guys!
Thank you so much for the positive feedback about your recent experience at Thompson BMW, Joe!
Very unprofessional, Manager decided, against all...
Very unprofessional, Manager decided, against all evidence and the opinion of an expert from a very well known windshield replacement shop, that she found a microscopical sign of an impact to my cracked windshield (on my 2018 BMW X3) and therefore BMW won't consider it a stress crack covered by the warranty. Manager obviously does not have the necessary expertise, she was just judging in favor of BMW.
We're very sorry to hear your last visit to our service center was less than exceptional. We strive to satisfy our customer's needs, and we'd like to work towards a mutual solution. At your convenience, please contact our Service Manager, Andi (267) 898-2555
Disappointed I had to pay for a loaner even though...
Disappointed I had to pay for a loaner even though service was for a recall. I was led to believe that the credit card hold would be refunded.
We are sorry to hear about your experience. Please call our Service Manager, Andi Glassmyer, at 267-898-2555, as she would like to speak with you about this.
I had a great experience, Dennis helped me every step of...
I had a great experience, Dennis helped me every step of the way to ensure I walked away with the car I wanted. He was excellent and I would purchase another vehicle through Thompson BMW thanks to Dennis’ help.
We're glad Dennis was able to find the right vehicle for you and we look forward to seeing you again down the road. Enjoy your new vehicle!
Amazing purchased experience, Dennis Ridges my salesman...
Amazing purchased experience, Dennis Ridges my salesman was fantastic and so nice what a great guy I would highly recommended Thompson BMW, I’m so happy with my 435i
We are so happy our Thompson BMW team earned your five stars. Thanks Paul!
Dennis Bridges is a super salesman - knowledgeable,...
Dennis Bridges is a super salesman - knowledgeable, friendly, available, and easy to deal with. He cared about finding the right car for me, ad made the transaction simple and safe in this covid era. I completed recommend him and the Thompson dealership
We are so happy our Thompson BMW team earned your five stars. Thanks Steve!
Dennis was easy to work with and responsive to my needs....
Dennis was easy to work with and responsive to my needs. I’d work with him again given the chance and recommend him to others.
Thanks a million, from the Thompson BMW Team!