Thompson BMW

4.3
(1,212 reviews)
Visit Thompson BMW
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–7:00pm
Tuesday 8:00am–7:00pm 7:30am–7:00pm
Wednesday 8:00am–7:00pm 7:30am–7:00pm
Thursday 8:00am–7:00pm 7:30am–7:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (267) 884-0252 (267) 884-0252
Used (267) 544-1696 (267) 544-1696
Service (215) 798-6309 (215) 798-6309

Inventory

See all 204 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since December 2007.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Located in Doylestown Pennsylvania the staff at Thompson BMW will help you find the BMW vehicle you want.

Come on in and take a test drive! Our sales staff will help you find that new BMW or quality used car that you have been searching for.

We are conveniently located at Routes 313 & 611. The entire staff at Thompson BMW looks forward to serving you!
Complimentary car wash vacuum and loaner vehicles available with every service

Service center

Phone number (215) 798-6309

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.3
(1,212 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

worst customer service in buying a car.

worst customer service in buying a car. They don't get back to you in a timely fashion nor are able to provide documentation for supposed payments they make on your behalf....stay away seems like a sleazy organization at worst or disorganized and careless at best

1.0

worst customer service in buying a car.

worst customer service in buying a car. They don't get back to you in a timely fashion nor are able to provide documentation for supposed payments they make on your behalf....stay away seems like a sleazy organization at worst or disorganized and careless at best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We take your feedback seriously and would like to investigate the issues you raised regarding the delay in communication and the documentation of payments. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Please feel free to contact our General Manager, Troy, at your convenience (267) 898-2506

Show full review
5.0

Wonderful Experience ordering my Dream car

When we walked into Thompson BMW I wanted to look at the BMWX2 . We were told it was not Yet available. We were introduced to our sales person Denise Rossi. Little did we know we just hit the jackpot. Denise Was knowledgeable and pleasant to work with. She made the experience purchasing a new car a wonderful experience. From start to finish Denise helped me order my dream car. Every detail of the car we purchased came in perfect. We selected the New redesigned BMWX1 , I could not be happier. The whole staff and dealership were Friendly and helpful to work with. Our special thanks and gratitude goes solely to Denise Rossi. If you are looking for that perfect BMW to purchase ask for Denise

5.0

Wonderful Experience ordering my Dream car

When we walked into Thompson BMW I wanted to look at the BMWX2 . We were told it was not Yet available. We were introduced to our sales person Denise Rossi. Little did we know we just hit the jackpot. Denise Was knowledgeable and pleasant to work with. She made the experience purchasing a new car a wonderful experience. From start to finish Denise helped me order my dream car. Every detail of the car we purchased came in perfect. We selected the New redesigned BMWX1 , I could not be happier. The whole staff and dealership were Friendly and helpful to work with. Our special thanks and gratitude goes solely to Denise Rossi. If you are looking for that perfect BMW to purchase ask for Denise

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Thank you so much for taking the time to leave us a 5-star review! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us at Thompson BMW.

Show full review
5.0

Simply the best car buying experience with Alex Simpson

Simply the best car buying experience with Alex Simpson from Thomson BMW. This dealership is above any expectations. The way how they treat their customers is like to be a family member. Definitely can recommend this place to anyone!

5.0

Simply the best car buying experience with Alex Simpson

Simply the best car buying experience with Alex Simpson from Thomson BMW. This dealership is above any expectations. The way how they treat their customers is like to be a family member. Definitely can recommend this place to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for this wonderful review. We appreciate you sharing about your experience with Alex, and we hope to see you again soon!

Show full review
5.0

I’ve been working with Alex McKenzie over the past couple

I’ve been working with Alex McKenzie over the past couple years with servicing my M340. He has always done an excellent job with responding quickly, and making sure that I am happy and satisfied with my car. I Would highly recommend him to anyone looking to service their car in the area, especially if dealing with aftermarket products and looking for a little extra performance and fun!

5.0

I’ve been working with Alex McKenzie over the past couple

I’ve been working with Alex McKenzie over the past couple years with servicing my M340. He has always done an excellent job with responding quickly, and making sure that I am happy and satisfied with my car. I Would highly recommend him to anyone looking to service their car in the area, especially if dealing with aftermarket products and looking for a little extra performance and fun!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing such a wonderful review of Thompson BMW!

Show full review
5.0

After a terrific experience with my first BMW a few years

After a terrific experience with my first BMW a few years ago, my wife and I recently purchased another from Raul at Thompson BMW. From the initial order through delivery, Raul was well-informed, communicative, and professional. The entire process was quick, easy, and transparent. No pushy sales tactics or add-ons. Other dealerships should take note of how Raul and Thompson do business.

5.0

After a terrific experience with my first BMW a few years

After a terrific experience with my first BMW a few years ago, my wife and I recently purchased another from Raul at Thompson BMW. From the initial order through delivery, Raul was well-informed, communicative, and professional. The entire process was quick, easy, and transparent. No pushy sales tactics or add-ons. Other dealerships should take note of how Raul and Thompson do business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing such a wonderful review of Thompson BMW!

Show full review
2.0

The sales process was a hassle (buying out a lease).

The sales process was a hassle (buying out a lease). Communication was lackluster at best. The service center experience is great.

2.0

The sales process was a hassle (buying out a lease).

The sales process was a hassle (buying out a lease). Communication was lackluster at best. The service center experience is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We're sorry to see this review, but we appreciate your feedback and will pass it along so our team can improve.

Show full review
1.0

Didn't get the tags I paid for

They charged me $550.00 for tag and title work but DID NOT get any tags for me, I told both the salesmen and financing manager that I needed NEW tags because the ones I was transferring from my old car were lost in the accident tag and title in MD is only $287.00 so they over charged me for that as well. They also raised the cars price $2,000.00 higher while I was on my way up to see it and left the old sticker in the glove box so I saw it.

1.0

Didn't get the tags I paid for

They charged me $550.00 for tag and title work but DID NOT get any tags for me, I told both the salesmen and financing manager that I needed NEW tags because the ones I was transferring from my old car were lost in the accident tag and title in MD is only $287.00 so they over charged me for that as well. They also raised the cars price $2,000.00 higher while I was on my way up to see it and left the old sticker in the glove box so I saw it.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Hi Jay, we're sorry to see this review come through. If you'd like to speak with our General Manager, Dennis, he would like the opportunity to discuss this issue. (267) 898-2579

Show full review
5.0

I have had the pleasure of working with Kyle Sharp & Rob...

I have had the pleasure of working with Kyle Sharp & Rob Ridgway on the purchase of our car. These gentlemen went above and beyond to make my wife and I happy. Coming from out of state to pick up a car can be a nerve wrecking experience, yet these gentlemen did everything that they could to make us feel comfortable and both were accommodating at the same time. I am a very particular buyer who wants their cars to be perfect – instead of pushing me away – they did the right thing and made the deal work. When any of my friends or family will be interested in a new car / BMW I will definitely send them to Rob and Kyle at Thompson BMW. Thank you gentlemen, SPR

5.0

I have had the pleasure of working with Kyle Sharp & Rob...

I have had the pleasure of working with Kyle Sharp & Rob Ridgway on the purchase of our car. These gentlemen went above and beyond to make my wife and I happy. Coming from out of state to pick up a car can be a nerve wrecking experience, yet these gentlemen did everything that they could to make us feel comfortable and both were accommodating at the same time. I am a very particular buyer who wants their cars to be perfect – instead of pushing me away – they did the right thing and made the deal work. When any of my friends or family will be interested in a new car / BMW I will definitely send them to Rob and Kyle at Thompson BMW. Thank you gentlemen, SPR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share about your recent experience at Thompson BMW! We're glad our team was able to help you out. Please let us know if you have any other questions, we're always happy to help!

Show full review
5.0

David is the man. I met him several years ago and was...

David is the man. I met him several years ago and was impressed by his knowledge and passion of the BMW brand. He has kept in touch with me the whole time and I finally pulled the trigger on a pre-owned 2021 BMW 330i xDrive. I am so happy with this vehicle and that David and Kyle Sharp went out of their way to take care of me. Looking for a BMW, ask for David. Thanks guys!

5.0

David is the man. I met him several years ago and was...

David is the man. I met him several years ago and was impressed by his knowledge and passion of the BMW brand. He has kept in touch with me the whole time and I finally pulled the trigger on a pre-owned 2021 BMW 330i xDrive. I am so happy with this vehicle and that David and Kyle Sharp went out of their way to take care of me. Looking for a BMW, ask for David. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the positive feedback about your recent experience at Thompson BMW, Joe!

Show full review
1.0

Very unprofessional, Manager decided, against all...

Very unprofessional, Manager decided, against all evidence and the opinion of an expert from a very well known windshield replacement shop, that she found a microscopical sign of an impact to my cracked windshield (on my 2018 BMW X3) and therefore BMW won't consider it a stress crack covered by the warranty. Manager obviously does not have the necessary expertise, she was just judging in favor of BMW.

1.0

Very unprofessional, Manager decided, against all...

Very unprofessional, Manager decided, against all evidence and the opinion of an expert from a very well known windshield replacement shop, that she found a microscopical sign of an impact to my cracked windshield (on my 2018 BMW X3) and therefore BMW won't consider it a stress crack covered by the warranty. Manager obviously does not have the necessary expertise, she was just judging in favor of BMW.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
Dealer response

We're very sorry to hear your last visit to our service center was less than exceptional. We strive to satisfy our customer's needs, and we'd like to work towards a mutual solution. At your convenience, please contact our Service Manager, Andi (267) 898-2555

Show full review
See all 1212 reviews