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I would give a 0 star if possible, bought a 2018 BMW 530i here, and was told by the sales person that it will come with 2 keys, and it has a battery malfunction... that I had to bring it into a local BMW on my own when I get the car because she said she doesn't have parts for it. After I paid for the car in full and have the car delivered all the way to California, it only came with 1 key. I called the sales person right away, she said she's no longer with the company and wanted me to call their used car manager Bob Stockton to request for it (Took me a week to have them reply), but he told me nothing on the contract said they owe me a 2nd key, so he wants me to pay for it, bunch of liars there. Well, lesson learned for me, make sure if the sales person say they going to get you something, it is on the contract you sign, also, never deal with this Jackie Cooper anymore, very horrible experience.
Initial visit to dealership was pleasant as I spoke with different salesmen to acquire information on vehicle purchase. Unsure of decision on purchase... I gave deposit to hold until return. Dealership then called offering to deliver vehicle as I live 2 hours away. Still very accommodating they negotiated on price and delivered vehicle the next day. This is where customer service stopped… I did NOT receive a second key for vehicle as promised even after multiple requests. A simple copy of the contract for purchase fell to the same fate. Phone calls for assistance were not returned. I would NOT return to this dealership again.
Went to this dealership to check out their automobiles. They had a large selection of quality automobiles and friendly dealers. We enjoyed our experience... very much.
I worked with Cory Lowe in the Internet Sales dept. He was very communicative, helpful, and the perfect amount of assertive without being pushy or overbearing.... We purchased from out of town (4hrs away), and no question was too small. Cooper's fair pricing made for a smooth negotiation and sale. We bought a 2018 X5 xDrive35i and got a great deal on a service demo w/ ~4500 miles on it. In-house 0.9% financing was a no-brainer, and our finance consultant explained the maintenance & warranty options in a very helpful way without overselling anything. The GM, Richard, even took time to chat with us while we waited for the paperwork. Such a great staff and buying experience. We'll definitely be back.
Easy buying experience, no pressure, easy negotiation and was done and driving off the lot in 2 hours. Kristin Burns did a great job before and after the... deal since we live out of town. She even checked up on us to see how we were doing several days later!
Hello, Bobby! I am happy to hear that your buying experience went smoothly and that Kristin did such a great job at checking in with you before and af...ter your visit. Thank you for choosing Jackie Cooper BMW!
Dealt with Traci. She was very helpful and professional in every aspect. I didn't end up buying from them, but the experience was top notch.
I had a great experience buying a used car from Cory Lowe at Jackie Cooper in OKC. I was 4 hours away so I worked with Cory about details of the car and... he provided a walk around video with a better idea of the condition. I decided to pull the trigger and have no regrets. Highly recommend working with Cory and Jackie Cooper!
Was shopping on line, we are out of town, got connected to Jason, he answered all our questions, called and e-mailed us with updates, reserved the vehicle... with a deposit and stayed late on a saturday to meet us and finish up the sale. Great service, fast and friendly,great price, we are very happy with the car. Will send anyone I know buying or leasing up to Jackie Cooper BMW.
Looking for the right car sometimes means looking a bit further than anticipated (half way across the country!). Finding the right Volvo XC90 is tough... enough but Jackie Cooper had the right one (i.e. low miles, low $$ and features). They put up great pictures and a lot of them. It makes it a lot easier to make big purchases when you know what you are buying. Femi Akadiri was really nice to work with via email and phone. He kept us up to date with the process since it was all taking place via email and phone. Great buy and salesperson.
Went to jackie cooper to just look at some cars. They turned out to be the best price for the car and were extremely helpful in the buying process. Michael... Button was my salesman and did everything he could to help any fixed all problems. Thanks again Michael!