BMW of Reading

This is for the SERVICE DEPARTMENT. My 2018 BMW 750Ix (43k miles) was on limp-home mode, I took to the service department without digging into the codes myself. They diagnosed the following needed replacement: injectors #1 and #5 (quoted $3402), wastegate actuator #2 ($2055) and all spark plugs ($707). They bid all three jobs separately (which includes removing all covers, gaining access) when all three jobs were in the same region, for a cumulative MINIMUM price of $6164 plus taxes. Injector #5 was fine, didn't need replacement, only #1 did (obvious, as only plug #1 was fouled, all others were fine). Tech misdiagnosed #5 due to misfires, that were caused by the original coil packs needing replacement. I bought $1200 worth of parts, worked on car 12 hours, and it's now PERFECT. One of their techs could have done the job done in <8 hours, even taking their time and a long lunch break ($1200 labor). If they charged DOUBLE the price on parts from what I got, $2400, you'd STILL get a total bill of LESS than $4k. I can't address their sales team, but I can say with absolute certainty that their service department will happily rip your face off, without compunction. Better to use Dubbles or somebody else. These guys are disgusting.

I’ve had 15 years dealing with this BMW Dealership, Kerri in the service department is a superstar! Always pleasant and helpful, never had any problem they couldn’t fix!

Worst service experience and people EVER!!!!They treat you like xxxx my wife and I just moved heard we both drive bmws and I will never be back!!! Kerrie talks down to any chance she gets it’s almost like you are inconveniencing her. We will never be back!

I honestly don't think I could find the right words to express what an amazing experience my husband and I had purchasing our 2021 GMC Acadia through BMW of Reading. We traveled from NJ to see this vehicle specifically and could not be happier with the kindness and professionalism we received from the entire team of employees we interreacted with; whether it was Andy in sales, Angie in finance, or just some of the employees around making casual conversation with us. After some super negative experiences at other car dealerships trying to buy our new SUV, I can't begin to tell you how much of a difference BMW of Reading made for us. This is exactly how you want to feel coming out of the car buying experience. If you're thinking of purchasing a BMW, or they have any inventory in stock of other vehicles you're looking at, don't hesitate to go to BMW of Reading; I would purchase a vehicle from them again in a heartbeat. Thank you so much for making all the difference in our car buying experience and helping us get my dream SUV before our little one joins our family!

Good experience- Dave Horrigan, the best. Also, young woman at front desk was extremely helpful getting cars to test drive.

Tom masano has always done a great job for me. From me purchasing the car there to the service I get done, it?s always very professional.

the service advisor Edgar C and the Manager Derek both are very friendly, and committed to the work that they take on, i have very good experience working with both and find then friendly, understanding and updating to the whole process of service done. they have a beautiful lounge to sit and relax during service appts.

I?ve been using BMW of Reading for many, many tears, for both mine and my wife?s BMW?s, we are extremely pl asked with their service and client attention to detail. We could go to many BMW dealers but we choose to drive the extra distance for their quality service! I highly recommend them!

Very nice -experience stress free - I did not purchase a car only because of my current car value came too low.

Clean Facility. Friendly courteous staff. Video provided and paperwork for the service provided.