Reviews
When I scheduled the service, I was told that the wait time would be approximately one hour. I arrived early, at which point I was informed that the wait time would be up to three hours. Following my intervention, the service was finally completed after 4 hours and 20 minutes.
When I scheduled the service, I was told that the wait time would be approximately one hour. I arrived early, at which point I was informed that the wait time would be up to three hours. Following my intervention, the service was finally completed after 4 hours and 20 minutes.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Advantage Toyota service adviser William was very disrespectful and unprofessional. He just yelled and cursed me for no reason. Advantage Toyota must check about this employee.
Advantage Toyota service adviser William was very disrespectful and unprofessional. He just yelled and cursed me for no reason. Advantage Toyota must check about this employee.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear about your experience and understand how upsetting it must have been. Your comments are taken seriously, and we appreciate you letting us know about your interaction.
The wait time for service always takes so long. For an oil change, I waited 4 hours.
The wait time for service always takes so long. For an oil change, I waited 4 hours.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Sandy, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Amy Brosnan 630-371-6359
Llevo mi carro con Margie en la parte de mantenimiento y siempre me brinda un excelente servicio
Llevo mi carro con Margie en la parte de mantenimiento y siempre me brinda un excelente servicio
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear Margie consistently provides outstanding maintenance service. Thank you for the five-star rating and for trusting us with your Toyota. We look forward to helping keep it running smoothly.
The staff were right there for us when we arrived. Our service manager, Andy, knew what we needed and got it all started right away. Could not ask for more!
The staff were right there for us when we arrived. Our service manager, Andy, knew what we needed and got it all started right away. Could not ask for more!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team was ready to assist when you arrived. Andy is glad the RAV4 service started promptly and met your expectations. We appreciate you sharing this and look forward to being here for your future service visits.
Akin took very good care and kept me informed about the progress on my car. I am very pleased with the service I received.
Akin took very good care and kept me informed about the progress on my car. I am very pleased with the service I received.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting Akin’s attentiveness and updates regarding your Toyota service. We’re delighted to know you’re pleased with how we handled your vehicle. If there’s anything else we can assist with, please let us know.
As alwways, excellent service. Walked in for another reason and they squeezed in my service.
As alwways, excellent service. Walked in for another reason and they squeezed in my service.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to hear you found our service excellent and that we could accommodate your Toyota Crown on such short notice. We appreciate you choosing us again and look forward to helping with your future service needs.
Margie was great and the whole team was great. Got my car done in a timely and efficient manner.
Margie was great and the whole team was great. Got my car done in a timely and efficient manner.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you highlighting Margie’s efforts and our team’s support. We’re pleased we could complete your Toyota service promptly and efficiently. Let us know if there’s anything else we can help you with.
Staff are friendly, courteous and communicate with customers throughout the service appointments. I highly recommend visiting Advantage Toyota Valley Stream.
Staff are friendly, courteous and communicate with customers throughout the service appointments. I highly recommend visiting Advantage Toyota Valley Stream.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team’s friendly and clear communication during your Toyota RAV4 service. Travis and our technicians are glad to have earned your recommendation. We look forward to assisting you again.
Arrived for my service appointment today and was able to relax and enjoy a cup of tea and read. Service was extremely fast. It’s always a pleasure and Celine does an outstanding job !
Arrived for my service appointment today and was able to relax and enjoy a cup of tea and read. Service was extremely fast. It’s always a pleasure and Celine does an outstanding job !
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful you were able to relax with a cup of tea and some reading during your Toyota service appointment. We’re glad our fast service met your expectations and Celine will be pleased to know you appreciated her outstanding efforts.