Advantage Toyota Valley Stream

Excellent service.My Advisor Margie introduced me to the mechanic who was Doing the transmission flush On my Lexus SC430 .I was very worried about the fluid exchange and he told me the process .I was very happy of the method used and happier with the final result after taking a nice long drive Both were very friendly ,Informative and very professional.

Today I purchased my new 2025 4Runner from Advantage Toyota and had a great experience. My salesperson Lakeem Burris was very patient with me and quite knowledgeable in all aspects of cars he sells. Tonny Mac Fall, sales manager, is a real star. He generously appraised my trade in without long negotiation and was helpful during the purchasing process. Jonathan Ulloa, financial officer, presented all options of financing and extending warranty, pros and cons that I could make an intelligent choice. All the members of Advantage Toyota Team that I interacted with were very friendly. By the way , there is a great choice of beverages in their waiting room

I took my car for 5k service & recall. I had appointment made over a month ago. Service advisor James try to over charge me for an additional oil change. I pay $99 for the oil change if I do every 5K miles and he tried to charge me $129 but settled at $119 which I later inquired was supposed to be $99. He had no idea if my Sequoia was V6 or V8 and said “I should learn more about SUVs since I’m in vehicle service business.” I requested that he should get air conditioning check since it takes 20+ mins to get the car cool. His reply was it’s a big car and it will take that long & that’s Toyota’s issue. So he refused to have it checked. While last 2 summers the air conditioning was perfectly fine. I dropped the car in the morning and was supposedly be ready in the afternoon. I called multiple times to inquire about my vehicle only to get a call back at 3:30 PM that they couldn’t get to my car because they didn’t have a tech available to work on my car. Next day, I had to take a day off from my work so I can pick up the car and that only happened after me calling them at least 8 to 10 times for the service advisor to return my call. There is a seat panel that was broken prematurely, which new sequoia are known for and on my last service I had ordered for it to be replaced. The service advisor had no idea about it. Instead he said he never heard of it. There was no service sticker put on the windshield. I had to go and get it myself. The tow hitch cover was left loose, which I had to go home and fix myself. I have been going there for at least last two years and it was the second time I have to deal with this advisor. I think I will never go back to the dealership just because of what I experience with this guy twice.

I had a great and efficient experience . Staff knowledgeable and responsible.. Good customer service and team work

Toyota Avantage is wonderful 👏👍 I brought in my car for the first maintenance check. Everything went smoothly. Everything I wanted checked was checked. All my questions were answered. My advisor was Celine Napoli. She was nice, kind, and knowledgeable. She has the energy of two people 😄

I have been bringing my Camry to Advantage for service for numerous years and I am well satisfied with the service.

I HAEV BEEN WITH ADVANTAGE TOYOTA FOR THE LAST NINE YEARS AND STILL I HAVE BEEN WITH ADVANTAGE TOYOTA FOR THE PAST NINE YEARS AND STILL GOING STRONG..THEY ARE THE BEST

I must say they are so friendly, and welcoming . PERFECT. PERFECT. PERFECT. PERFECT, PERFECT, PERFECT.

Everyone was kind and friendly, BUT waiting over 2 hours wasn't right at all. I was on time, in fact, a few minutes early. I had an appointment. I watched people come in after me and leave before me. Came in for an inspection, oil change tire rotation. Unhappy.

I came to this dealership on the spur of the moment because my Tire Indicator light activated. Although I did not have an appointment they scheduled me for service! As it turns out , I had a nail in my tire and needed to purchase a new one. The service was quick and efficient. I am always glad to utilize this Dealership.