Cherokee Auto Sales

The current payment process is highly inconvenient, as the lack of flexible digital options forces reliance on cash or money orders, which incur unnecessary fees. Furthermore, the additional $200 surcharge for using a debit or credit card via Square is inconsistent with standard industry practices. I am also deeply concerned about the vehicle's mechanical integrity; the check engine light returned shortly after purchase, and the cooling fan remained active upon arrival at my destination, suggesting potential overheating issues. This experience has been unsatisfactory, and it is disappointing to encounter such significant mechanical problems immediately following the acquisition of a pre-owned vehicle.

I purchased a 2016 Ford Explorer from Cherokee Auto Sales in 2023, and within just a few days of the purchase the check engine light came on. I bought the vehicle on a Sunday, and by Tuesday the light was already on. The code was P0420, which relates to the catalytic converter/emissions system. Because of how quickly this happened, I was concerned the issue may have already existed before the sale. I returned to the dealership shortly after the light came on, and at that time they did look up the issue and the code, so they were aware of the concern. However, when I followed up again recently, I was told there was nothing they could do and was reminded that the vehicle had passed emissions when it was sold to me. Unfortunately, there is now no record of my earlier visit, even though the issue had already been discussed. At the time, I didn’t realize how costly emissions-related repairs like a catalytic converter can be since I had never dealt with this type of issue before. Because the vehicle was already registered when I purchased it, I believed I had time to address it and did not know it would later affect my ability to renew registration. This situation has been very frustrating. My advice to anyone purchasing a vehicle here is: if a check engine light comes on shortly after purchase, make sure your visit and the issue are documented in writing before leaving the dealership. I would appreciate the opportunity for Cherokee Auto Sales to review this situation and reach out if there is anything they can do to help resolve the issue.

ABSOLUTE WORST PLACE TO BUY A VEHICLE BY FAR!!!!!!!! ALL THEY WANT IS YOUR MONEY!!!!!!! IF YOUR ENGINE DIES AND NEEDS REPLACING DUE TO METAL SHAVINGS IN THE ENGINE OIL ONLY 10 DAYS AFTER PURCHASE AND THE DEALER REFUSES TO TALK WITH YOU --- YOU HAD BETTER RUN AWAY FROM THIS PLACE!!!!!!!!! THAT'S WHAT HAPPENED TO US!!!! AND UNFORTUNATELY COULD HAPPEN TO YOU!!!!! PLEASE DO NOT DO BUSINESS WITH THIS PLACE!!! YOU'LL BE GLAD!!!

Best dealership I ever bought a car!!! Sales person Travis and Jamie were great no problems what so ever always took care of what they needed since I’m a female who loves a sharp car and they helped me and were always patient and respectful!!! Why go anywhere else!!! Love my Audi !!!!

1/1/25. 12 Acura TSX. Staff was great and easy to deal with there was no pressure to buy. It was a stress free experience. The car came with all maintenance records from the previous owner. #Winning

Great dealership with very nice people. Carly was easy to work with and helped make my purchase quick.

Reviewed customer reviews. Most were 1 star. It seems they are in the business of taking down payment money and not returning it. Most advize not to buy from them.

Be careful with this dealership... Long story short I was interested in a vehicle but I had some concerns about the AC not working. Then Hunter (the young, white, male) told me that the owner has no problem fixing the AC for me he just needs to know that he has a buyer for it before he fixes it. Test drive the car everything else checked out, got out of the vehicle and said "you fixed that AC you have yourself a sale" put my $500 for down payment, and told him call me when it's ready for pickup. I actually had to call him back for the next three business days in a row, after some procrastination and poor communication and perhaps lack of professionalism, he finally informed me what the cost of the AC would be... After a bit of a confused pause, considering I thought I was waiting on them to just fix the AC, he then tried to pretend like he never told me that the owner would fix the AC and transferred me to his boss Amy mid conversation, Amy nonchalantly said that that's not their policy and Hunter wouldn't tell me that since he knows the policy, and that there's nothing she could do about it. She even tried to insist that it was simply my misunderstanding. So it seems their sales strategy is to lie to tell you that they will fix something in order to get you to put money down and rope you into buying it then they pull the bait and switch and say they never said that. So I let them keep the $500 down payment as it was non-refundable and that took my business elsewhere.

I never got any info from this dealership whatsoever. I purchased from someone else. Not one dealership on cars.com website responded to my request. They lost a sale.

My daughter brought a her first car from here which was a Ford escape,unfortunately a deer dashed in front of her and totalled the suv, she went back to the dealership and purchased a hyundai and the motor went out within 3 weeks and they wouldn't rectify the situation so she was stuck paying for a lemon