Cherokee Auto Sales

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3.1
(198 reviews)
Visit Cherokee Auto Sales
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–8:00pm
Sunday 1:00pm–6:00pm
(866) 527-6309 (866) 527-6309

Inventory

See all 117 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2021.
Great Quality & Value!!!

Reviews

3.1
(198 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Come on down if you need a ride

Cherokee Auto is a good place to get a car you want one I suggest you come here they're the best and he goes out of his way to make sure ur satisfied......

5.0

Come on down if you need a ride

Cherokee Auto is a good place to get a car you want one I suggest you come here they're the best and he goes out of his way to make sure ur satisfied......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
4 people out of 6 found this review helpful. Did you?
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1.0

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. DO NOT BUY FROM HERE!!!!!! Amy, the manager, has HORRIBLE customer service. We bought a 2014 Buick Enclave and had it for 1 month, and the transmission went out. Cherokee Auto sold us a broken vehicle and they knew it. They are a total scam

1.0

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. DO NOT BUY FROM HERE!!!!!! Amy, the manager, has HORRIBLE customer service. We bought a 2014 Buick Enclave and had it for 1 month, and the transmission went out. Cherokee Auto sold us a broken vehicle and they knew it. They are a total scam

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
21 people out of 22 found this review helpful. Did you?
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5.0

Excellent experience

Justin was amazing! He helped me get into a car of my dreams!! Love love this place!! If you are looking for a reliable car or truck. Come see Justin

5.0

Excellent experience

Justin was amazing! He helped me get into a car of my dreams!! Love love this place!! If you are looking for a reliable car or truck. Come see Justin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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1.0

Horrible customer service

The worst customer service that I have ever seen. You can not try to help 5 different people at the same time and give to your customer the attention that is suppose to happen. Waited four hours because the person was just flip flopping around and I guess they felt they had to get the dollar our of everyone.

1.0

Horrible customer service

The worst customer service that I have ever seen. You can not try to help 5 different people at the same time and give to your customer the attention that is suppose to happen. Waited four hours because the person was just flip flopping around and I guess they felt they had to get the dollar our of everyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
7 people out of 7 found this review helpful. Did you?
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1.0

Garbage dealer

This dealer sold my step daughter a car that first 2 was was taken back 3 times then next week motor was condemned by a mechanic , which has left a new mother with no transport now

1.0

Garbage dealer

This dealer sold my step daughter a car that first 2 was was taken back 3 times then next week motor was condemned by a mechanic , which has left a new mother with no transport now

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
11 people out of 11 found this review helpful. Did you?
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1.0

Worst service ever

I took a car I was interested in buying to a mechanic, and they told me it was a can of worms. They showed me the computer diagnostics and pointed out an engine noise that wasn't very audible with the hood down. When I took it back and said I wasn't interested in buying it but maybe one that was currently out on loan, the manager got really offended started yelling at me from another room. He said he's been in this business for years and the mechanic was wrong and wanted me to explain everything the mechanic said. When I wasn't convinced, he told me not to come back. Like I'd want to after that. This was all after previous visits where nothing was available to drive because there were too many cars in the lot blocking things in. They also aren't good at answering the phone. The cars also all needed cleaned, some smelled absolutely disgusting.

1.0

Worst service ever

I took a car I was interested in buying to a mechanic, and they told me it was a can of worms. They showed me the computer diagnostics and pointed out an engine noise that wasn't very audible with the hood down. When I took it back and said I wasn't interested in buying it but maybe one that was currently out on loan, the manager got really offended started yelling at me from another room. He said he's been in this business for years and the mechanic was wrong and wanted me to explain everything the mechanic said. When I wasn't convinced, he told me not to come back. Like I'd want to after that. This was all after previous visits where nothing was available to drive because there were too many cars in the lot blocking things in. They also aren't good at answering the phone. The cars also all needed cleaned, some smelled absolutely disgusting.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
18 people out of 18 found this review helpful. Did you?
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5.0

Awesome place.....

Just purchased a dodge RAM from them today.....Man I can say the young guy Justin and Amy are the absolute best when it comes to doing their best to make there customers pleased...5stars all the way..... Mr.Whitaker

5.0

Awesome place.....

Just purchased a dodge RAM from them today.....Man I can say the young guy Justin and Amy are the absolute best when it comes to doing their best to make there customers pleased...5stars all the way..... Mr.Whitaker

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
3 people out of 4 found this review helpful. Did you?
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5.0

SEE JUSTIN

Had a GREAT experience with Justin. Our house burned down a few weeks ago and our vehicle was in the garage. Needless to say, we literally lost everything! I found Cherokee auto online, but we only had a couple of days left in our rental car and my husband and I drove 1.5 hours after talking to him on the phone that morning. He is a very honest and helpful. He even held a few cars for us to look at before we got there. I know they can't hold vehicles, but he knew what we were interested in and I did ask him to pull a few keys and some had been sold, but not everything, which lets me know the cars existed. No bait and switch! My husband and I would go back! THANKS JUSTIN!!!!!!! #2012 Ford Expedition XLT/KR

5.0

SEE JUSTIN

Had a GREAT experience with Justin. Our house burned down a few weeks ago and our vehicle was in the garage. Needless to say, we literally lost everything! I found Cherokee auto online, but we only had a couple of days left in our rental car and my husband and I drove 1.5 hours after talking to him on the phone that morning. He is a very honest and helpful. He even held a few cars for us to look at before we got there. I know they can't hold vehicles, but he knew what we were interested in and I did ask him to pull a few keys and some had been sold, but not everything, which lets me know the cars existed. No bait and switch! My husband and I would go back! THANKS JUSTIN!!!!!!! #2012 Ford Expedition XLT/KR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 3 found this review helpful. Did you?
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1.0

They sold my car to someone else

They knew I was going to purchase a car, and they sold it to someone else. They were trying to sell me a different car. They never gave me an option to put money down on it, they never offered me any option to purchase it because the car needed to have the mechanic fix something the next day. Yet they sold it to another person less than an hour later. They wouldn't even tell me that they sold the car until I finally talked to a different person there. What a terrible way to do business. The only answer I have gotten from anyone on it is "we wouldn't do that". Seriously? I won't stop posting this on every review place I can find. What they did was wrong!

1.0

They sold my car to someone else

They knew I was going to purchase a car, and they sold it to someone else. They were trying to sell me a different car. They never gave me an option to put money down on it, they never offered me any option to purchase it because the car needed to have the mechanic fix something the next day. Yet they sold it to another person less than an hour later. They wouldn't even tell me that they sold the car until I finally talked to a different person there. What a terrible way to do business. The only answer I have gotten from anyone on it is "we wouldn't do that". Seriously? I won't stop posting this on every review place I can find. What they did was wrong!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
9 people out of 11 found this review helpful. Did you?
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5.0

Fantastic

After struggling for 12 years after a devastating event, I had to start over at 40. I have been driving a vehicle that was on its way out, and went today. Stressing over needing to get to work I hit the pavement. First place wouldn't even talk to me. Erin made things happen, along with Amy! I approved for a loan. .finally. and they gave me some time with remainder of down-payment. I had just shy of half with me. I just needed a break and belief and they were there for me. Tears of joy. Thank you thank you thank you.

5.0

Fantastic

After struggling for 12 years after a devastating event, I had to start over at 40. I have been driving a vehicle that was on its way out, and went today. Stressing over needing to get to work I hit the pavement. First place wouldn't even talk to me. Erin made things happen, along with Amy! I approved for a loan. .finally. and they gave me some time with remainder of down-payment. I had just shy of half with me. I just needed a break and belief and they were there for me. Tears of joy. Thank you thank you thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 2 found this review helpful. Did you?
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