Cherokee Auto Sales

I purchased a 2016 Ford Explorer from Cherokee Auto Sales in 2023, and within just a few days of the purchase the check engine light came on. I bought the vehicle on a Sunday, and by Tuesday the light was already on. The code was P0420, which relates to the catalytic converter/emissions system. Because of how quickly this happened, I was concerned the issue may have already existed before the sale. I returned to the dealership shortly after the light came on, and at that time they did look up the issue and the code, so they were aware of the concern. However, when I followed up again recently, I was told there was nothing they could do and was reminded that the vehicle had passed emissions when it was sold to me. Unfortunately, there is now no record of my earlier visit, even though the issue had already been discussed. At the time, I didn’t realize how costly emissions-related repairs like a catalytic converter can be since I had never dealt with this type of issue before. Because the vehicle was already registered when I purchased it, I believed I had time to address it and did not know it would later affect my ability to renew registration. This situation has been very frustrating. My advice to anyone purchasing a vehicle here is: if a check engine light comes on shortly after purchase, make sure your visit and the issue are documented in writing before leaving the dealership. I would appreciate the opportunity for Cherokee Auto Sales to review this situation and reach out if there is anything they can do to help resolve the issue.

ABSOLUTE WORST PLACE TO BUY A VEHICLE BY FAR!!!!!!!! ALL THEY WANT IS YOUR MONEY!!!!!!! IF YOUR ENGINE DIES AND NEEDS REPLACING DUE TO METAL SHAVINGS IN THE ENGINE OIL ONLY 10 DAYS AFTER PURCHASE AND THE DEALER REFUSES TO TALK WITH YOU --- YOU HAD BETTER RUN AWAY FROM THIS PLACE!!!!!!!!! THAT'S WHAT HAPPENED TO US!!!! AND UNFORTUNATELY COULD HAPPEN TO YOU!!!!! PLEASE DO NOT DO BUSINESS WITH THIS PLACE!!! YOU'LL BE GLAD!!!

Best dealership I ever bought a car!!! Sales person Travis and Jamie were great no problems what so ever always took care of what they needed since I’m a female who loves a sharp car and they helped me and were always patient and respectful!!! Why go anywhere else!!! Love my Audi !!!!

1/1/25. 12 Acura TSX. Staff was great and easy to deal with there was no pressure to buy. It was a stress free experience. The car came with all maintenance records from the previous owner. #Winning

Great dealership with very nice people. Carly was easy to work with and helped make my purchase quick.

Reviewed customer reviews. Most were 1 star. It seems they are in the business of taking down payment money and not returning it. Most advize not to buy from them.

Be careful with this dealership... Long story short I was interested in a vehicle but I had some concerns about the AC not working. Then Hunter (the young, white, male) told me that the owner has no problem fixing the AC for me he just needs to know that he has a buyer for it before he fixes it. Test drive the car everything else checked out, got out of the vehicle and said "you fixed that AC you have yourself a sale" put my $500 for down payment, and told him call me when it's ready for pickup. I actually had to call him back for the next three business days in a row, after some procrastination and poor communication and perhaps lack of professionalism, he finally informed me what the cost of the AC would be... After a bit of a confused pause, considering I thought I was waiting on them to just fix the AC, he then tried to pretend like he never told me that the owner would fix the AC and transferred me to his boss Amy mid conversation, Amy nonchalantly said that that's not their policy and Hunter wouldn't tell me that since he knows the policy, and that there's nothing she could do about it. She even tried to insist that it was simply my misunderstanding. So it seems their sales strategy is to lie to tell you that they will fix something in order to get you to put money down and rope you into buying it then they pull the bait and switch and say they never said that. So I let them keep the $500 down payment as it was non-refundable and that took my business elsewhere.

I never got any info from this dealership whatsoever. I purchased from someone else. Not one dealership on cars.com website responded to my request. They lost a sale.

My daughter brought a her first car from here which was a Ford escape,unfortunately a deer dashed in front of her and totalled the suv, she went back to the dealership and purchased a hyundai and the motor went out within 3 weeks and they wouldn't rectify the situation so she was stuck paying for a lemon

Just bought a car From this crooked place they wouldn't let me get what I want said I needed to get something that wasn't German or made over sea's! Telling me I needed to keep it under $10.000 but everything I picked unde the set limit the sale's man Travis acting manager shut me down without trying I liked this one car asked about it it was on sale for $7,995 they told me it was not for sale because it had electrical problems that it was broken and they didn't have a clue omas to what the electrical problems were just that the EPC light was on the fuel pump didn't kick on and a few other issues! 30 minutes after saying it wasn't for sale the salesman "Travis" aka acting manager comes out saying he was mistaken that the car to his surprise was fixed I drove the car loved it bought the car and signed got insurance and everything the bumper fell off he "Travis" brought me zip ties to hold the bumper on wouldn't fix it 2 days later I'm at my friends house get ready to leave guess what you got it the EPC light is on the fuel pump not working and couple of other things not working all kinds of codes the same thing "Travis" Acting Manager said that was fixed all of a sudden I'm at a loss he knew my situation and used it to his advantage take advantage of a single female in desperate need of a car call him he wasn't in talked to the rude lady at Cherokee auto sales she said wasn't their problem called back talked to salesman "Travis" aka acting store manager told him car was broken down since the day after financing it with them he says hmm that's strange but I'm sorry nothing we ""Cherokee auto sales " can do I'm out my money can't drive the car is there anything I can do