Reviews
Great dealership with very nice people.
Great dealership with very nice people. Carly was easy to work with and helped make my purchase quick.
Great dealership with very nice people.
Great dealership with very nice people. Carly was easy to work with and helped make my purchase quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reviewed customer reviews.
Reviewed customer reviews. Most were 1 star. It seems they are in the business of taking down payment money and not returning it. Most advize not to buy from them.
Reviewed customer reviews.
Reviewed customer reviews. Most were 1 star. It seems they are in the business of taking down payment money and not returning it. Most advize not to buy from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Be careful with this dealership.
Be careful with this dealership... Long story short I was interested in a vehicle but I had some concerns about the AC not working. Then Hunter (the young, white, male) told me that the owner has no problem fixing the AC for me he just needs to know that he has a buyer for it before he fixes it. Test drive the car everything else checked out, got out of the vehicle and said "you fixed that AC you have yourself a sale" put my $500 for down payment, and told him call me when it's ready for pickup. I actually had to call him back for the next three business days in a row, after some procrastination and poor communication and perhaps lack of professionalism, he finally informed me what the cost of the AC would be... After a bit of a confused pause, considering I thought I was waiting on them to just fix the AC, he then tried to pretend like he never told me that the owner would fix the AC and transferred me to his boss Amy mid conversation, Amy nonchalantly said that that's not their policy and Hunter wouldn't tell me that since he knows the policy, and that there's nothing she could do about it. She even tried to insist that it was simply my misunderstanding. So it seems their sales strategy is to lie to tell you that they will fix something in order to get you to put money down and rope you into buying it then they pull the bait and switch and say they never said that. So I let them keep the $500 down payment as it was non-refundable and that took my business elsewhere.
Be careful with this dealership.
Be careful with this dealership... Long story short I was interested in a vehicle but I had some concerns about the AC not working. Then Hunter (the young, white, male) told me that the owner has no problem fixing the AC for me he just needs to know that he has a buyer for it before he fixes it. Test drive the car everything else checked out, got out of the vehicle and said "you fixed that AC you have yourself a sale" put my $500 for down payment, and told him call me when it's ready for pickup. I actually had to call him back for the next three business days in a row, after some procrastination and poor communication and perhaps lack of professionalism, he finally informed me what the cost of the AC would be... After a bit of a confused pause, considering I thought I was waiting on them to just fix the AC, he then tried to pretend like he never told me that the owner would fix the AC and transferred me to his boss Amy mid conversation, Amy nonchalantly said that that's not their policy and Hunter wouldn't tell me that since he knows the policy, and that there's nothing she could do about it. She even tried to insist that it was simply my misunderstanding. So it seems their sales strategy is to lie to tell you that they will fix something in order to get you to put money down and rope you into buying it then they pull the bait and switch and say they never said that. So I let them keep the $500 down payment as it was non-refundable and that took my business elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I never got any info from this dealership whatsoever.
I never got any info from this dealership whatsoever. I purchased from someone else. Not one dealership on cars.com website responded to my request. They lost a sale.
I never got any info from this dealership whatsoever.
I never got any info from this dealership whatsoever. I purchased from someone else. Not one dealership on cars.com website responded to my request. They lost a sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
My daughter brought a her first car from here which was a
My daughter brought a her first car from here which was a Ford escape,unfortunately a deer dashed in front of her and totalled the suv, she went back to the dealership and purchased a hyundai and the motor went out within 3 weeks and they wouldn't rectify the situation so she was stuck paying for a lemon
My daughter brought a her first car from here which was a
My daughter brought a her first car from here which was a Ford escape,unfortunately a deer dashed in front of her and totalled the suv, she went back to the dealership and purchased a hyundai and the motor went out within 3 weeks and they wouldn't rectify the situation so she was stuck paying for a lemon
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I was excited to partner with the team initially but was
I was excited to partner with the team initially but was unfortunately affected by a lack of integrity. Unsure if this was a one off scenario but I will not be working with them.
I was excited to partner with the team initially but was
I was excited to partner with the team initially but was unfortunately affected by a lack of integrity. Unsure if this was a one off scenario but I will not be working with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
DO NOT BUY FROM HERE!
DO NOT BUY FROM HERE! Read ALL OF THE BAD REVIEWS AND BELIEVE THEM! THESE PEOPLE DO NOT CARE ABOUT THEIR CUSTOMERS!!! THEY WILL TAKE YOUR MONEY AND LEAVE YOU WITH YOUR BACK AGAINST THE WALL WHEN THEIR PIECE OF CRAP CARS BREAK DOWN ON YOU! Go ANYWHERE ELSE BUT HERE! I WISH I WOULD HAVE READ THE REVIEWS AND WENT SOMEWHERE ELSE!! PLEASE LISTEN TO ME AND DONT LEARN THE HARD WAY! GO SOMEWHERE ELSE! Do not give them your money or time !!!
DO NOT BUY FROM HERE!
DO NOT BUY FROM HERE! Read ALL OF THE BAD REVIEWS AND BELIEVE THEM! THESE PEOPLE DO NOT CARE ABOUT THEIR CUSTOMERS!!! THEY WILL TAKE YOUR MONEY AND LEAVE YOU WITH YOUR BACK AGAINST THE WALL WHEN THEIR PIECE OF CRAP CARS BREAK DOWN ON YOU! Go ANYWHERE ELSE BUT HERE! I WISH I WOULD HAVE READ THE REVIEWS AND WENT SOMEWHERE ELSE!! PLEASE LISTEN TO ME AND DONT LEARN THE HARD WAY! GO SOMEWHERE ELSE! Do not give them your money or time !!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Sent several emails and only get the automated responses.
Sent several emails and only get the automated responses. No one reached out at all. Sent multiple emails asking if car was available and sent info for my trade in. No response at all it is like they don’t read emails.
Sent several emails and only get the automated responses.
Sent several emails and only get the automated responses. No one reached out at all. Sent multiple emails asking if car was available and sent info for my trade in. No response at all it is like they don’t read emails.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Terrible customer service.
Terrible customer service. Called for information on the car, person on the phone knew nothing and was unwilling to find out anything about the car. I live 1000miles away, so I needed to know more about the car before I could commit to look at it in person. Unfortunately, I didn't receive any help.
Terrible customer service.
Terrible customer service. Called for information on the car, person on the phone knew nothing and was unwilling to find out anything about the car. I live 1000miles away, so I needed to know more about the car before I could commit to look at it in person. Unfortunately, I didn't receive any help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Come on down if you need a ride
Cherokee Auto is a good place to get a car you want one I suggest you come here they're the best and he goes out of his way to make sure ur satisfied......
Come on down if you need a ride
Cherokee Auto is a good place to get a car you want one I suggest you come here they're the best and he goes out of his way to make sure ur satisfied......
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase