Reviews
I had a wonderful experience at BMW Clearlake thanks to
I had a wonderful experience at BMW Clearlake thanks to my salesman, Dwayne Mickens. From the very beginning, he was extremely helpful and knowledgeable, answering all of my questions without ever making me feel pressured. The entire process was smooth and easy, which made buying my car an enjoyable experience. Since my vehicle was pre-owned and had just arrived at the dealership, Dwayne made sure it received the proper service before I took it home. He went above and beyond to ensure everything was in great condition. What impressed me most was his follow-up after the sale, he checked in to make sure the car was running smoothly and that I was completely satisfied. Dwayne is friendly, professional, and truly cares about his customers. I highly recommend him and BMW Clearlake to anyone looking for a stress-free car buying experience.
I had a wonderful experience at BMW Clearlake thanks to
I had a wonderful experience at BMW Clearlake thanks to my salesman, Dwayne Mickens. From the very beginning, he was extremely helpful and knowledgeable, answering all of my questions without ever making me feel pressured. The entire process was smooth and easy, which made buying my car an enjoyable experience. Since my vehicle was pre-owned and had just arrived at the dealership, Dwayne made sure it received the proper service before I took it home. He went above and beyond to ensure everything was in great condition. What impressed me most was his follow-up after the sale, he checked in to make sure the car was running smoothly and that I was completely satisfied. Dwayne is friendly, professional, and truly cares about his customers. I highly recommend him and BMW Clearlake to anyone looking for a stress-free car buying experience.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind review; we are happy to pass along your comments to Dwayne Mickens here at BMW of Clear Lake! Thanks again for the recommendation, and have an amazing day!
Great in every way Alyssa Munoz is very good at her job.
Great in every way Alyssa Munoz is very good at her job. Attentive clear and professional.
Great in every way Alyssa Munoz is very good at her job.
Great in every way Alyssa Munoz is very good at her job. Attentive clear and professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Awesome!
Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome!Awesome!
Awesome!
Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome! Awesome!Awesome!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ms. Diana was very professional, knowledgeable and all
Ms. Diana was very professional, knowledgeable and all around great service advisor. Thanks Diana for all your help.
Ms. Diana was very professional, knowledgeable and all
Ms. Diana was very professional, knowledgeable and all around great service advisor. Thanks Diana for all your help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very easy online scheduling, fast same day service and
Very easy online scheduling, fast same day service and great customer service! Can’t ask for more.
Very easy online scheduling, fast same day service and
Very easy online scheduling, fast same day service and great customer service! Can’t ask for more.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service and Sales is always easy and excellent at this
Service and Sales is always easy and excellent at this dealership. I’m always treated like a high valued customer, never ever less than. Harry is my service advisor and is nothing short of incredible.
Service and Sales is always easy and excellent at this
Service and Sales is always easy and excellent at this dealership. I’m always treated like a high valued customer, never ever less than. Harry is my service advisor and is nothing short of incredible.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I recently purchased my new car at BMW Clear Lake, and
I recently purchased my new car at BMW Clear Lake, and the entire experience was exceptional from start to finish. The atmosphere at the dealership is incredibly friendly and relaxed, making the whole process enjoyable and stress-free. A very special thank you goes to Andrew, my salesperson. He was knowledgeable, professional, and genuinely attentive throughout the entire process. Andrew took the time to answer all my questions, guided me through every step, and made sure I felt confident and informed in my decision. His outstanding customer service truly set this experience apart. The dealership itself is fantastic - modern, welcoming, and exceptionally well organized. I especially loved the lunch corner, which adds a unique and thoughtful touch while you're waiting. It really shows how much BMW Clear Lake cares about the comfort of their customers. I highly recommend BMW Clear Lake to anyone considering a new vehicle. Exceptional service, a great team, and a wonderful environment!
I recently purchased my new car at BMW Clear Lake, and
I recently purchased my new car at BMW Clear Lake, and the entire experience was exceptional from start to finish. The atmosphere at the dealership is incredibly friendly and relaxed, making the whole process enjoyable and stress-free. A very special thank you goes to Andrew, my salesperson. He was knowledgeable, professional, and genuinely attentive throughout the entire process. Andrew took the time to answer all my questions, guided me through every step, and made sure I felt confident and informed in my decision. His outstanding customer service truly set this experience apart. The dealership itself is fantastic - modern, welcoming, and exceptionally well organized. I especially loved the lunch corner, which adds a unique and thoughtful touch while you're waiting. It really shows how much BMW Clear Lake cares about the comfort of their customers. I highly recommend BMW Clear Lake to anyone considering a new vehicle. Exceptional service, a great team, and a wonderful environment!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience with Clear Lake BMW was, as always pleasant
My experience with Clear Lake BMW was, as always pleasant and satisfying. My service tech (Jamal Russel) is consistently courteous, professional and knowledgeable.
My experience with Clear Lake BMW was, as always pleasant
My experience with Clear Lake BMW was, as always pleasant and satisfying. My service tech (Jamal Russel) is consistently courteous, professional and knowledgeable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They charged me "miscellaneous charges" didn't even
They charged me "miscellaneous charges" didn't even bother cleaning my car and refused to explain the bill.
They charged me "miscellaneous charges" didn't even
They charged me "miscellaneous charges" didn't even bother cleaning my car and refused to explain the bill.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, Thank you for sharing your feedback. We’re very sorry to hear about your experience with unexpected charges and the lack of clarity around your bill—this is definitely not the level of transparency or service we aim to provide. We’ve tried to locate your visit using the name attached to this review, but we haven’t been able to find a matching record. We’d really appreciate the opportunity to look into this further and address your concerns directly. Please reach out to me at johnnathanmendoza@group1auto.com or by phone at 281-557-7052 so we can review your visit and work toward a resolution. Thank you, and we hope to hear from you soon. – BMW of Clear Lake Johnnathan Mendoza Service Director
Dwayne sold me 2 cars I’ve been doing business with him
Dwayne sold me 2 cars I’ve been doing business with him for 14 yrs good person the dealership gave me good vibes
Dwayne sold me 2 cars I’ve been doing business with him
Dwayne sold me 2 cars I’ve been doing business with him for 14 yrs good person the dealership gave me good vibes
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dealership was nice and clean everybody seem nice and good energy