Moss Bros. Chrysler Jeep Dodge of Moreno Valley

Reviews

4.7
(290 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Service

Advisor cley very informative and knowledgeable. Brought in my vehicle for service check in process was quick and easy, with appointment . Received text alert when vehicle was ready for pickup.

5.0

Service

Advisor cley very informative and knowledgeable. Brought in my vehicle for service check in process was quick and easy, with appointment . Received text alert when vehicle was ready for pickup.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Carlos aikerman

Carlos was amazing. 5 stars. Helped us with all of our service needs. Very professional. Moss motors needs more employees like Carlos! Very efficient very attentive.

5.0

Carlos aikerman

Carlos was amazing. 5 stars. Helped us with all of our service needs. Very professional. Moss motors needs more employees like Carlos! Very efficient very attentive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Service

Service department greeted me right on time for my appt. Briefly went over everything I needed done and wanted checked out. Since I was waiting there, they did put a priority on getting me out asap. Very much appreciated! In and out in approx 90 mins. Very friendly and efficient.

5.0

Service

Service department greeted me right on time for my appt. Briefly went over everything I needed done and wanted checked out. Since I was waiting there, they did put a priority on getting me out asap. Very much appreciated! In and out in approx 90 mins. Very friendly and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joe is the best! Thank you for the 5-star review and for trusting Moss Bros. with your vehicle needs.

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5.0

Good job

Good service Clay helped us out when our vehicle broke down and got the car back on the road in no time. Thanks for the help

5.0

Good job

Good service Clay helped us out when our vehicle broke down and got the car back on the road in no time. Thanks for the help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Clay is the best! Thank you for the 5-star review we appreciate you taking the time and for trusting Moss Bros. with your vehicle needs.

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5.0

Dodge Charger

The service was Quick and easy . I also received a phone call asking if I was satisfied with the service. In addition to the service they provided me with a ride home.

5.0

Dodge Charger

The service was Quick and easy . I also received a phone call asking if I was satisfied with the service. In addition to the service they provided me with a ride home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are excited to have the opportunity to be serving you. Thank you for the great review and trusting Moss Bros. Moreno Valley with your business. See you on your next service visit.

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5.0

Great experience

Carlos was really helpful and professional. He made my service experience a breeze. Everything was done in a timely manner and he also made sure there was shuttle available to drop me off and pick me up.

5.0

Great experience

Carlos was really helpful and professional. He made my service experience a breeze. Everything was done in a timely manner and he also made sure there was shuttle available to drop me off and pick me up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Carlos is awesome! We appreciate your 5-star review and for trusting Moss Bros. Moreno Valley, we are happy to serve your vehicle needs.

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1.0

Using unreal low prices to lure in people.

Offering cars at below price to lure people in. When they actually want to buy the car, they never respond. Very shady. I contacted them to buy a Jeep they were offering for $15k under. When I asked to purchase the car and verify the price, crickets. Not one responded.

1.0

Using unreal low prices to lure in people.

Offering cars at below price to lure people in. When they actually want to buy the car, they never respond. Very shady. I contacted them to buy a Jeep they were offering for $15k under. When I asked to purchase the car and verify the price, crickets. Not one responded.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Brad, sorry to hear of this, My name is Wayne Allen,I am the General Manager here and I would like to assist with this, Please call 951-486-9288 if you would like to discuss further.

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5.0

Trans

Joe really understood our circumstances and did all he could to help us. He was not only helpful but very kind and polite. Very helpful and didn’t take too long

5.0

Trans

Joe really understood our circumstances and did all he could to help us. He was not only helpful but very kind and polite. Very helpful and didn’t take too long

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate having Joe on our team and you as our customer. Thank you for your business and the 5-star review, we appreciate your time.

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5.0

Trans

Joe really understood our circumstances and did all he could to help us. He was not only helpful but very kind and polite. Very helpful and didn’t take too long

5.0

Trans

Joe really understood our circumstances and did all he could to help us. He was not only helpful but very kind and polite. Very helpful and didn’t take too long

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joe is awesome! We appreciate your 5-star review and for trusting Moss Bros. we are happy to serve your vehicle needs.

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5.0

Great car buying experience!

Greatest car buying experience,in and out with no hiccups! Definitely recommend this dealership,ask for Big Al,he’s the best in the business!!

5.0

Great car buying experience!

Greatest car buying experience,in and out with no hiccups! Definitely recommend this dealership,ask for Big Al,he’s the best in the business!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are excited to have the opportunity to serve you. Thank you for the great review and trusting Moss Bros. with your business.

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