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Collierville Auto Center

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (75 reviews)
Visit Collierville Auto Center
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(901) 466-2201 (901) 466-2201

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (75 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Fabulous Female Salesperson

I have had the pleasure of doing business with Janet Piacenti on multiple occasions and never once have I been disappointed. She took the time to get to know me and my husband personally, all the while evaluating use, so she could put us in the most perfect vehicle. Janet is very knowledgeable of all makes and models and extremely accommodating to any and all questions not only during the purchasing process but after the purchasing process. Janet has been very professional at all times during all of our transactions. I have not one time regretted purchasing from Janet and will continue to purchase from Janet and will refer any and all friends and acquaintances to her. Not only is she knowledgeable and professional but also has a great sense of humor which allows the buyer to feel comfortable and at ease and not feeling any pressure to purchase, EVER. I look forward to doing additional business with Janet in the very near future. Cynthia Carson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Customer Service was 'OVER THE TOP'!!

We have never had a more pleasant experience buying a car as we did with Janet Piacenti ! So informed, caring and sincere.....just over the top with her customer service. Not to mention a great personality!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Amazing customer service

I recently purchased a Ford fusion from Janet and she was extremely helpful and knowledgeable. It was a very easy and pleasant experience. I won't buy from anyone else

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

INCREDIBLE Customer Service

I recently purchased a car and cannot say enough good things about Janet. I could tell as soon as we sat down and starting talking that she genuinely cared about me and wanted to help me find what I was looking for. All I had to do was tell her exactly what I was hoping to find and and she took care of the rest. I would HIGHLY recommend Janet to anyone who is looking for a great and stress-free car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

This is a great place to buy a car

I had the pleasure of meeting one of the most helpful sales people I have ever. She went the extra mile to make sure I was completely happy with my purchase. I was so happy after I purchased a BMW X5 from Janet Piacenti that I went back a month later and purchased an Acura RDX. It will be hard to go some place else in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Crooks incorporated

Full of lies. Nobody kept their word. Vehicle was supposed to come with new brakes amongst other things. Was taken around the world and back and the ringleader Joe is the largest snake of them all. Terrible to deal with as a company. Jeff Ward the sales person and Sam Ward the finance guy were a breeze to work with though. I solely gave Jeff the lower stars because of the lack of communication which ultimately would have avoided this entire issue

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

The following are the facts: 1. customer purchases vehicle 2 months prior w a combination of cash and check as down payment. Check never clears bank as good. 2. Sam and Jeff make arrangements on 2 different occasions for the loan/financing to be completed and customer never fulfills obligations with the lender to finalize. 3. During the time customer has vehicle in their possession nearly 5k miles are put on vehicle. 4. I have never ever met or had a conversation with this customer. 5. Customer is not happy because we are retaining money from down payment for the miles, returned check fee, and reconditioning of the vehicle. These are the facts.

buyer

Was not in search of any particular vehicle. Stopped at CAC, close to home to give it a checkout. Saw a little car I liked. Did some comparison shopping and found it was a bit overpriced. They diid slightly reduce the price while tacking on mounting fees and not submitting correct information to my lender. It was an exhausting experiences. Salesman and management confused about sales tax. . I needed a knowledgable person to tell me about the car I was purchasing and have the numbers correct. Not a good eexperience.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellent customer service!

I had the best experience buying a car here. Sam and Jeff were both so helpful and knowledgeable, they made everything so easy and comfortable. I felt like they were really looking out for my best interest and I will be recommending these guys and this dealership to all of my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great experience

I recently bought a car and the kindness and courtesy from Sam was great!! Completely different from any other dealership I've ever been to!! They have a life long customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

All around great service!

Recently purchased a vehicle and had a excellent experience in doing so - Thanks to Jeff and Sam! They were very personable and made the purchase an easy one!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.