McLeod Auto Sales

I trusted them but no more got a 2020 malbu and it only has137.000 miles on itand motor went out now they want 8.000 for a used motor and new one $10.000 so that means watch when you get a car from them so now i dont have a car are pickup

Complaint Details In late July early August I bought a 2018 Hyundai elantra from McLeod auto sales within 3 days it overheated check engine light on had return to shop they replaced radiator and thermostat a month later car overheated again this time they had to burp radiator meaning air was in the line a month later I had to return to dealership radiator reservoir was bone dry and when you refill it is empty in a day returned to shop this time they said oil was in antifreeze and antifreeze in oil so they said I would need a new engine I have only driven the car 2000 but I have carshield and they have been waiting weeks for pictures of the damages McLeod has of yet not sent the pictures I was provided a loaner but I would like a different vehicle to pay one thais reliable I was reading the lemon law and it states after 3 chance to fix your is lemon and has to be returned and replaced with a reliable vehicle I also had to bring it in for a sensor malfunction that was 150 on carshield I spent 947 on brakes and shocks I would like to be reimbursed for repairs plus a new vehicle Desired Outcome/Settlement Desired Settlement: Exchange None Provided From the Business on Wednesday, December 27, 2023 We’re truly sorry you have had issues with your vehicle. I’ve spoke with the general manager and service manager . I’ve been assured you have been taken care of and are now happy with the outcome . If you need any further assistance please don’t hesitate to reach out to Jay Moses at the dealership. It’s our goal to make sure our customers feel satisfied with there purchase. From the Consumer on Thursday, December 28, 2023 Complaint: 20940459 I am rejecting this response because: Regards, Robert Hemphill McLeod employees are respectful and helpful but I was sold a lemon I had to pay for parts and was never offered an opportunity to get a replacement car all they want to do is keep working on the same broken car they are helpful but they don't offer you options when they know they sold you a bad car other than just trying to fix it multiple times to No success. I just feel scammed because who gets a car that breaks down 3 days after you get it and they make you pay for parts they waived labor and but my issue is I was never given opportunity for a different vehicle because in life if something breaks you try to fix but if you can't fix you replacement I feel quality was not a big deal for this dealership so in summation an offer was made it was not my first choice but I was forced to feel like I had to keep the car while my preference was to exchange From the Business on Friday, December 29, 2023 Please refer to my original comment. From the Consumer on Tuesday, January 2, 2024 Complaint: 20940459 I am rejecting this response because: although repairs are being made to my vehicle my original request was for a different vehicle because the one I was given is a lemon because of the problems I have on the vehicle. I feel I was not given a good vehicle to start Regards, Robert Hemphill From the Business on Friday, January 5, 2024 The car has been repaired for you at no charge ,We will not provide a new car . We’ve done everything in our power to take care of the problem. From the Consumer on Monday, January 8, 2024 Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID 20940459, and find that this resolution is satisfactory to me. Regards, Robert Hemphill From the Consumer on Thursday, January 25, 2024 Complaint: 20940459 I am rejecting this response because: This is a continuation from a previous bbb case 20940459 I got the vehicle back and less than a week later the alternator went out which is a covered part under the previous fix Regards, Robert Hemphill From the Business on Thursday, January 25, 2024 We’ve done everything we know how to do to make this customer happy . There’s nothing else we can do . This is my final response , I won’t be blackmailed by a custo

David very friendly easy process. Got in a car with in an hour very happy with this experience. Will definitely recommend this place To anyone

Thank you to Mrs. Stephanie for making sure that my oil change was taking care of in a timely manner. She was so pleasant and made sure that all my service needs were taken care of!

Very helpful and great service. They helped me find what I wanted. They worked with me on finding an affordable price. Would very much recommend to anyone to shop here.

Very helpful, Blanca worked with my financial situation and understood my needs. She helped me find a great car that fit all my requirements, would recommend again.

Jayden was very great and very helpful. Overall got me what I wanted and more to it. Amazing and would recommend to anyone looking for cars

Don’t let them stir you in the wrong direction for any reason. BRIBERY for a good customer service and a GOOD rating, PLUS TO GET RID OF UNWANTED VEHICLES is what they are looking for in you!!! They can play you people for a fool, BUT I’M ONE that you won’t and can play with!!!🤬🤬🤬🤬🤬

The staff there is friendly and will work with you to your goal if possible. They won’t force it on you but will work with you to understand what you want. Blanca helped me out with a nice 5.0 and was patient with me the entire time. Eager to learn and provide great service. My second rodeo at this dealership a success.

Alton, asked me what I needed and I left with both less! Thank you! S/O North Carolina