Bidleman Ford

They had no intention in selling me a vehicle. I was told that only Ford Credit and one other, would finance the vehicle. They tried to convince me that the vehicle was a buy back. The vehicle was six (6) years old and had 81,000 miles on it and a buy back. It would have been bought back, long ago before 81,000 miles on it. That was an insult to my intelligence. I would not recommend anyone to shop there.

The dealer had the car I was interested in out and ready for me to test drive

Very dishonest in their nys inspection in a vehicle that we purchased verry unsafe to drive we had a local Ford dealer inspection about a brake issue and was advised not to drive the truck sent the report to bidleman stating severe rot on the brake system the inspectionwas on April 27 2026 at 58000 miles now in August with 61000 miles the Rot could not happen in that time frame so a nys inspection was not performed properly don't return calls some text just excuses I am submitting nys inspection paperwork that I received from DMV to the state so BYER BE WARE

Absolutely the work service Dept. I have a manufacture defect in my engine and they say im supposed to keep calling Ford customer relations myself. I've done this and they talk over you, wont let me finish explaining what the service Dept diagnosed. They tell me that there is no such thing as a manufacturing defect and gang up on me. They say because their isn't any recalls and my car is too old,seven years and 92,000 miles that im not getting a new engine. The engine block is cracked which caused a coolant intrusion which blew the head gaskets. Even though the 2018 ford escape se has had a recall for this exact problem. There's still class action lawsuits going on since 2020. So I have 9k left on my loan and can't drive my car! I have no means to pay for this and nor should I pay for a vehicle with a manufacturing defect! I have no alternatives to get back and forth to work so I'll be loosing my job! This was explained to everyone I've spoken to at Bidlemen Ford in Auburn NY and Ford Customer Relations and they don't even care! I didn't even own this vehicle when they recalled it, so they sold me it knowing that there was major engine problems. This was my first Ford vehicle and I've had no other problems since I bought it. I will NEVER do any business with Ford again!! I am going to join a class action lawsuit, call the better business bureau and the attorney gernal and report not only Ford but also Bidlemen Ford!! UNBELIEVABLE rotten customer service, Ford customer satisfaction and Ford customer loyalty programs!!

Terrible Dealership. Drove 2 1/2 hours to get a 2023 Ford Transit with 87 miles on it.Had one key,no owners manual.they told me to purchase a new key and they would reimburse me.Its been 4 months.I call and I'm put on a voice mail. They changed my finance company after I left with one that had a highest rate.also I paid $4000 for 100,000 mile extended warranty,but when I got the new paperwork it only had 75,000,on it but was still charged 5

We purchased a 2020 Ford F250 black with 86k on it for $3500., 01/25/2025 and returned 01/29/2025 due to needing an intake manifold diagnosed ($2100 to fix) by Bidleman Ford service department. Owner refused to fix the problem as it was under warranty. He returned our $$ back after treating us terrible. I don't want someone else to buy this truck and go through what we did. It’s currently for sale on the website.

Not very impressed with the cleanliness of the new vehicle I looked at. My salesperson knew very little about the vehicle - I had to explain the features.

Had an appointment with them. Salesmen didn't care. Complete waste of time and energy even trying to do business with them. I would never consider buying from this dealership as the current management seems even worse than the prior owners we dealt with a few years back.

This is not a good review, Perhaps the worst place i've ever purchased a car from, Sales associates do not return call's Ray/Noah left several message never returned calls, I drove 3 1/2 hours to see this car since no one returned my call, original sales person Ray had left, then Noah got involved. We agreed to numbers and they said they would detail the car address a couple of minor issues and deliver the car the next day to me. I from this point on things got worse. The driver smoked in the car on the way down, It took 14 hours for the car to be delivered, when the car arrived it smelled horrible, I asked the driver if he smoked in the car, he said no. The issues that I requested to be addressed were ignored, the car was not cleaned or detailed, not even a car wash, they basically removed the stickers off the windows and took the endless drive, Sales person Noah stopped taking my calls, its been over 2 weeks and I have not even received a follow up call. It was late around 10 pm It was hard to see the car clear but i noticed the tow hitch cover was missing and the car was filthy, I was upset, the driver put Matt (a vested partner)on the phone, and he basically stated that he would order the part and address the Detail for the car, still waiting for the call over 2 weeks later. I drove 3 1/2 distance because honestly they had the car I was looking for and a price I was willing to pay and they did give me top dollar for my trade. Was it worth it, the short answer is NO! I spent my hard earned money at this store, I just wanted to be respected and received what was promised, and that just never happened, and I won't hold my breath. Consider going elsewhere and avoid this place, it is by far one of the worst places I have ever purchased a car at and would not recommend it to anyone. Eddie Cordero

This is not a good review, Perhaps the worst place i've ever purchased a car from, Sales associates do not return call's Ray/Noah left several message never returned calls, I drove 3 1/2 hours to see this car since no one returned my call, original sales person Ray had left, then Noah got involved. We agreed to numbers and they said they would detail, address a couple of minor issues and deliver the car the next day. I cant say enough negative things from this point on. The driver smoked Marijuana in the car on the way down, It took 14 hours for the car to be delivered, when the car arrived it smelled like Marijuana and it was horrible, I asked the driver if he smoked in the car, he said no. The issues that I requested to be addressed were ignored, the car was not cleaned or detailed, not even a car wash, they basically removed the stickers off the windows and took the endless drive, Sales person Noah stopped taking my calls, its been over 2 weeks and I have not even received a follow up call. It was late around 10 pm It was hard to see clear but the tow hitch cover was missing and the car was filthy, I was upset, the driver put Matt on the phone, and he basically stated that he would order the part and address the Detail for the car, still waiting for the call over 2 weeks later. I drove 3 1/2 distance because honestly they had the car I was looking for and a price I was will it ing to pay and they did give me top dollar for my trade. Was it worth it, the short answer is NO! I spent my hard earned money at this store, I just wanted to be respected and received what was promised, and that just never happened, and I won't hold my breath. Consider going elsewhere and avoid this place at all cost, it is by far one of the worst places I have ever purchased a car at and would not recommend it to anyone. Eddie Cordero 2021 Mustang Mach E