Heritage Motor Company

3.2 out of 5 3.2
Rectangle 48
Sales
Service Closed

Heritage Motor Company Hours

Sales

Monday

10:00 AM - 7:00 PM

Tuesday

10:00 AM - 7:00 PM

Wednesday

10:00 AM - 7:00 PM

Thursday

10:00 AM - 7:00 PM

Friday

10:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

9:00 AM - 5:00 PM

Tuesday

9:00 AM - 5:00 PM

Wednesday

9:00 AM - 5:00 PM

Thursday

9:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

9:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2021

Established in 1991, Heritage Motor Company, located in Virginia Beach, VA, has been your premier automotive dealership, offering the best selection of used cars, trucks, and SUVs available. Our knowledgeable sales staff is here to assure you find the right vehicle for you and your family. Our mission is to provide the best customer service while facilitating a fun, hassle-free car buying experience.

...



In-House Financing & Bank Financing On Location. -Bad Credit / No Credit / NO PROBLEM! -Low Down Payments / Bank Financing As Low As 1.9%... -Proudly serving the Military and all of Hampton Roads for over 28 years.

"Everyone Approved - Quality Used Cars - Unbeatable Prices - 28 Years in Business - Trusted - Call Now or Visit"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.2 out of 5 3.2
16 lifetime reviews.
  • 1.0 out of 5
    December 6, 2020

    STAY AWAY. Deception, Bed Bugs, shady used car dealer tricks, Heritage Motors has it all I purchased a Porsche from them in October and was extremely... disappointed in the transaction. I will save you from all the details but below are the serious issues faced in the first day. As a remote buyer in Texas, I informed them I would be driving the car 1200 miles home, and needed to rely on Toni's description of the condition of the car. -Kept my deposit: I provided my credit card to hold the car until the check arrived from my bank, they charged the deposit even after receiving the check which was overnighted.. -Bed bugs: Arriving home I found bed bugs climbing around the interior, disgusting! -Bad Alignment: Passenger side tire filled to 60psi, all the others were 35 psi, after removing the extra air in that tire, now the car pulls to the right. This is an old trick to make a car drive straight, covering up a bad alignment. -Major engine vacuum leak, Toni claimed their mechanic repaired before I left, in fact I paid more for the car because of the repair. Unfortunately I discovered a massive vacuum leak I temporarily repaired in a parking lot, I saw no evidence of any previous repairs.. -Couldn't pass TX inspection: I had to spend hundreds of dollars to get it to pass TX inspection, not sure how this thing passed VA inspection.. I have spent $2000 so far on getting this thing into driveable condition, and while I did have a mechanic inspect the vehicle prior to purchase, and we identified many of the major mechanical issues including the vacuum leak, Heritage Motors deception of the vehicle condition is extremely disappointing. I spoke with the GM Chase after arriving home and asked that they assist with making the vacuum leak right by providing the parts, he declined. Oh yea it also ran out of oil on the side of the highway. Maybe broken down, hood up at the side of the road is part of the Heritage Motors experience!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    October 6, 2020

    Hey knowingly sold me a $30k car that needed work, admitted they knew it need work,and refused to help me get it fixed

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • July 31, 2019

    Great company and great people! They have 2 beautiful dogs you can play with! Very nice cars and a super friendly staff. Will definitely do business... with them again! Thank you Chase!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much! -Chase and Team

  • 1.0 out of 5
    August 28, 2020

    Friday I took the 2013. Blue ML350 they had selling online for 16K which my bank said the valued was only worth 15,100. Some things needed to be fixed... as I started that to Rodney before I buy. Blindside was inoperative, service B exceeded 2500 miles, back Wipers, charging piece, tire pressure light was on, replace the key battery, and 2 keys. I went back to Tuesday ask was everything done. Rodney told me yes they were just looking into the blind spot and don't know how they missed that. I text Rodney on Wednesday Stating I need everything in writing on what was done to the vehicle he said ok. 20 mins later he said ” We only have the one key, unfortunately. Also, the plan B service would be something I would have to get done” My reply back ”You told me yesterday that was done. Ok, thanks and have a great day! ” So I had to start my search again, but it work out I bought 2015 50k miles 1 owner clean carfax, I didn't have to come out my pocket for anything vs I would have to put 2K down. I Think inwa ted heritage ML bv it was my fav color.

    1.0 out of 5
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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2020

    Toni Price (Sales Associate) was AMAZING! Actually the entire staff was great. Great communication, easy buying process, well worth checking out if you... are interested in a vehicle.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 1, 2020

    LONG BUT WORTH READING ((MILITARY BEWARE AND OTHERS)) If there was negative numbers there would be no doubt this post would be getting one. We are a... military family and after moving literally across the world we had everything organized and in place for when we touched down in the states. We dealt with Toni and for some reason it seemed like she was not really wanting to help us. We moved past it and made arrangements for a fellow service member to pick up the vehicle and drop it at the airport. After 42 hours and 42 minutes of travel with children we were excited to get in the car and drive away and thats when it all began. When we got in the car there was an odor like no other which was absolutely despicable. As we left the airport there was a horrible sound coming from the vehicle and also a humming sound, of course we went to the dealership to get this taken care of. As we arrived to the dealership (ended up having to rent a car for 2 weeks) and dealt with the maintenance guy and though we figured it wouldn’t be an issue it was. The timing belt was bad and needed to be replaced and the owner had the audacity to say that we pay half and they will pay half. I think not! They did end up getting it “fixed” and it still sounds horrible. This dealership had to know about the awful condition this car was in and now we understand why people don’t like car dealerships and especially used dealerships. When we confronted the owner about the vehicle he lost his cool and told his maintenance guy that we were his problem and stormed off. This dealership is on the USAA car buying service and should be removed! They are difficult to deal with especially the owner. We contacted USAA and they encouraged us to get our money back due to the misinformation that it didn’t have any issues and of course the dealership wouldn’t take the car back because they already started to “fix” it. DON’T BUY FROM THEM. We are now stuck with this undependable car for our family which led us to go to CarMax and purchase another and they wouldn’t even take the piece of junk. The owner said he has a GREAT reputation with the military but he should be ashamed of himself and should have stood behind what he was selling.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    May 25, 2020

    My experience with Heritage Motor was phenomenal! Toni was an amazing sales associate and answered all of my questions from the time I first called inquiring... about the vehicle all the way through my purchase. Never once was she pushy, trying to rush me into a sale, or make me feel like I was just a sales number. This was by far the best car buying experience I have had at a dealership. I couldn't be happier with how smooth and fast everything went. From the moment I pulled onto the lot to the time I left with my new car, it couldn't have been more than an hour. I appreciate that Toni and Heritage Motor didn't try to waste my time. I highly recommend them to anyone looking for a car. This was such a change from an experience I had last week from one of the bigger dealers in Virginia who claim to make you a "Priority" and made me leave feeling like I was getting pushed into a vehicle I didn't want. I'm glad I walked away and found Heritage Motor and got to work with Toni! She's the best!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 28, 2020

    Every car dealership has a certain level dishonesty. We all know that going in. They painted a rosy picture of the car we were interested in buying and... having it shipped to us. When we got the vehicle and got in we were shocked how dirty the car was. They ran an Armor All rag over the interior... that was it. The biggest issue though was that the car had a cigar smoker driving it for a long time. When I mentioned it to the salesman his response was " I just sell what's on the lot" We had a specialist work on the smell and it just won't go away!! So now we will have to sell the car to a smoker... GREAT! Also: We paid cash and they also pulled a hard credit report on both my wife and I. Botton line: They suck

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    March 23, 2020

    Would not recommend this car dealership to anybody. To be honest, at the time I had lacked knowledge on buying cars and was fairly new to the Navy. At... the time, it was hard for me to comprehend that car dealerships really do love taking advantage of our military. Within less than having the car for a month the car completely broke down on me while driving, but prior to that my car had problems within the first week of getting it from the dealership. They were very dismissive about the problems. Being told the car had no problems and if something did happened within thirty days they wouldn’t just screw me over... this threw me for a loop. Anyways though when my car broke down I had told them that I wanted out of it and this was unacceptable as they were running out to get my car off the tow truck guess they didn’t want it looking bad for the company. Lacking knowledge being a young adult freshly new to her first duty station... I didn’t know what I had gotten myself into. I take the blame for that for going in above my head and not wanting to believe the bad car dealership bandwagon in VA. I had reached out to a Navy Jag and with the Jags assistance I only had to pay $500 for something I had no prior knowledge of to getting said “no problem” car. The story only gets better from here. Prior to it breaking down I had my boyfriend reach out in which he was told I don’t what you would expect from a “ used car dealership.” Moving on with the story though just to get my car back from them took xxxx near TWO MONTHS. When they sent me a text saying it would be a few days just about every week. I finally get my car back and guess what they couldn’t even fix it right because I would driving and it wouldn’t even accelerate. I had to take it in again... I get it back within the week this time though so I was grateful for that. I leave to go underway for just shy of a month so my dad has decided to come from Georgia and get my car and check it out. I’m on leave for my sisters wedding and to get my car and bring it back. I had to replace the water pump which ran me about another $500. When my dad had called them, the gentleman didn’t have any answers for my dad and the gentleman hung up on me and my dad. We had fixed it and I’m back in Virginia though. Something also really sketch was my car salesman Branden offering me and my friend under the table money if we would refer our “navy friends” to the dealership prior to all the problems. Anyways, I realized I may have not asked the best questions or have been very knowledgeable going in on buying cars and was in very over my head, but I don’t think it’s right on what they do or how they smell the military from miles away. They don’t value our military they value the consistent paychecks from military personnel they know they’ll get and know exactly what they’re doing being right outside of the Little Creek base. I know I’m not the first Navy person they had done this to because the jag had to deal with car dealership many times prior already. I would urge you not to go to this car dealership and have had to deal with the constant problems I did.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    July 27, 2019

    Bought my 2008 Lexus IS 250 a year ago. Ran great and the salesman was super attentive and on point with every part of the process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Mike! -Chase and Team

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