Countryside Motors

This was the best experience I have ever had with a dealership, the process was super easy and Nathan was very knowledgeable and available at all times for my questions. I would recommend this dealer to everyone!

Great place to buy a vehicle! Really easy to work with and informative! I had a good experience.

Truck purchased from Countryside Motors, Conway, Arkansas needs $5000 repairs before 500 miles The total amount for our repairs and expenses, including towing for our 2010 Ford F150 purchased in June of 2023, was nearly $5,000 before driving it 500 miles. Note: “Shop A” is a general purpose automotive shop. “Shop B” is an automatic transmission shop. CSM refers to Countryside Motors. CSM –Transmission flush including (3) LubeGard Shudder Fix –– $369.15 Shop A – Alternator, belt, tensioner pulley, 3 idlers, battery, and labor –– 1,045.99 Shop B –Transmission rebuild (torque converter etc,) –– 3,415.67 Towing (to Shop A, then to Shop B) –– 120.87 Total ––– $4,951.68 I ordered a flush of F150's transmission by CSM the day we made the purchase. I took possession of vehicle three days after the flush was completed. When I reached hilly terrain (less that 50 miles later), I encountered the first problem. Stopping on an any upgrade, I had to press on the accelerator prior to releasing the brake pressure. Otherwise a loud “clunk” and a jerk occurred. The transmission shifted harshly during a 300+ mile trip, and acutely more so returning the next day. We cut our trip short. The distinct change overnight prompted me to see if part of the problem was a slow transmission fluid leak, so several days after we returned, I placed cardboard underneath. A few days later, there was a T. fluid spot about 2 ft by 3 ft. Reaching a drop of red fluid beneath the transmission was a real challenge. CSM emailed me to tow it to a repair shop. Shop A was unable to add T. fluid. The dipstick metal cap was broken off from the threaded part inside the transmission housing. Shop A provided the error code P0741. I researched the P0741 code. It defines a serious transmission problem. “Driving a vehicle (with a P074X code) may cause damage to other internal transmission parts. A P0741 DTC in itself is very serious and should be addressed as soon as possible and handled with adequate repairs.” (Kelly Blue Book). “A P0741 code is typically triggered by a faulty torque converter, but it can also be caused by a worn TCC valve, or internal transmission failure, among other issues.” (Richard McCuistian, ASE Certified Master Automobile Technician Technical Reviewer at CarParts.com). Shop B informed me that it would need extensive repairs. I now knew that driving the 130 miles to CSM may make matters worse (per Kelly Blue Book). I had Shop B do the repairs. They provided me with the broken cap. The mechanic demonstrated how the cap was held in place (via friction) by the dipstick, which prevented it from falling off. My photo of the broken cap has the two pieces lying side-by-side. It can be seen that the cap yielded between the threaded section and the nut section of the cap. The vehicle also needed extensive work by Shop A on the alternator system and a new battery. I sent two letters to CSM in late summer requesting that we discuss an equitable cost-sharing formula with CSM for the transmission repair. The only communication that I have received was a phone call on Aug. 28. The caller began the conversation regarding the truck by declaring (and I paraphrase) the vehicle left there in good condition. I do not recall the caller mentioning any of the points presented in the two sources quoted above. Instead of addressing “adequate repairs”, I heard solutions that were not helpful. Assuming that the unidentified caller represented CSM, he should have been aware that my e-mail of Aug. 3 to CSM included the P0741 error code (among others) provided by Shop A. It is worth noting that Shop B agreed with the above quoted sources, even though I had never discussed any of my research with Shop B’s staff. At the end of the conversation I was made a monetary offer that I did not consider to be an *equitable* cost-sharing resolution. It was only a small fraction of my total expense to have the transmission repaired. I cannot comment further as I never recei

Great people, great vehicles and great service. Most definitely would buy there again any time

I highly recommend this business. I had a great experience, and Jason was so helpful and answered all my questions. I love my new vehicle.

This dealership was a breath of fresh air ! We were given space to look and think ! They were the easiest dealership to deal with we have encountered in years ! Mr Jason was fantastic , efficient and honest . I would recommend this dealership and salesperson to anyone ! Their selection is top notch with a great selection of quality vehicles that have not been abused ! We will be return customers !

We had a great experience buying a car from Jason! He stayed after hours to meet with us because we live an hour away. There were a couple of repairs that needed to me done and they were happy to correct them. The quality of their inventory was much nicer than what we had been seeing at other dealerships. Their prices were also better than the other dealerships we had visited. Highly recommend

We bought a 2017 GMC Sierra Denali, our salesman was Jason and he an amazing job. He did not rush me even though it was after regular business hours. I would definitely go back to Countryside Motors

I was looking to buy a car to help a lady in need for a dependable and safe vehicle. Jason helped in my search and we got her what she needed. If you are looking for an honest place who truly cares about their customers, this is the place!

Jason was nothing less than great 👍☺️ He was great at simplifying everything. He was very helpful ☺️ He is apparently a great salesman and a great person🤗👑 With a winning personality ‼️