Reviews
Write a reviewTerrible Dealer
I purchased a 2017 Chevy Sonic from Your Auto Source on 10/29/22. During the test drive, I noticed a creaking sound. When I mentioned it to Hunter, I was told it was probably rust from sitting and to give it time. That very evening, the check engine light came on. The next day I took it to Advanced Auto and had them read the codes. They advised me that the codes that pulled were for the Catalytic Converter. I called the dealer on Monday 10/31 and was told to bring the car back. I dropped the car off on 11/1 and the check engine light was still on. I was called on 11/2 that the car was ready to be picked up. I was given no paperwork and was not told what was completed even though I asked. I picked up the car and it drove worse than it did before I dropped it off. I text my salesman Hunter and he stated he would check into it. I was told to bring the car back in so I did on 11/3. The dealership stated they were trying to figure out what was wrong. They had my car until Monday 11/7 and Shawn Wolford the manager called me with the service manager informing me they could not find anything wrong with the car. I picked the car up and not even 5 minutes into my drive, the check engine light came on again. I text the manager Shawn who said great and advised me to bring it back in. I stopped at AutoZone to have the codes read and it was again for the Catalytic Converter. I dropped it off on 11/8 and picked it up with a replaced Catalytic Converter on 11/11. I still felt like there was more wrong with the car so I took it to a different mechanic on 11/19. He advised me that there was a bad oil leak, the front right boot axle had leaks, the rear tires were choppy and noisy, a refrigerant leak in the AC unit and silicone sealant was used on a valve cover gasket, which shouldn't have been used. I brought these concerns to the manager who dismissed them telling me he doesn't believe them, but he would have the car looked over. Stated they would only fix safety concerns and nothing else. Pretty sure they cleared the codes initially and hoped that the check engine light wouldn't come back on until after the 30 days.
Terrible Dealer
I purchased a 2017 Chevy Sonic from Your Auto Source on 10/29/22. During the test drive, I noticed a creaking sound. When I mentioned it to Hunter, I was told it was probably rust from sitting and to give it time. That very evening, the check engine light came on. The next day I took it to Advanced Auto and had them read the codes. They advised me that the codes that pulled were for the Catalytic Converter. I called the dealer on Monday 10/31 and was told to bring the car back. I dropped the car off on 11/1 and the check engine light was still on. I was called on 11/2 that the car was ready to be picked up. I was given no paperwork and was not told what was completed even though I asked. I picked up the car and it drove worse than it did before I dropped it off. I text my salesman Hunter and he stated he would check into it. I was told to bring the car back in so I did on 11/3. The dealership stated they were trying to figure out what was wrong. They had my car until Monday 11/7 and Shawn Wolford the manager called me with the service manager informing me they could not find anything wrong with the car. I picked the car up and not even 5 minutes into my drive, the check engine light came on again. I text the manager Shawn who said great and advised me to bring it back in. I stopped at AutoZone to have the codes read and it was again for the Catalytic Converter. I dropped it off on 11/8 and picked it up with a replaced Catalytic Converter on 11/11. I still felt like there was more wrong with the car so I took it to a different mechanic on 11/19. He advised me that there was a bad oil leak, the front right boot axle had leaks, the rear tires were choppy and noisy, a refrigerant leak in the AC unit and silicone sealant was used on a valve cover gasket, which shouldn't have been used. I brought these concerns to the manager who dismissed them telling me he doesn't believe them, but he would have the car looked over. Stated they would only fix safety concerns and nothing else. Pretty sure they cleared the codes initially and hoped that the check engine light wouldn't come back on until after the 30 days.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Broken tailgate
The truck I bought had a broken tailgate. They never fixed it. Make sure everything works on the vehicle before you leave the dealer. Buying the truck went well. The just didn't care once the deal was done
Broken tailgate
The truck I bought had a broken tailgate. They never fixed it. Make sure everything works on the vehicle before you leave the dealer. Buying the truck went well. The just didn't care once the deal was done
- Customer service 2.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Steven, we are very sorry to hear about your unsatisfactory visit to our dealership. We would like to do whatever we can to improve your experience and we would like to gather additional information about your visit. Please reach out to us directly at 717-792-6165, as customer service is extremely important to us. We hope to hear from you soon.
Great place to shop for a used car
I brought a Toyota highlander from this place and a guy name steve help me. He was great at helping me find what i wanted. His staff was very friendly. I got a great deal on my truck and i love it.
Great place to shop for a used car
I brought a Toyota highlander from this place and a guy name steve help me. He was great at helping me find what i wanted. His staff was very friendly. I got a great deal on my truck and i love it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sierra! Sorry for the late reply! We really appreciate your business and hope you are still enjoying your new vehicle!
Bought a Volkswagen
Bought a 2011 Volkswagen cc sport for my 16 year old Daughter.. what an a amazing car lot with an amazing team from the owner down to his employees. Everyone was hand on helping me make my daughters first car perfect for her. Highly recommend everyone to visit there lot and see these men and women. To the Your auto source dealership thank you all so very much.
Bought a Volkswagen
Bought a 2011 Volkswagen cc sport for my 16 year old Daughter.. what an a amazing car lot with an amazing team from the owner down to his employees. Everyone was hand on helping me make my daughters first car perfect for her. Highly recommend everyone to visit there lot and see these men and women. To the Your auto source dealership thank you all so very much.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Steve! Sorry for the delayed response to your review. Thanks for taking the time to post this and letting people know about your experience here! Thanks again for your busines and kind words!!!
Best service!!!!
I just recently bought a car from here. It was nice and clean inside, very inviting. I had an appointment with Steve, he was super nice and helped me pick out my car for me. Everyone was super nice I would definitely recommend anyone looking for an affordable car!
Best service!!!!
I just recently bought a car from here. It was nice and clean inside, very inviting. I had an appointment with Steve, he was super nice and helped me pick out my car for me. Everyone was super nice I would definitely recommend anyone looking for an affordable car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Aspen! We appreciate your business and feedback! We strive to make the buyer's experience the best around!
Best Car for Our Budget!
Chad and crew provided us with a fantastic no pressure, low stress, fast transaction! Chad worked with in our budget and we bought a very nice 2009 Toyota Carolla. They also included a 3 limited warranty which other local lots do not. We shopped around several different lots in the area and feel your Auto source has the best vehicles for your money. Thank you Chad and everybody at your Auto source we love our new car!
Best Car for Our Budget!
Chad and crew provided us with a fantastic no pressure, low stress, fast transaction! Chad worked with in our budget and we bought a very nice 2009 Toyota Carolla. They also included a 3 limited warranty which other local lots do not. We shopped around several different lots in the area and feel your Auto source has the best vehicles for your money. Thank you Chad and everybody at your Auto source we love our new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Beth...thank you for taking the time to give us feedback! It was a pleasure working with you and Tim! Please keep in touch and best of luck with your new ride!!!
BUYER BEWARE
TERRIBLE experience. Bought my son a Jeep Patriot that incurred $1300 worth of repairs in the six months I’ve owned it and still is not fixed. NONE of it covered under the $1000 warranty I was told was “all I needed.” I’ve been taking it to the dealer as advised by my garage. Traded it and got next to nothing for it. Seems next up is transmission problems. They refused to let me have my mechanic look at it first and after he did I questioned why he noticed the front fender had been replaced but their mechanics had not. They sold it as “no accidents.” There were screws missing from other fenders and rust on the bottom. But that was just the start of this $8000 nightmare. Just tried to cancel the warranty I was TOLD I could and seems the fine print doesn’t allow me to. Of course, I’m not surprised. DO NOT BUY HERE!!!! BEEARE!
BUYER BEWARE
TERRIBLE experience. Bought my son a Jeep Patriot that incurred $1300 worth of repairs in the six months I’ve owned it and still is not fixed. NONE of it covered under the $1000 warranty I was told was “all I needed.” I’ve been taking it to the dealer as advised by my garage. Traded it and got next to nothing for it. Seems next up is transmission problems. They refused to let me have my mechanic look at it first and after he did I questioned why he noticed the front fender had been replaced but their mechanics had not. They sold it as “no accidents.” There were screws missing from other fenders and rust on the bottom. But that was just the start of this $8000 nightmare. Just tried to cancel the warranty I was TOLD I could and seems the fine print doesn’t allow me to. Of course, I’m not surprised. DO NOT BUY HERE!!!! BEEARE!
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry you did not have a good experience. We do not have any records indicating that you had contacted us regarding any mechanical issues with your vehicle since purchasing it. Please understand if we don't know of the issues we can't try and help.
Dodge Caravan
Told Chad what I was looking for and what I wanted to spend. He referred me to some websites. Found what I wanted and bought it same day. Easy as.
Dodge Caravan
Told Chad what I was looking for and what I wanted to spend. He referred me to some websites. Found what I wanted and bought it same day. Easy as.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was a pleasure doing business with you and we appreciate you taking the time to post about your experience. Always nice to do business with old friends! Thanks Gregg!
Proof of Insurance
Asking for proof of insurance before you can test drive a car! Really, are you that cheap that you don't insure your cars for people to drive? Very stupid policy.
Proof of Insurance
Asking for proof of insurance before you can test drive a car! Really, are you that cheap that you don't insure your cars for people to drive? Very stupid policy.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
2006 Honda Accord Sedan-Gun Metal blue-auto transm
Sales Rep,Chad Holler,went "the extra mile"...maybe 2...to get the car I needed and the deal done-Thank you,Chad! very happy with doing business @ Your Auto Source!
2006 Honda Accord Sedan-Gun Metal blue-auto transm
Sales Rep,Chad Holler,went "the extra mile"...maybe 2...to get the car I needed and the deal done-Thank you,Chad! very happy with doing business @ Your Auto Source!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase