Findlay Honda in Centennial Hills

Excellent support by Victor Arizmendi. His advice on how to maintain an optimal operational life-span of the vehicle was outstanding and I followed every one of his advises. ervice was excellent as always.

Went today for a simple oil change and looked under my hood to double check work and they did not put on the windshield wiper cover or top of the fluids as stated on the reciept. Had to drive all the way back to speak to the manager (Jermiah) and Geo my service writer. When I arrived I asked to speak to the manager and he never came outside to see my concerns or correct the problem. George was the only person trying to help me. The service tech told me that my vehicle came into the shop without the windshield wiper cover. This is not true. Why would I have my primary vehicle without the cover on. Come on guys where is the customer service and Accountability? It is not a good look when customers return for simple things like this. Slow down and give a xxxx on your work and reputation. Shame on you Finlay. This is the second time they don't do something correctly. They did not fill up the coolant reservoir. See pics.

Once again great experience provided by DEVON PETERSON. Professional and personable. Explains the process simply and accurately. I was there on ‘bring your kid to work day’ met his family. Nice polite kids. Thanks Findlay for hiring the best and making the place family friendly for a day.

Excellent service experience. They got my recall fixed quickly and professionally. I even got a ride back to the dealership. Thanks.

Service is always great. Thank you Victor for the great customer service. See you for the next service.

Victor was great, our salesperson. We would give him 5 stars. Kevin was our finance person. We would give him 5 stars. Travis, introduced to us aby Victor as his manager, was very deceptive and was not honest with us. Our ORIGINAL invoice we looked at was approximately $35,000.00 . It included: MSRP $28,295.00 Dealer Discounts $1,001.00 Vehicle Price $27,294.00 Accessories: Pro Pack $1095.00, Permaplate $695.00, GPS $1200.00, and Key Replacement $1295.00. Document Prep Fee $499.00 License/Title $ 28.25 Sales/Use Tax $2686.53. All of this = 34,792.78. I thought it just over $35K. I don’t know if there was something else small that was on it. In any event, Travis said, If I can get you out the door with this at $32K, would you buy it now, before you leave (because we had told them we were headed to Subaru to look at their Forester)? So, we said Yes. He took the original invoice with him and came back with an invoice that was $32,088.88, so we said okay. We then went to Finance, because we were getting a loan on the HR-V. When Kevin began to go over the add-ons, he asked if wanted GPS and Key Replacement. We told him that was already included in our invoice with the Finlay Pro Pack, and the Permaplate. He said it was not included. So, we asked him to call Travis. Travis came in and said, oh, I had to remove them to get you down to $32K. That was not the deal. I told him that that was not what we agreed to, so he said he’d give us key replacements at the employee cost of $650, but not the GPS. At that point, I said we’d pay the $650 with our down payment of $7650. We thought about it, and should have just walked away, but unfortunately we did not. We had been there quite a while and we were both tired and wanted to get out of there. Travis was dishonest with us, took advantage of us, and we really did not appreciate it. We would give Travis 0 stars. I think Travis should give us the GPS for $1200 and Key Replacement for $1295 and refund our amount of $650 we paid. We do expect to hear from somebody at Finlay Honda, Centennial, Las Vegas, NV. Regards, John M Stallard Pamela Stallard Customer # 130299 Deal # 163052 6146 Sabine Ranch Rd Las Vegas, NV 89131 (702) 685-5647

They make service for my car easy from check-in to check-out. All my questions are handled expertly.

Outstanding sales and service! Bought 3 vehicles here and have taken friends, who also bought vehicles from Findlay. Although all are good, Victor is the best service writer. Very happy with my interactions with Findlay Honda.

Fast courteous service. Uber ride provided home and back. I am a satisfied repeat customer.

Deven is great. Very professional and helpful. I’ll come back to this location because of Deven’s great job.