Universal Auto Sales

I called them before I drive there and ask them about a certain vehicle to see if it’s available and they told me yes and after 30 minutes of driving they said they don’t have it they just trying to get you to tell you all the cars so dummy people

Treated well, very satisfied. Traveled 2.5 hours one way (twice) but was worth it.

I drove over an hour to come look at a car on their lot through traffic and when I got there the two vehicles I called and confirmed their availability they said were not available. I called multiple times throughout the day to verify that they were there. The moment I got there they tried to upsell me to another van. Would not recommend dealing with this unprofessional dealership.

My husband and I were looking to purchase a car here. The cost of the car was $6,749 dollars .. when I asked the time frame of how long it would take to buy the car in full cash... (We had a time limit to get back home to pick up our kids) she proceeded to ask exactly which car I was looking for. I told her...she then told me it would be ANOTHER 2000 dollars in fees...the processing fee alone was 900 dollars .. not only was the lady RUDE...I was also hung up on when I asked why the process were so high for fees🤷 I see why they do not have good reviews...

I bought 2 cars because they put in writing they would fix everything wrong with them, that I could take them to my mechanic after they said thier mechanic fixed any issues, which I spoke to said mechanic and have in writing that they did not tell them that, that they said they didn't have the right computer to diagnose them. They refuse to pay for the repairs like thier written statement says which caused me to buy the cars in the first place. Complete systems that are running a racket selling broken cars they know are not safe. They lied to me about what was wrong with the vehicles and told me to drive them 3000 miles and claim them on the warranty which is fraud and I have the sales managers text telling me to do this. I hope people see this review.

Just brought a Cadillac from them and I love it Diana and Wayne was so much help I cant thank them enough. The car was nice and clean

I gave them a rating of 4 stars only because there's always room for improvement My sales person was Kevin which kept up with me very good over the phone and did things that I asked him to do as I was making a 2 hour drive to pick up this vehicle Once I got there I was working with Rebecca which she was very nice over the phone and and in person we had a couple of hiccups that she was more than willing to help me get passed They vacuumed out the vehicle made sure I had a full tank of gas which is for a F150 Which I'm sure wasn't cheap Have a small hiccup with the sun roof which I'm glad to say they are more than willing to fix that as well. so I must say all the reading, some of the reviews weren't positive well this one I will say was positive. Kevin was awesome and Rebecca is great every time I've called her she's either picked up the phone or called me back If I had to buy another car I myself would definitely buy it from them as they treated me with the utmost respect .

Horrible experience definitely go elsewhere the staff i found to be slimy and shady asked to speak to the owner Izjbad Malik and was told messages were left... knowing sell defective vehicles and illegally inspect their vehicles still haven't gotten my warranty. when i purchased the vehicle they put $10 worth of gas in it and said "that was their policy" if you see or hear the names Rebecca or Diane... run for your life .. absolutely no integrity

Let me first start off by saying, trust your gut when it comes to this place. I will regret working with them for a long time to come. Their sales tactics are slimy and their staff is dishonest and shady. Customer service is nonexistent and when their staff do choose to return calls, they are anything but helpful. I recently purchased a car that was overpriced, with Joe adding in additional cost that were never agreed upon let alone discussed. We agreed on an out the door price that was not honored with the cost of warranty never being addressed, but added in regardless. I sold a brand new car in order to take on a smaller vehicle and payment so as to support my partner while she starts her nursing school career, which I was sure to relay to my salesman, Mike. I had shared my interest in the vehicle I purchased and we had discussed the price that was listed online (cargurus) and was never corrected when negotiations began. Turns out, this was an online sales price only to which they ended up tacking on thousands of dollars. To be exact, my cost was 10k OVER what was agreed to and shook on. On top of everything, they sent me home with an empty tank, a dirty car (both interior/exterior), and a car that was well over 100 miles past due for service. I expected to be educated as a buyer but instead fell victim to their predatory ways. I should have kept a closer eye on Joe and read through everything carefully before signing anything as I felt uneasy about the people, environment, and overall practices from the beginning. I lost $7000 and now owe significantly more for a vehicle worth half. I had hoped for a refund as I feel taken advantage of but have continued to be left in the dark. The only thing left to say is, Buyers beware.

My salesman was Mike my whole experience was excellent. Mike was very professional and pleasant .Great friendly people at this dealership. Very down to earth, no nonsense strictly business. I test drove my car. Joey handled the paperwork and in an hour later I was on my way home. It doesn’t get any better than that. I would definitely return to buy another vehicle from Universal Auto Sales in the future.