Reviews
Dax was great - he guided me smoothly through the lease
Dax was great - he guided me smoothly through the lease process when I arrived. However, this is my second lease at this dealership, and both times I was at the dealer for 4-5 hours, even though the lease was agreed upon before I arrived. Big part of this is understaffing (1 finance person on the last day of the year?!). Other part of it is just lack of attention to detail and way too much back and forth. Nonetheless, it was a competetive lease deal and everyone was curteous and friendly!
Dax was great - he guided me smoothly through the lease
Dax was great - he guided me smoothly through the lease process when I arrived. However, this is my second lease at this dealership, and both times I was at the dealer for 4-5 hours, even though the lease was agreed upon before I arrived. Big part of this is understaffing (1 finance person on the last day of the year?!). Other part of it is just lack of attention to detail and way too much back and forth. Nonetheless, it was a competetive lease deal and everyone was curteous and friendly!
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jon, thank you for sharing your experience with Dax and our team. We do apologize for the time it took. Your feedback will help us make improvements for next time. Congrats on the new lease! See you again at Ron Tonkin Hyundai!
It was an okay experience.
It was an okay experience. The first saleman didn't know his product he was trying sell me but the second car salesman was well informed and could answer basic questions.
It was an okay experience.
It was an okay experience. The first saleman didn't know his product he was trying sell me but the second car salesman was well informed and could answer basic questions.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your feedback about the team, although we’re sorry your experience wasn’t a seamless one from start to finish. We'll use your review to help us move forward. We hope you'll consider giving us another opportunity to assist you in the future here at Ron Tonkin Hyundai.
I was very happy with Ron Tonkin hyundai dealership.
I was very happy with Ron Tonkin hyundai dealership. Everyone I dealt with was great. Especially Dax, who helped me with the car? He was very thorough and showing me everything. Very patient, very nice kind can't say enough good words about him really enjoyed the experience.
I was very happy with Ron Tonkin hyundai dealership.
I was very happy with Ron Tonkin hyundai dealership. Everyone I dealt with was great. Especially Dax, who helped me with the car? He was very thorough and showing me everything. Very patient, very nice kind can't say enough good words about him really enjoyed the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased you had such a positive experience with Dax and our team! Thank you for choosing Ron Tonkin Hyundai and for sharing your review, Leisa.
Samatha was are salesperson she was the best Joe Carter
Samatha was are salesperson she was the best Joe Carter was great to work with Every person I worked with was very helpful Would highly recommend buying a car or truck or suv from Ron Tonkin Hyundai of Gresham.
Samatha was are salesperson she was the best Joe Carter
Samatha was are salesperson she was the best Joe Carter was great to work with Every person I worked with was very helpful Would highly recommend buying a car or truck or suv from Ron Tonkin Hyundai of Gresham.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We so greatly appreciate your business!! Thank you again!
The staff was knowledgeable and helpful with every step
The staff was knowledgeable and helpful with every step of the way. They were patient and understanding when push came to shove. I can see me buying from them in the future.
The staff was knowledgeable and helpful with every step
The staff was knowledgeable and helpful with every step of the way. They were patient and understanding when push came to shove. I can see me buying from them in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear our team at Ron Tonkin Hyundai made your experience a positive one, Nasir! It’s great to know you felt supported every step of the way. We’ll be here when you’re ready for your next car.
James was outstanding that’s why we stayed manager
James was outstanding that’s why we stayed manager finance. Everything was smooth. Thank you
James was outstanding that’s why we stayed manager
James was outstanding that’s why we stayed manager finance. Everything was smooth. Thank you
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your business and your review! Thanks from James and the Ron Tonkin Hyundai Team!
I feel completely misled during our car purchase.
I feel completely misled during our car purchase. The dealership added a Cilajet ceramic coating to the total price without properly explaining it. It was briefly mentioned at the start but never discussed again during price negotiations. Instead, it was bundled in with taxes and fees, making it seem like it was mandatory. Only after signing the paperwork did I realize it was included, and by then, I was told the contract couldn’t be changed. They also told us they worked with a third-party company for leather conversion, but when I followed up the next business day, I found out that service wasn’t even available. To make things worse, they told us we could still make changes before leaving the lot since my wife didn’t like the upholstery. I signed first and picked her up from work so we could both check the car. They told us to drive it home and come back the next day, but later I learned that once you drive off the lot, the deal is locked in. It feels like we were tricked. The Cilajet coating isn’t even on the official manufacturer window sticker — they made their own separate sticker to make it look official. This feels like a sneaky way to charge extra for something unnecessary and boost their commission. None of the promises they made have been met, and my wife is really upset. This whole experience has been stressful and disappointing. I hope others read this before buying here and double-check every fee and “add-on” they try to include.
I feel completely misled during our car purchase.
I feel completely misled during our car purchase. The dealership added a Cilajet ceramic coating to the total price without properly explaining it. It was briefly mentioned at the start but never discussed again during price negotiations. Instead, it was bundled in with taxes and fees, making it seem like it was mandatory. Only after signing the paperwork did I realize it was included, and by then, I was told the contract couldn’t be changed. They also told us they worked with a third-party company for leather conversion, but when I followed up the next business day, I found out that service wasn’t even available. To make things worse, they told us we could still make changes before leaving the lot since my wife didn’t like the upholstery. I signed first and picked her up from work so we could both check the car. They told us to drive it home and come back the next day, but later I learned that once you drive off the lot, the deal is locked in. It feels like we were tricked. The Cilajet coating isn’t even on the official manufacturer window sticker — they made their own separate sticker to make it look official. This feels like a sneaky way to charge extra for something unnecessary and boost their commission. None of the promises they made have been met, and my wife is really upset. This whole experience has been stressful and disappointing. I hope others read this before buying here and double-check every fee and “add-on” they try to include.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Christian, I'm truly sorry to hear about your frustrating experience. It's never our intention to mislead or disappoint any of our customers. I understand how upsetting this situation must be, and I want to assure you that we take these claims seriously. Let's discuss the details further so we can work towards a resolution for you and your wife. Please reach out at your earliest convenience. Thank you, Mark Harris - General Manager - 503-258-5588
I feel completely misled during our car purchase.
I feel completely misled during our car purchase. The dealership added a Cilajet ceramic coating to the total price without properly explaining it. It was briefly mentioned at the start but never discussed again during price negotiations. Instead, it was bundled in with taxes and fees, making it seem like it was mandatory. Only after signing the paperwork did I realize it was included, and by then, I was told the contract couldn’t be changed. They also told us they worked with a third-party company for leather conversion, but when I followed up the next business day, I found out that service wasn’t even available. To make things worse, they told us we could still make changes before leaving the lot since my wife didn’t like the upholstery. I signed first and picked her up from work so we could both check the car. They told us to drive it home and come back the next day, but later I learned that once you drive off the lot, the deal is locked in. It feels like we were tricked. The Cilajet coating isn’t even on the official manufacturer window sticker — they made their own separate sticker to make it look official. This feels like a sneaky way to charge extra for something unnecessary and boost their commission. None of the promises they made have been met, and my wife is really upset. This whole experience has been stressful and disappointing. I hope others read this before buying here and double-check every fee and “add-on” they try to include.
I feel completely misled during our car purchase.
I feel completely misled during our car purchase. The dealership added a Cilajet ceramic coating to the total price without properly explaining it. It was briefly mentioned at the start but never discussed again during price negotiations. Instead, it was bundled in with taxes and fees, making it seem like it was mandatory. Only after signing the paperwork did I realize it was included, and by then, I was told the contract couldn’t be changed. They also told us they worked with a third-party company for leather conversion, but when I followed up the next business day, I found out that service wasn’t even available. To make things worse, they told us we could still make changes before leaving the lot since my wife didn’t like the upholstery. I signed first and picked her up from work so we could both check the car. They told us to drive it home and come back the next day, but later I learned that once you drive off the lot, the deal is locked in. It feels like we were tricked. The Cilajet coating isn’t even on the official manufacturer window sticker — they made their own separate sticker to make it look official. This feels like a sneaky way to charge extra for something unnecessary and boost their commission. None of the promises they made have been met, and my wife is really upset. This whole experience has been stressful and disappointing. I hope others read this before buying here and double-check every fee and “add-on” they try to include.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Christian, I'm truly sorry to hear about your frustrating experience. It's never our intention to mislead or disappoint any of our customers. I understand how upsetting this situation must be, and I want to assure you that we take these claims seriously. Let's discuss the details further so we can work towards a resolution for you and your wife. Please reach out at your earliest convenience. Thank you, Mark Harris - General Manager - 503-258-5588
This is exactly what I’ve been talking about — promises are made, but never kept. I’ve reached out multiple times, and each time I was told someone would follow up later that day. That call never came. Not once. To make matters worse, I found on their website that they claim to offer a "3-day worry-free exchange" policy. That’s simply not true. We tried to return the very next day after signing the lease, and they refused to honor it. I even tried following up again recently — their team member transferred me to an extension that didn’t exist, and the call automatically disconnected. When I called back, the woman I spoke to said the person I needed was in a business meeting and would get back to me in a few days. She was extremely rude and grumpy, making the whole experience even more frustrating. At this point, it all feels like a PR stunt to appear responsive, when in reality, there’s no genuine effort to resolve anything. I’m tired of being ignored. If nothing changes, I’ll be sharing my experience on every major review platform, including the BBB.
This is exactly what I’ve been talking about — promises are made, but never kept. I’ve reached out multiple times, and each time I was told someone would follow up later that day. That call never came. Not once. To make matters worse, I found on their website that they claim to offer a "3-day worry-free exchange" policy. That’s simply not true. We tried to return the very next day after signing the lease, and they refused to honor it. I even tried following up again recently — their team member transferred me to an extension that didn’t exist, and the call automatically disconnected. When I called back, the woman I spoke to said the person I needed was in a business meeting and would get back to me in a few days. She was extremely rude and grumpy, making the whole experience even more frustrating. At this point, it all feels like a PR stunt to appear responsive, when in reality, there’s no genuine effort to resolve anything. I’m tired of being ignored. If nothing changes, I’ll be sharing my experience on every major review platform, including the BBB.
Great customer service, and everyone seems to be very
Great customer service, and everyone seems to be very honest when employees recommend Thank you Jason, Frank, and Drew
Great customer service, and everyone seems to be very
Great customer service, and everyone seems to be very honest when employees recommend Thank you Jason, Frank, and Drew
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Ron Tonkin Hyundai and for sharing your positive feedback. We will be sure to share your kind words with Jason, Frank, and Drew!
Dealership has a great product and service department .
Dealership has a great product and service department . I received excellent customer service. I recommend this dealership
Dealership has a great product and service department .
Dealership has a great product and service department . I received excellent customer service. I recommend this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Ron Tonkin Hyundai and sharing your review of our team! We are pleased to hear you are satisfied with your vehicle and the service you have received from us! See you next time!