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Hatchett Hyundai West

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,262 reviews)
2018 state dealer award
View 7 awards
2018 state dealer award 2017 state dealer award 2015 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,262 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hatchett Hyundai West from DealerRater.

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it was a great experience no hard sale very friendly sales people and finance people overall great dealer Chancy delp

it was a great experience no hard sale very friendly sales people and finance people overall great dealer Chancy delp

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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it was a very pleasant and friendly atmosphere really enjoyed the free coffee and friendly conversations.

it was a very pleasant and friendly atmosphere really enjoyed the free coffee and friendly conversations.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Scott in service and Nate the manager as well as all others are awesome period i recommend anyone with any vehicle to go to Hatchett Hyundai West...

Scott in service and Nate the manager as well as all others are awesome period i recommend anyone with any vehicle to go to Hatchett Hyundai West...

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I was VERY fortunate to get hooked-up Sales Rep. Jason Grady to purchase a 2015 AWD Ford Escape last Dec. High mileage (due to its life as a rental) was the only reason this was not Certified Pre-owned. 130K miles on this pup now and it works like new. I was in a hurry for an AWD SUV and Jason got me exactly what I needed. Highest recommendation for pre-owned dept. at this dealership. After my third oil-change my opinion of the Service Dept. is all good too.

I was VERY fortunate to get hooked-up Sales Rep. Jason Grady to purchase a 2015 AWD Ford Escape last Dec. High mileage (due to its life as a rental) was the only reason this was not Certified Pre-owned. 130K miles on this pup now and it works like new. I was in a hurry for an AWD SUV and Jason got me exactly what I needed. Highest recommendation for pre-owned dept. at this dealership. After my third oil-change my opinion of the Service Dept. is all good too.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nick was so nice and so helpful! Buying a new car was a great experience. The sales manager was super and the experience was painless!

Nick was so nice and so helpful! Buying a new car was a great experience. The sales manager was super and the experience was painless!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Was told very last minute that the vehicle we were purchasing (2014 Cadillac ATS) did not qualify for the Lifetime Warranty they offer (despite it having a sticker advertising it on the windshield and meeting all the mileage, the sales rep sayimg multiple times that it did and age they advertised for the Lifetime Warranty). Sales rep, Dan, assured me the car had been completely checked and serviced and if there was a problem they would work with us. Within a couple days the car started leaking oil and idling very rough. Kept leaving voicemails for sales rep with no answer for almost a week. Now we finally got the car in for service to be informed they want $75 just to diagnose what is going on with it. Will NEVER buy from this dealer again. Be sure if you do to have the car inspected by someone else thoroughly before hand.

Was told very last minute that the vehicle we were purchasing (2014 Cadillac ATS) did not qualify for the Lifetime Warranty they offer (despite it having a sticker advertising it on the windshield and meeting all the mileage, the sales rep sayimg multiple times that it did and age they advertised for the Lifetime Warranty). Sales rep, Dan, assured me the car had been completely checked and serviced and if there was a problem they would work with us. Within a couple days the car started leaking oil and idling very rough. Kept leaving voicemails for sales rep with no answer for almost a week. Now we finally got the car in for service to be informed they want $75 just to diagnose what is going on with it. Will NEVER buy from this dealer again. Be sure if you do to have the car inspected by someone else thoroughly before hand.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Originally was looking for one vehicle but, found a treasure!! Joe Reece, took the time to give me all of my options and was never pushy. I purchased a like new used car that I LOVE and BLESSED to have!! I highly recommend Joe Reece at Hatchett Hyundai West of Wichita!! It was worth the 4hr drive!!

Originally was looking for one vehicle but, found a treasure!! Joe Reece, took the time to give me all of my options and was never pushy. I purchased a like new used car that I LOVE and BLESSED to have!! I highly recommend Joe Reece at Hatchett Hyundai West of Wichita!! It was worth the 4hr drive!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thanks Bill Stout you are a very caring and knowledgeable salesman and person we will be referring your name and Hatchett dealership to our friends and neighbors

Thanks Bill Stout you are a very caring and knowledgeable salesman and person we will be referring your name and Hatchett dealership to our friends and neighbors

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love my John O and Kurt for making but a car less stressful and making my dream come true. Thanks for a great experience. Tracy and Terry

Love my John O and Kurt for making but a car less stressful and making my dream come true. Thanks for a great experience. Tracy and Terry

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The maintenance customer service reps are awesome. Michael and Mark do a great job. They go above and beyond anyone's expectations to take care of you.

The maintenance customer service reps are awesome. Michael and Mark do a great job. They go above and beyond anyone's expectations to take care of you.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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