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A deal was agreed upon to purchase a vehicle, the general
A deal was agreed upon to purchase a vehicle, the general manager, salesman and myself had worked the numbers that we both we good with, plans were made for me to pick up the vehicle the following day. My last text to the salesman was that I’d pick up the vehicle on Thursday. Not two minutes later, guess what, they tell me it’s sold and has been sold. A salesman and general manger work out a deal, we agree on the numbers and arrangements were finalized. How does the salesman AND the general manager not know if a vehicle is sold or not, especially when working a deal with that vehicle with someone else. Very disappointing, hope they don’t do this with anyone else. Terrible business! Keep your fingers crossed when working a deal at this dealership, they might undermine the entire deal and tell you your vehicle is sold. Pathetic!!
My family and I recently purchased a 2022 Hyundai
My family and I recently purchased a 2022 Hyundai Palisade SEL Premium from Preston Hyundai of Boardman. While my experience with my sales consultant was not always fully transparent, the Preston management team is exemplary! I would like to call out a few individuals for specific recommendations, they are as follows: Brad Cain, General Manager. Brad has proven himself to be an executive of high integrity with true concern for the full satisfaction of the consumer. He personally phoned me post-sale to review any concerns I had or areas where he and his team could improve. Mike Rubin, General Sales Manager. He truly has the most customer-centric attitude of any business manager that I have dealt with in many years. He quickly jumped-in and attempted to clarify and correct the issues we encountered. Liz Egan, Finance Manager also has a truly customer-focused attitude and provided me with information and answered my questions, even on her day off. WOW! She made the financing process smooth and orderly, and we felt quite comfortable dealing with her. We drove from Butler, PA (about forty miles, one-way) to purchase the Palisade and these three members of the management team made the drive very worthwhile. I would highly recommend, without hesitation, Preston Hyundai to all consumers looking to purchase a new Hyundai.
Excellent Management Team, but...
I cannot say enough good things about Mike Rubin, General Sales Manager. He truly has the most customer-centric attitude of any business executive that I have dealt with in many years. Liz Egan, Finance Manager also has a truly customer focused attitude and provided me with information and answered my questions, even on her day off. Wow! There was a glitch in the purchase however, as I was discussing a SILVER Palisade with the sales consultant during the 'due diligence" phase of my purchase. However when we visited the Boardman Hyundai to take delivery, I was told by the salesman that we had been discussing the WHITE one the whole time and they had prepped that vehicle for us. I don't make mistakes like this. There was a huge communication gap between the salesman and me! If it weren't for the intercedence of Mike Rubin and Liz Egan, I'm not sure what we would have done as we drove to the dealership from Pittsburgh and really didn't want to drive home without our new car. If this review was based solely on the management team, it would have been "5 stars." Sales consultant appears to need some reinforcement of communication skills; i.e. making sure customer and he are on the same page about purchase basics.
We just bought our dream vehicle from Preston Hyundai/...
We just bought our dream vehicle from Preston Hyundai/ Alan Quigley. Alan was super knowledgeable about all the features of the vehicle and he and Mike Bucci made it a painless experience!
World class service
My husband and I worked with Anthony and manager Brad. Both were wonderful and the communication prior to going to the dealership was great. Once we arrived the vehicle we were looking at was already ready for our test drive. Everything after that point was just as great. They didn't make us feel like we were pressured and worked with our credit union with no issues. 10/10 would recommend.
I’ve driven a 2019 Santa Fe for a few years & will soon...
I’ve driven a 2019 Santa Fe for a few years & will soon pick up my 2021 - love working with Matt Smith & love the Santa Fe!!
Trying to buy a new car.
Responded to a letter inviting me into this dealer in order to buy a new car. I was presented with a car that wasn't comparable to my current car. Also twice an employee wasn't wearing a mask. Then I was told that I could leave if I don't like it, so I left and said I'll take my money elsewhere. I felt very disrespected and insulted. They were unprofessional.
Susan Transfer PA
Love my new car and Alan Quigley was very helpful in the buying process! Would recommend this dealership to my friends and family! Thank you again!
Excellent Car Buying Experience
Just got back home with my new 2020 Hyundai Santa Fe SEL. I love this SUV! I had my hip replaced a few months back. My Accord was/is difficult for me to get into and out of. The Santa Fe changed all that. The Santa Fe has the most head, leg, should, and hip room of any SUV in it's class. If you have had a knee or hip replaced, do your self a favor and go see Preston Hyundai of Boardman. One test drive and you will see how easy it is to get in and out of. My salesman, Alan Quigley, made buying the Santa Fe a pleasant experience. Alan knows his Hyundai's. He answered all my questions, went over the Santa Fe before my test drive and worked with me to get a terrific deal. I wish all car sales people were as good as Alan. Mike Bucci took care of the financial details. My best APR was 3.1%. With Mike I ended up with 2.8% APR. That is better than any rate that I could find on my own. I service my 2011 Hyundai Elantra at Preston in Boardman. The service dept knows how to take care of their customers too. I will by from Preston Hyundai again and send my friends there as well.
Frauds and Crooks!
Bought a car here and have had NOTHING but problems with this dealership. FIRST they forced an extended warranty on me saying that it is REQUIRED. Then when I found out that it was not "required" I had to come back in to sign ALL of the paperwork over again. Now, I JUST got a call today 1 month after purchasing the car saying that a mistake was made and that I have to come in a THIRD time to sign ALL the paperwork again. Really makes you wonder how they run things over there. Completely ridiculous! I WILL be talking to my lawyer over this and also filing a complaint with the BBB.
Robert, we've received your comments and are reviewing your feedback with our team.